Well after speakng to multiple people and sending numerous emails to a single email address Admin@xyz being advised my query has been escalated to the right department 7 days have passed and nothing n... Voir plus
L'entreprise a répondu
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Voir plus
L'entreprise a répondu
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Voir plus
L'entreprise a répondu
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Coordonnées de contact
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Royaume-Uni
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
They renewed my mini bus insurance at…
They renewed my mini bus insurance at the same price as last year.
Not many will do that
3 juin 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
The customer advisor that I spoke with…
The customer advisor that I spoke with was very attentive and helpful
3 juillet 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
I took out insurance on the 24/6/26 to…
I took out insurance on the 24/6/26 to start on the 29/6/26 but I decided to cancel on the 25/6/26 due to some issues and they refused to refund my initial payment of 545 pounds.
25 juin 2026
Réponse de XYZ Insurance
Dear Mark Jacob Ajabor-Okwuazuegun,
Thank you for taking the time to leave your review. At XYZ Insurance Services Ltd, we value all feedback, whether positive or negative, as it helps us continually review and improve the service we provide.
However, we believe your review does not accurately reflect the circumstances surrounding your policy, and for transparency, we feel it is important to clarify the facts.
Before your policy was placed on cover, you completed our mandatory compliance call. During this call, you were reminded of your duty to provide complete and accurate information and advised that failing to do so could result in additional premiums, changes to your policy, or cancellation. As with all insurance policies, it is the policyholder's responsibility to ensure that the information provided is accurate and complete.
During the sale, you advised that a claim dated 15/06/2026 had been settled on a non-fault basis. Following the inception of your policy, the insurer carried out its routine checks using the Claims and Underwriting Exchange (CUE) database. These checks identified that this claim had not been settled as non-fault and instead remained outstanding. In addition, two further fault claims, dated 18/02/2025 and 16/08/2024, had not been disclosed during the quotation process. As a result, the policy no longer met the insurer's underwriting criteria.
Once this information became available, we contacted you promptly to explain the situation and offered an alternative quotation with another insurer. You chose not to proceed with the alternative quotation.
For this reason, we respectfully disagree with the statement that the policy was cancelled due to issues with XYZ Insurance. The policy could not continue because the information disclosed during the quotation process did not match the insurer's subsequent validation checks.
If you would like to discuss your concerns further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
The price and staff great I have been a taxis driver more than 40 years and have a lot of friend in the game I will reccomend you is there a discount for reccomendation.
Everthing price staff quickness and great ,quickness, no messing all done with a great attitude from all involved keep up the good work very happy
David Cherry.
26 juin 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
I have been with XYZ number of years…
I have been with XYZ number of years now they always find best deal and always patients with me good communication to
23 juin 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Good customer service experience and at…
Good customer service experience and at a very reasonable price.
11 juin 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Very good customer service very r k helpful…
Very good customer service very helpful understanding doing their best to do the job properly and understand everything and explain everything to the other side
18 juin 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Cheap and cheerful
Excellent customer service, very cheap compared to all other insurance companies.
9 juin 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
XYZ insurance staff and service was excellent
The service was very professional and every question that I had in mind was addressed and in a timely manner even though it was a first hand experience. The staff gave clarity and understanding of every step to me .The price was customer friendly and I got all my documents immediately
16 juin 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Good insurance company excellent…
Good insurance company excellent service thanks a bit to long to get final results
9 juin 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
WELL EXPERIENCED CUSTOMER TEAM AND KIND…
WELL EXPERIENCED CUSTOMER TEAM AND KIND RESPONSE. EXCELLENT SERVICE
15 juin 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
The process was quick and efficient
The process was quick and efficient, all documents requested at the same time rather than in bits. Staff was helpful and efficient with good knowledge of what was needed.
11 juin 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance
Price
Thanks for you half truth but i appriciate you put that issue me a notice of cancelation and second claim is information not claim. If you calim and money or any work is done against that claim then yes it is claim but that is not the scene here. But anyway i have right to say how you treat me and last day of my policy you tell me the truth. Thanks
10 juin 2026
Réponse de XYZ Insurance
Dear Mr Muhammad Mustafa Janzeb,
Thank you for taking the time to leave a review. At XYZ Insurance Services Ltd, we value all customer feedback, whether positive or negative, as it helps us continually improve our service.
However, we feel it is important to clarify certain points to ensure an accurate understanding of the circumstances surrounding your policy.
Prior to the inception of your policy, you completed a recorded Compliance Call during which you were reminded of your duty to provide complete and accurate information. You were also advised that any inaccurate or incomplete disclosure could result in additional premiums, amendments to cover, or cancellation of the policy. As with all insurance contracts, responsibility for the accuracy of the information provided rests with the policyholder.
During the sales process, you disclosed a motor insurance claim dated 01/12/2025 and advised that this had been settled on a fault basis. Following policy inception, the insurer carried out routine checks using the Claims and Underwriting Exchange (CUE) database. These checks identified an additional theft claim dated 30/03/2026 which had not been disclosed when the policy was arranged.
Upon being notified of this information by the insurer, we contacted you promptly regarding the potential cancellation of the policy and also sourced an alternative quotation to help maintain your insurance cover. During our discussions, you advised that you were exploring alternative quotations before making a decision.
We respectfully disagree with the suggestion that we "take money from customers for nothing". Throughout this matter, we acted in accordance with our regulatory obligations and worked to assist you in finding a suitable insurance solution following the insurer's review of the information disclosed.
Should you wish to discuss the matter further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.