I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Voir plus
L'entreprise a répondu
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Voir plus
L'entreprise a répondu
Very happy with the staff that dealt with me on the phone. Each time was told the documents I need would take 10 working days by 2nd class post. Twice now I have received nothing in the post despit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Coordonnées de contact
Royaume-Uni
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Very very helpful.The lady set my…
Very very helpful.The lady set my nerves at rest and so polite .couldn’t ask for anything more thank you.
23 janvier 2026
Réponse : XPS Group
We're so happy to hear that our support was helpful and put your nerves at ease with politeness. We appreciate you taking the time to leave us feedback!
XPS Member Support
Fantastic from start to finish
Fantastic from start to finish. Mary was absolutely amazing. She was helpful, extremely knowledgeable and was so professional. To the management, please look after staff like Mary as she is a total asset to your company!
23 janvier 2026
Réponse : XPS Group
We're happy to hear that you had such a fantastic experience. We appreciate your kind words regarding our team member's helpfulness, knowledge, and professionalism. We value such feedback!
XPS Member Support
The lady was very helpful
The lady was very helpful
Unfortunately I dint ask her name
Thank you
22 janvier 2026
Réponse : XPS Group
We appreciate you taking the time to share your positive experience. We are so glad to hear that our team member was helpful to you!
XPS Member Support
I spoke to three different people and punched myself in the face
I spoke to three different people. Given the wrong information. Kept on hold forever. Cut off more than once. Incorrect information on their processes in the first instance meant I had to spend more time on the phone asking questions to get answers. The call handlers really didn't understand what they were talking about, hence the need to ask relentless questions.
22 janvier 2026
Avis spontané
Réponse : XPS Group
We appreciate you bringing this to our attention. We are sorry you had trouble reaching us and that the information you received was inaccurate.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Quick very helpful and nothing was too…
Quick very helpful and nothing was too much trouble
20 janvier 2026
Réponse : XPS Group
We are so happy to hear that our team was helpful and accommodating. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
First class service …
First class service and very friendly staff. All queries sorted with ease, many thanks
21 janvier 2026
Réponse : XPS Group
We appreciate you sharing your feedback. We are happy to hear that our staff was friendly and that we sorted out your queries with ease.
XPS Member Support
The call handler was extremely helpful
The call handler was extremely helpful. He answered all my questions and went into detail as to how to access the system, the upcoming changes and informed Leicestershire payroll department about my query on my behalf outlining the timelines.
21 janvier 2026
Réponse : XPS Group
We're happy to hear that the call handler was so helpful in answering your questions and providing detailed information. We appreciate you taking the time to share your positive experience with us.
XPS Member Support
I was unable to access the website.
I was unable to access the website.
A phone number was provided in the error response.
I rang the number and received immediate support and a solution. The lady I rang remained on the phone until I had resolved the issue at her insistence. I am a very happy user!
20 janvier 2026
Réponse : XPS Group
We're happy to hear that our support team was able to quickly resolve the website access issue you experienced. We appreciate you taking the time to share your positive experience!
XPS Member Support
Réponse : XPS Group
We're happy to hear that our service was helpful to you. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Very helpful and patience
Very helpful and patience , took me through everything I needed to understand.
20 janvier 2026
Réponse : XPS Group
We're happy to hear that our team was helpful and patient while guiding you. Thank you for your positive feedback; we appreciate it greatly!
XPS Member Support
After a number of frustrating calls I…
After a number of frustrating calls I was given all the information I needed, friendly and business like
Previous calls I was passed on or given an email, this time the time was taken to explain the process to me and to look at my account and reassure me that my forecast had been done and was in for checking
thank you
20 janvier 2026
Réponse : XPS Group
We're happy to hear that you finally received the information you needed in a friendly and professional manner. We appreciate you highlighting the positive resolution and the reassurance you received regarding your forecast. Thank you.
XPS Member Support
Mandy was helpful and very…
Mandy was helpful and very knowledgeable about my enquiry. She explained in layman's terms what I wanted to know. A credit to the company.
20 janvier 2026
Réponse : XPS Group
We're happy to learn that our team member was helpful and knowledgeable and explained everything clearly. We appreciate you taking the time to share your positive experience!
XPS Member Support
Réponse : XPS Group
We're happy to hear that we answered all your questions. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Mary was extremely helpful
Mary was extremely helpful, very professional and very polite. A credit to your team.
19 janvier 2026
Réponse : XPS Group
We are so glad that you had such a positive experience with our team member. We appreciate you taking the time to leave us this great feedback!
XPS Member Support
Great customer service
Great customer service, very friendly and sorted out my enquiry efficiently.
19 janvier 2026
Réponse : XPS Group
We appreciate you taking the time to share your feedback. We are happy to hear that our customer service was friendly and efficient in resolving your issue.
XPS Member Support
I rang with login queries and was…
I rang with login queries and was expecting further issues however the call handler was very helpful and efficient and sorted things in a flash. Great service.
16 janvier 2026
Réponse : XPS Group
We're happy to hear that your login issues were resolved quickly and efficiently! We appreciate your feedback and are glad you received great service.
XPS Member Support
Quick and very helpfull service
19 janvier 2026
Réponse : XPS Group
We're glad our service was helpful and quick for you. Thank you for your positive feedback; we appreciate it.
XPS Member Support
Excellent service
Julian listened to my query,understanding my problem and going through the right channels to give me the correct response.
19 janvier 2026
Réponse : XPS Group
We're happy to hear that our team member addressed your query effectively and provided you with the correct response. We appreciate your positive feedback and thank you for sharing.
XPS Member Support
Helpful & professional
Mary was super helpful and managed to talk me through some processes. Contacted relevant departments while I was on the phone so didn't have to call back. Great service.
19 janvier 2026
Réponse : XPS Group
We appreciate you sharing your positive experience. We're so glad the agent thoroughly explained the processes and contacted other departments, so you didn't have to call back.
XPS Member Support
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.