I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Voir plus
L'entreprise a répondu
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Voir plus
L'entreprise a répondu
Very happy with the staff that dealt with me on the phone. Each time was told the documents I need would take 10 working days by 2nd class post. Twice now I have received nothing in the post despit... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Coordonnées de contact
Royaume-Uni
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Excellent
Excellent service from the colleague who dealt with my call. Very pleasant and helpful. Thank you.
30 janvier 2026
Réponse : XPS Group
We're happy to hear that you received excellent and helpful service during your call. We appreciate you taking the time to share your positive experience.
XPS Member Support
Appalling customer services
I rang today with a pension enquiry about an issue XPS were failing at. Almost impossible to speak to anyone. I was told that due to long call waiting times, I could opt for a call back. I waited an age for the call back and then when it arrived I immediately got cut off. Called back straightaway and I've how been waiting nearly an hour and still no one has answered. The most annoying recorded music is played while you're waiting, which is so bad that it can only been chosen to stop people remaining on the phone. Appalling customer service. I can't believe large companies employ this bunch of incompetents to run their pension schemes.
30 janvier 2026
Avis spontané
Réponse : XPS Group
We regret you had difficulty reaching us and experienced a dropped call. The long wait time and music are also concerning. We appreciate your feedback and will address these issues to improve our service. Thank you.
XPS Member Support
Pension transfer impossible
Requested forms on 2nd Jan to transfer my pension. It is now 30th January and still no forms despite chasing it up three times over the phone and once on email....
30 janvier 2026
Avis spontané
Réponse : XPS Group
We apologize for the delay in sending your pension transfer forms. We know this is frustrating.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Réponse : XPS Group
We're glad the staff member was helpful. We appreciate your positive feedback and your time to leave a review.
XPS Member Support
Réponse : XPS Group
We're happy to hear that we answered your query excellently; thank you for your feedback.
XPS Member Support
Réponse : XPS Group
We're happy to hear that you found our service helpful, friendly, and quick. Thank you for your positive feedback; it means a lot to us.
XPS Member Support
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Réponse : XPS Group
We're happy to hear that our information was clear and understandable for you. Thank you for your positive feedback!
XPS Member Support
Réponse : XPS Group
We are so glad to hear that you had a really good experience with our customer service. Thank you for your positive feedback!
XPS Member Support
Classic! Some things never ever, ever change
Classic! Midway through a telephone conversation regarding the astonishing amount of time its taking to transfer my pension away XPS and the fact that they have misinformed both me and my IFA as to the current position of the process, and the line went dead. When I called back, its a recorded message telling me that they close at 5pm.
I hadn't realised that meant they put the phone down mid-conversation. Very clever. Yet another day's interest earned on MY PENSION FUNDS.
Now, of course, we've missed the deadline for the transfer valuation to be used for completion so I believe it'll be another few weeks before completion is possible. Is it any wonder people are transferring away from them?
Rhetorical question and please, XPS, don't respond with another AI generated, "We're sorry to hear you're having [insert words plucked from review here] problem and would like to reach out to you directly" message.
27 janvier 2026
Avis spontané
Réponse : XPS Group
We appreciate you sharing your experience. We're sorry to hear about the difficulties you've encountered with your pension transfer and the misinformation you received.
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
XPS Member Support
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Sarah was helpful
Sarah was helpful, knowledgeable, friendly and answered all my questions and queries. XPS Group
27 janvier 2026
Réponse : XPS Group
We're happy to hear that you found our team member helpful, knowledgeable, and friendly. We appreciate you taking the time to share your positive experience with us.
XPS Member Support
Réponse : XPS Group
We're happy that the support you received was so helpful and patient. Thank you for letting us know about your exceptional experience!
XPS Member Support
Juliam was very helpful and explained…
Juliam was very helpful and explained things clearly
26 janvier 2026
Réponse : XPS Group
We're glad you found our team member helpful and the explanation clear. Thank you for your feedback.
XPS Member Support
Resetting internet access
Had to wait before call answered. Person spoke to was patient and helpful as we dealt with resetting computer access.
26 janvier 2026
Réponse : XPS Group
We appreciate your patience and are glad the support was helpful in resetting your computer access. Thank you for your feedback; we value your time.
XPS Member Support
I spoke to Julian today regarding some…
I spoke to Julian today regarding some paperwork for my pension, he was very helpful professional and well mannered, listened to me and resolved my query. I was pleased with my experience on the phone with XPS (Julian) 😊👍🏼
26 janvier 2026
Réponse : XPS Group
We're happy to hear that you had a positive experience! We appreciate your kind words about the helpful, professional, and well-mannered service you received. Thank you for sharing your feedback.
XPS Member Support
Réponse : XPS Group
We appreciate you taking the time to share your feedback, and we're so happy to hear that our call handler was helpful during your call.
XPS Member Support
My advisor was very helpful and…
My advisor was very helpful and answered my query making sure I understood what she was saying. Very professional.
26 janvier 2026
Réponse : XPS Group
We're happy to hear that your advisor was very helpful and ensured you understood the information. We appreciate you sharing your positive experience!
XPS Member Support
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
XPS Member Support.
Réponse : XPS Group
We're happy to hear that you found the call well-handled. We appreciate your recognition of our professionalism and courtesy.
XPS Member Support
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