Well after speakng to multiple people and sending numerous emails to a single email address Admin@xyz being advised my query has been escalated to the right department 7 days have passed and nothing n... Voir plus
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Lisez les avis des autres
Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Voir plus
L'entreprise a répondu
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Voir plus
L'entreprise a répondu
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Coordonnées de contact
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Royaume-Uni
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very friendly and polite member of…
Very friendly and polite member of staff. Also happy with the quote that I received.
8 septembre 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Amazing service
Amazing service, great
Friendly staff who work hard to get you the best price for your insurance,
Highly recommend
Thank you Paul
3 septembre 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Good company
Good company , took added information and altered the cost of the policy very fast .
4 septembre 2025
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Helpful people and staff smart Thanks …
Helpful people and staff smart Thanks 😊 Pleasant and knowledgeable great.
25 août 2026
Avis spontané
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
I've been with xyz for last 5 years and…
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stressful situation much easier. They are a credit to the organisation. Will continue with them for the foreseeable future.
21 août 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
When the broker called she asked about…
When the broker called she asked about no claim bonus years. I had been a taxi driver for 2 years and the first year I had an accident (my car was crashed parked up in front of my house at midnight while I was sleeping) it was non fault accident. I had put down 1 year no claim bonus she said (the broker) because it was not my fault it still counts no claim bonus, I thought she knows better so she put down as 2 years no claim bonus. Now when I received the claim bonus document from the previous insurer it was showing 1 year no claim bonus also mentioned the non fault accident. They recalculated and asked me to pay more money, I ended up paying more than the previous insurer on top of that I'm stuck with device that monitors every movement of mine and I get rated. I feel I was tricked into it from them not being transparent towards me. I do not recommend this insurer
3 juillet 2026
Réponse de XYZ Insurance
Dear Mr Petrit Gjyla,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we do not believe your review accurately reflects the circumstances surrounding your policy and, for transparency, we feel it is important to clarify the facts.
Before your policy was placed on cover, you completed our mandatory compliance call. During this call, you were reminded of your duty to provide complete and accurate information and advised that any discrepancies identified could result in an additional premium, changes to the policy or, in some circumstances, cancellation.
During the validation of your policy, information was identified which differed from the information on which the original quotation had been based. Once this became apparent, we contacted you, explained the position and provided you with the option of paying the additional premium required by the insurer in order for your policy to remain in force. You chose to pay the additional premium and continue with the policy.
We are therefore disappointed by the suggestion that you were "tricked" or that XYZ Insurance Services Ltd was not transparent with you. We have a strict compliance process in place specifically to ensure that customers are made aware of the information on which their insurance is based and the relevant policy requirements before cover is confirmed.
You were also under no obligation to proceed with the policy if, before cover commenced, you felt that the policy or its conditions did not meet your needs.
We appreciate that having to pay an additional premium is frustrating. However, once a discrepancy is identified during the validation process, we cannot simply disregard it and are required to ensure that the insurer has the correct information.
Should you wish to discuss the matter further, please contact our Customer Services Team and we will be happy to review the circumstances with you.
Kind regards,
XYZ Insurance Services Ltd
Very efficient in all departments
Very efficient in all departments, made the process as straight forward as possible.
11 août 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Yooz are just braw
18 août 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very helpful ,but a little pushy
Very helpful ,but a little pushy, need to be professional,but give the customer time to think.
14 août 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review. XYZ Insurance appreciate all feedback, whether good or bad, as this allows us to improve the service we offer.
We’re sorry to hear that you feel our service wasn’t 5 star. We’ll discuss this issue with our management team to look at ways on how we can improve service levels.
Kind Regards,
XYZ Insurance
Réponse de XYZ Insurance
We’re sorry to read your review. Unfortunately, we have been unable to identify you as a customer from the information provided, so we are unable to investigate the concerns you have raised.
We take all genuine customer feedback seriously and would be more than happy to look into this for you. Please contact our office directly with your full name and policy or reference number so we can locate your records and investigate your concerns.
XYZ Insurance Services Ltd
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Simply explained and excellent manners
29 juillet 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
The whole process was very quick
The whole process was very quick, smooth and professional.
I believe the price was reasonable as well.
keep up the good work.
31 juillet 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
I cancelled the policy same day but…
Dear XYZ Insurance Services Ltd,
Thank you for your response. I would like to clarify a few important points.
I accept that, according to your cancellation notice dated 15 June 2026, the policy remained in force until 22 June 2026. My concern is not simply the date of cancellation; it is the refund and the amount of money that has been retained.
You have now stated that “your refund has now been processed”. This is the first clear confirmation I have received that a refund has actually been processed. However, you have not stated how much has been refunded or how the amount was calculated.
I paid £700 in advance, and a further £211.89 was collected through the finance arrangement. Orchard Funding Ltd confirmed to me in writing that the £211.89 was forwarded to XYZ Insurance Services Ltd and advised me to request the refund directly from you.
Therefore, please provide:
1. The exact amount of my refund.
2. The date the refund was processed.
3. Confirmation that the £211.89 received from Orchard Funding has been included in the refund calculation.
4. A full breakdown showing the original premium, the amount charged for the period of cover, any cancellation/administration charges, and the final refund amount.
You have also stated that information provided during the quotation/compliance process differed from the information originally provided. If this was the reason for cancellation, I request that you clearly identify what specific information you believe was incorrect, rather than making a general statement.
I have retained the policy documents, cancellation notice, payment records, correspondence with your company and the written confirmation from Orchard Funding regarding the £211.89.
I welcome your confirmation that the refund has now been processed. I will therefore wait for the stated four working days for the refund to reach my account. However, I still require the exact refund amount and a full calculation explaining how it was arrived at.
I will update this review once the refund has been received and the matter has been fully explained.
Kind regards,
Waqar Ahmed Khan
29 mai 2026
Réponse de XYZ Insurance
Dear Mr Waqar Ahmed Khan,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we believe your review does not accurately reflect the circumstances surrounding your policy, and for transparency, we feel it is important to clarify the facts.
Before your policy was placed on cover, you completed our mandatory compliance call. During this call, you were reminded of your duty to provide complete and accurate information and advised that failing to do so could result in an additional premium, changes to your policy, or cancellation. As with all insurance policies, it is the policyholder's responsibility to ensure that the information provided is accurate and complete.
During the quotation and compliance process, information later came to light which differed from the details originally provided. As soon as this became apparent, we contacted you to explain the situation and offered you the option of paying an additional premium so that your policy could remain in force. You chose not to accept this option, and the policy was subsequently cancelled in accordance with the insurer's requirements.
For clarity, your policy was not cancelled on the same day. Cover remained in force for over seven days before the policy was cancelled, and your refund has now been processed. Depending on your bank, refunds can take up to four working days to appear in your account.
While we appreciate that this outcome was understandably disappointing, our team kept you informed throughout the process and did everything possible to explain the options available.
Should you wish to discuss this matter further, please contact our Customer Services Team, who will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
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