I was finding it difficult to register with XPS due to my age and not being good with technology. As a result, I contacted XPS and spoke with David Wilberforce. He was very professional, spoke very... Voir plus
L'entreprise a répondu
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Lisez les avis des autres
Great customer service by Mary, credit to her company. Would have been 5 stars but the company have been slow and I have had to chase 3 times in the last 6 months for an update, with no apparent... Voir plus
L'entreprise a répondu
I spoke with Julie for some time about my pension and she was so helpful - making sure that I knew what I was doing and going over points that I didn’t understand. She had the patience of a saint... Voir plus
L'entreprise a répondu
The assistant, I spoke to was very helpful and informative. She helped me with my enquiry and there was something that needed to be clarified she stayed she would get a manager to look at it. I receiv... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
XPS Group, a FTSE 250 company, is a leading UK consulting and administration business specialising in the pensions sector and providing wider ranging support to insurance companies in the life and bulk annuities sector. We are agile and have benefits of scale. We have a breadth of experience to draw on and can invest in advanced technological solutions for the benefit of all our clients.
Coordonnées de contact
Royaume-Uni
- Enquiries@xpsgroup.com
- xpsgroup.com
4,5
Excellent
2 k avis
Chez Trustpilot, nous privilégions le contenu écrit par des personnes réelles. Cependant, cette entreprise a accès notre outil de réponse assisté par l'IA pour l'aider à rédiger ses réponses.
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Karen was superb
Karen answered the call very quickly and dealt with my issues in a most professional and helpful way. She was very patient and pleasant. I was extremely satisfied with my experience.
26 mars 2026
Réponse : XPS Group
We're happy to hear that your call was answered quickly and your issues were resolved professionally. We appreciate your kind words regarding the patience and pleasantness you experienced, and we're glad you were satisfied.
XPS Member Support
You agent was professional and thorough…
You agent was professional and thorough with my reason to call. Excellent service 👏.
25 mars 2026
Réponse : XPS Group
We appreciate you sharing your feedback. We're happy to hear that our agent provided professional and thorough service!
XPS Member Support
Was given all the information i asked…
Was given all the information i asked for.
Great service
25 mars 2026
Réponse : XPS Group
We are happy to hear that we provided you with the information you needed. Thank you for your positive feedback and for recognizing our service.
XPS Member Support
Excellent Experience
Helpful, friendly and professional service - expectations fully met. Very satisfied
25 mars 2026
Réponse : XPS Group
We appreciate your positive feedback and are so glad our helpful service met your expectations. Thank you for sharing your experience with us.
XPS Member Support
Called quite a few times of late
Called quite a few times of late. However, this is on today’s experience.
Karen was genuinely incredibly helpful and provided real support & guidance.
Call back system worked a treat too!
25 mars 2026
Réponse : XPS Group
We appreciate you sharing your recent experience. We're happy to hear that our callback system worked well for you and that one of our team members provided helpful support and guidance.
XPS Member Support
The staff on the phone were very…
The staff on the phone were very helpful. Unfortunately it was not there fault that the documents I requested on 2 occasions have not been received by myself in the post. This is obviously a fault with Royal Mail.
25 mars 2026
Réponse : XPS Group
We appreciate you acknowledging our staff's helpfulness. We're sorry the documents haven't arrived. It's frustrating when postal issues occur, and we'll investigate how to prevent this in the future.
XPS Member Support
helpfull operators…
short wait on phone to speak to someone,and they run through everything with you so you understand all the details.
24 mars 2026
Réponse : XPS Group
We're happy to hear that you had a positive experience. It's great to know that our team provided you with a clear and thorough explanation of all the details. Thank you!
XPS Member Support
Réponse : XPS Group
We're glad the expert was helpful during the call. We appreciate you taking the time to share your positive experience with us.
XPS Member Support
7 months later..Still nothing.
My dads pension has been passed to trustees 3 times now, They also decided that i was not entitled to claim for him but instead my mother whom he divorced 30+ years before his death. Now they say she can't claim it either so its back to a trustee for decisions. My dad passed away 7 months ago & its still not sorted.
31 mars 2025
Avis spontané
Réponse : XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Fantastic customer service!
The person I spoke with on the phone (Julian) was very patient, helpful and lovely! The issue was resolved perfectly and promptly. Very happy!
24 mars 2026
Réponse : XPS Group
We appreciate you sharing your feedback. We're happy to hear that you found our team member to be patient, helpful, and lovely, and that your issue was resolved perfectly and promptly.
XPS Member Support
Réponse : XPS Group
We appreciate your feedback and are so glad that you found our agent knowledgeable and helpful!
XPS Member Support
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Réponse : XPS Group
Thank you for your kind words. We're delighted to hear that you had a positive experience with our team. We value your feedback
Terrible customer service
Terrible customer service. All phone numbers on paperwork go straight to voicemail and no one calls back. So emailed instead. Waited 2 months to try and get information, and when they eventually answered, they didn’t even provide what I asked for. So now back to square one and waiting.
23 mars 2026
Avis spontané
Réponse : XPS Group
We are keen to reach out to you directly to see if there is any more we can do to support you. Please can you email membersupport@xpsplc.com with your scheme name and member ID and we will look into this for you? Thank you
Quick response. All good
Quickly answered - no waiting.
Customer service individual answered my questions clearly and made me feel like a person.
Overall a good experience.
23 mars 2026
Réponse : XPS Group
We're happy to hear that your questions were answered quickly and clearly. We appreciate your feedback and are glad you felt valued. Thank you for sharing your positive experience!
XPS Member Support
Lady on phone was extremely helpful
20 mars 2026
Réponse : XPS Group
We're happy to learn that you had a great experience. We appreciate you taking the time to leave us this positive feedback!
XPS Member Support
Réponse : XPS Group
We are happy to hear that you found our customer service excellent and patient. Thank you for your positive feedback!
XPS Member Support
Call taker was extremely helpful
Call taker was extremely helpful , however the time taken to complete a pension sharing order has taken well over six months. Whilst this is not wholly an xps issue , it is also the fault of Equiniti the previous provider who were asked to complete this in 2021
18 mars 2026
Réponse : XPS Group
We appreciate your feedback and are happy to hear that our call taker was helpful. We're sorry it has taken so long to complete the pension sharing order. We'll review the process to see where improvements can be made with external providers.
XPS Member Support
The advisor was really helpful and…
The advisor was really helpful and answered all my questions
18 mars 2026
Réponse : XPS Group
We're happy that the advisor was helpful and answered your questions! We appreciate you taking the time to leave us this positive feedback.
XPS Member Support
The operator was patient and dealt with…
The operator was patient and dealt with my various queries professionally and assisted me with setting up my pension app.
18 mars 2026
Réponse : XPS Group
We're happy to hear that you had a positive experience. We appreciate your kind words and are so glad that our team member was able to assist you with your pension app.
XPS Member Support
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