Well after speakng to multiple people and sending numerous emails to a single email address Admin@xyz being advised my query has been escalated to the right department 7 days have passed and nothing n... Voir plus
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Lisez les avis des autres
I have been using XYZ for my taxi insurance for a few years now, and I cannot thank them enough for their incredible support. Every year, when it is time to renew my insurance, they make the entire... Voir plus
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I've been with xyz for last 5 years and they have been nothing short of exceptional. They will always get the best price for my needs. The people I spoke to are always really helpful and make a stress... Voir plus
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Ive used XYZ many times and found them to be very thorough and more importantly aim to get the best deal for you. Recently renewed my minibus and Harrison was very professional and represented XYZ i... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
XYZ is an innovative insurance broker based in Canvey Island, Essex. XYZ have a reputation for specialising in taxi insurance, minibus insurance, motor trade insurance, courier insurance, fleet insurance, chauffeur insurance, limousine insurance and HGV insurance in the UK. XYZ Insurance is an independent intermediary who are authorised and regulated by the financial conduct authority (FCA), registration no. 495468.
Coordonnées de contact
28 Furtherwick Road, Canvey Island, SS8 7AB, Essex, Royaume-Uni
- 01268 916916
- info@xyzinsurance.co.uk
- xyzinsurance.co.uk
4,4
Excellent
1 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 96 % de ses avis négatifs
Répond généralement dans un délai d'une semaine
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Always helpful and easy to deal with.g
17 février 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Dear Mr Emiliano Rei,
Thank you for taking the time to leave a review. XYZ Insurance Services LTD values all feedback, whether positive or negative, as it allows us to continually review and improve our service.
Having carefully reviewed your comments, we believe clarification is required for the benefit of other readers.
Prior to purchasing your insurance policy, you completed a scripted and recorded compliance call. During this call, you were advised that under UK law you are classified as a Commercial Client. As such, Commercial Clients are not automatically entitled to a statutory cooling-off period, and cancellation charges apply if a policy is cancelled, regardless of the reason. That said, XYZ Insurance Services LTD does offer a reduced cancellation charge period within the first 14 days, during which no commission is charged. All applicable cancellation charges were fully explained during the Compliance Call and are also clearly set out within your policy documentation and on our website.
Following purchase of your insurance policy, you were required to provide your No Claims Bonus. Unfortunately, it transpired that you did not have the No Claims Bonus entitlement which you had claimed when purchasing your policy. Our Customer Services Team acted promptly to provide you with a revised quotation; you advised that you did not wish to proceed with the revised quote and the policy was therefore cancelled due to non-receipt of No Claims Bonus.
As an independent insurance brokerage, we operate with a small but highly efficient team who are fully trained to FCA standards and committed to providing a transparent and professional service. All fees applied strictly in accordance with the terms you accepted at inception. We therefore strongly refute the suggestion that we provide poor service or omit to provide important information such as cancellation fees.
Should you require further assistance or wish to discuss this matter directly, we invite you to contact us using the details provided in your documentation.
Kind regards,
XYZ Insurance Services LTD
Nice helpful staff cooperated very well…
Nice helpful staff cooperated very well and understood everything
5 février 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
The worst instance ever
The worst instance ever, it’s total scam
Do not buy, advise for everyone. I have been charged £1245 for 70 days cover, after i cancelled the cover they told me £350 will send back to me as refund, never received the money, I called back today they told me I would not get any refund, I’m it have contact the XYZ customer service to complain. They totally avoided they said they will send me an email, never got the email, I will raise my complaint to FCA,
So shoutout to everyone please avoid XYZ
Insurance, or you will be scammed big time.
3 novembre 2025
Réponse de XYZ Insurance
Dear Mr Noureldin Saleh Hamid,
Thank you for taking the time to post your review. XYZ Insurance Services Ltd values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains incorrect information. For the benefit of transparency and other readers, we feel it is important to outline the factual circumstances surrounding this matter.
Prior to the purchase of your policy, you completed a scripted and recorded Compliance Call, which forms part of our due-diligence process and is designed to ensure that all information provided is complete and accurate. During this call, you were clearly reminded of your duty of disclosure and advised that failure to provide correct information could result in additional premiums, fees, or cancellation of the policy. Your policy was issued with you having confirmed that you understood these terms, and that you were certain of the accuracy of the information provided.
