Well after speakng to multiple people and sending numerous emails to a single email address Admin@xyz being advised my query has been escalated to the right department 7 days have passed and nothing n... Voir plus
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Lisez les avis des autres
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Voir plus
L'entreprise a répondu
I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Voir plus
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Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Coordonnées de contact
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Royaume-Uni
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Great experience
Great experience. Person I spoke to was considerate and knowledgeable. Also the price was right.
17 mars 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
worst insurer I ever had
this is the worst insurer company I had in my life they discuss a different amount with you and charge you more money and take a heavy amount as advance but when we change the policy or cancel it they don't give us advance back customer service is very bad and they talk rudely, I had my insurance with lot of companies and I was totally satisfied with them but I was really annoyed with XYZ .I don't recommend it to you really bad experience
1 septembre 2025
Avis spontané
Réponse de XYZ Insurance
Dear Mrs Uzma Samar,
Thank you for taking the time to post your review. XYZ Insurance Services Ltd values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information that does not accurately reflect the circumstances of your policy. For transparency and to assist other readers, it is important that we outline the factual position.
Prior to the purchase of your policy, you completed a scripted; recorded Compliance Call. This forms part of our due-diligence process and is designed to ensure that all information provided is complete and accurate. During this call, you were clearly reminded of your duty of disclosure and advised that failure to provide correct information could result in an additional premium, policy amendments, or cancellation. Your purchase was completed with you confirming that you understood this and were satisfied that you had provided an accurate description of your insurance history; including your previous motor insurance claims.
Your review states that your price was changed following purchase, this is not accurate. Following purchase, it was discovered by your insurer that the claims history provided was not complete and accurate via the CUE (Claims and Underwriting Exchange) Database. Our Agents acted promptly to provide you with a revised quotation to meet your needs. This is not a case of XYZ Insurance Services LTD changing your price, but a case of your policy requiring amendment to remain accurate and valid. You made the decision to not pay any additional balance but to cancel the policy instead. Cancellation was therefore processed at your request.
Following cancellation, you have been charged in accordance to the Terms of Business of both the Insurer and XYZ Insurance Services LTD – all charges was provided to you prior to inception and can be viewed within your welcome pack or on our website. A detailed breakdown of the cancellation figures has been provided to you via email as requested. Whilst we shall not divulge your personal finances on this public platform, we can confirm for the benefit of other readers that the payment made in advance was not a refundable deposit but a balance paid towards the financing of your policy.
We have been able to find any evidence within our recorded calls that our Agents were at any time rude or unpleasant. They have answered all questions posed and provided a polite, efficient and punctual service to you.
For this reason, we respectfully disagree with the suggestion that you have been provided with poor service by XYZ Insurance Services LTD.
Should you wish to discuss this further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services LTD.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
“My experience was very good
“My experience was very good. The customer service team was polite and helpful, and I found the insurance price reasonable.”
13 mars 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
I’m very pleased with everything thanku
4 mars 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Nice and easy to renew
10 mars 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Good quotes, quick response, everything fine.
27 janvier 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Sales girl was very pleasant and helpful
17 février 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Great service
The best thing with this company is the renewal price, they offer a fair quote,not triyng to rip you off like many other companies, is my 4th year with them.
24 février 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
policy sales agent comment miss guide
16 février 2026
Réponse de XYZ Insurance
Dear Mr Awais Dastgir,
Thank you for taking the time to post your review. XYZ Insurance Services Ltd values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains information that does not accurately reflect the circumstances of your policy. For transparency and to assist other readers, it is important that we outline the factual position.
Prior to purchasing your policy, you completed a scripted and recorded Compliance Call. This forms part of our due-diligence process and is designed to ensure that all information provided is complete and accurate. During this call, you were clearly reminded of your duty of disclosure and advised that failure to provide correct information could result in an additional premium, policy amendments, or cancellation.
On the call, you confirmed that you required cover to commence from 13/03/2026. After the policy had been incepted, you subsequently requested to amend the start date.
Our Customer Services Team acted promptly and transparently by providing a revised quotation reflecting the amended details. We have also made several attempts to discuss the matter with you, but have unfortunately been unable to do so.
For this reason, we respectfully disagree with the suggestion that you were misled by an operator. At all times, we acted in accordance with regulatory requirements and the insurer’s underwriting guidelines.
Should you wish to discuss this further, please contact us directly and we will be happy to assist.
Kind regards,
XYZ Insurance Services Ltd
Nice staff very good insurance company
20 février 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Excellent professional
Harrison was clear spoken and very lmformative.which lead
to the signing of the contract ,so in saying all of this thanks to all for your help,very professional.
20 février 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Very helpful staff and insurance Very…
Very helpful staff and insurance Very cheap and best
13 février 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
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