Following receipt of your No Claims Bonus, it was discovered that the Claims History you had provided was not complete and accurate. As a result, an additional premium has been applied to correct the policy. You advised that you did not wish to pay the additional premium; the policy was therefore cancelled under the authority of the Road Traffic Act.
We respectfully disagree with the assertion that poor or fraudulent services were provided by XYZ Insurance Services LTD - XYZ Insurance Services Ltd acted correctly, transparently, and in accordance with regulatory requirements at all times.
Should you wish to discuss this matter further, or require any additional assistance, please do not hesitate to contact us.
Kind regards,
XYZ Insurance
Customer service is very helpful
30 janvier 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
From start to finish
From start to finish , they were very professional not pushy and answered all my questions .
2 février 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Told me no documents needed
Told me no documents needed, then threaten to cancel insurance if documents not provided, think you signed everything, credit agreement etc then insist have to sign more as ones signed were with credit company not them, demand pictures of every page of log book for a leased vehicle, drivers license front and back and list goes on amd on
7 janvier 2026
Réponse de XYZ Insurance
Dear Mr Daniel Christopher,
Thank you for taking the time to post your review. XYZ Insurance Services Ltd values all feedback, whether positive or negative, as it allows us to continually review and improve the service we provide.
However, we must clarify that your review contains incorrect information. For the benefit of transparency and other readers, we feel it is important to outline the factual circumstances surrounding this matter.
At the purchase of your policy, XYZ Insurance Services LTD provided you with all necessary documentation for your policy. The documentation provided contained a bullet-point list of all supporting documentation that you would be required to provide. Please note, as an intermediary, XYZ Insurance Services LTD do not decide or influence which documents are required – the required documents are as stipulated by the Insurance Provider. The Insurance Provider also provide a set timeline in which the documents must be provided, in this case the allotted time period is 21-days.
To ensure that documentation is provided within the allotted time, XYZ Insurance Services LTD send courtesy reminders to our customers via: SMS, Telephone call and Email. We can confirm that we have attempted to contact you via each of these methods, sadly to no avail. In the event that documentation is not provided in the insurer’s allotted time, we are obligated to provide you with notification that your policy is at risk of cancellation due to non-receipt of documentation.
For these reasons, we respectfully disagree with the assertion that poor service was provided. XYZ Insurance Services Ltd acted correctly, transparently, and in accordance with regulatory requirements of both the insurance provider and our regulatory body at all times.
At this time, your policy remains active but at risk of cancellation. Should you require assistance with this, please do not hesitate to contact our Customer Services Team.
Kind Regards,
XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Excellent service
Excellent service , quick response. Best price . Highly recommend .
28 janvier 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
It was great experience all around…
It was great experience all around would definitely recommend it.
16 janvier 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Réponse de XYZ Insurance
Dear Mr Mohammed Omar,
Thank you for taking the time to post your review. XYZ Insurance Services LTD appreciate all feedback, whether good or bad, as this allows us to improve the service we offer.
Reviewing your file, we have been unable to find any evidence that our Sales Team used any untoward methods of sale. XYZ Insurance Services LTD operate a strict sales procedure, allowing customers to make an informed decision on their purchase. Our procedure includes the completion of a scripted, recorded, Compliance Call – please note that payment is not collected, nor any cover issued, until the completion of this call. The Compliance Call provides you with your rights as a Commercial Client, including applicable fees in the event of mid-term cancellation. Your policy was purchased upon you confirming that the policy met your needs, you understood your rights and all information provided by you was complete and accurate.
Unfortunately, following purchase of your policy, it was discovered that a non-disclosure had been made on your part. Our Customer Services Team acted promptly to provide you with all relevant options, including the option to pay the additional balance due and also a cancellation quote. You were further provided with 7-days in which to make a decision on how you wished to proceed. You made the decision to cancel, accepting the cancellation fees as quoted both on the Compliance Call and at the time of request.
We therefore cannot see that XYZ Insurance Services LTD have used methods to push a sale, nor a cancellation. At each stage, you have been provided with all relevant information to make an informed decision; we have then acted upon your instruction.
Should you wish to discuss this further, please feel welcome to contact our Customer Services Team.
Kind Regards,
XYZ Insurance
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
Very good service
Play good customer service and reasonable price and customer care best
20 janvier 2026
Réponse de XYZ Insurance
Thank you for taking the time to post your review, we are really pleased with the comments you have made. We are glad you were pleased with the service provided by XYZ Insurance.
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