Ya'lla Tours USA Avis 

457
•
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 3 sur 5 étoiles

I am on a plane on my way home from Magical Israel Tour, I was shocked to learn that Y’Alla Tours gave my tour to a Consolidated Tour Company without telling me. The van that I was picked up i... Voir plus

Noté 1 sur 5 étoiles

Abominable trip service. VERIFY how trip problems will be addressed in advance. Insurance only compensates direct cost, not trip loss of days or stress. 3 days of a 10 day trip were lost due t... Voir plus

L'entreprise a répondu

Noté 5 sur 5 étoiles

The group we took to Egypt and Jordan in early January for 3 weeks with Ya'lla, and every moment went perfectly. The greatest guides, excellent accommodation, super food, and an overwhelming amount... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

We were overall very happy with our tour of Israel. Our guide did an outstanding job of guiding a very diverse group (multiple countries, ages, and faith) of people through an incredibly complex coun... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Voyagiste
  2. Agence de voyages

Informations provenant de diverses sources externes

We are a boutique tour operator specializing in upmarket tours and travel services in Cuba, Egypt, Greece, Israel, Jordan, Morocco, Oman, Turkey, Bahrain and the UAE.


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

457 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

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3,8

Tous les avis

(457)

0 avis reçus au cours des 12 derniers mois

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Noté 5 sur 5 étoiles

Beyond Satisfied!!

Friendly, efficient and reliable...exactly who you would want handling you or your clients in the Middle East. I have never had a problem or a complaint from clients that I have booked. I also have had first hand experience too, as I used Ya'lla for a group I was leading in Israel. The accommodations, meals, transportation and most importantly the guides were top notch.

19 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you, Margaret! We so appreciate all the support from you and Travel Travel over the years and look forward to working with you again.

Noté 5 sur 5 étoiles

Private Group in Jordan

Our small group (8 people) had a marvelous experience in Jordan. Our guide was knowledgeable and courteous. He made adjustments to the itinerary to ensure our comfort and enjoyment. Our driver was skillful and the mini-bus was very comfortable. Our accommodations were excellent and the sights of Jordan were very impressive. We are pleased that we trusted Ya'lla with our travel arrangements and strongly recommend them.

18 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you so much for traveling with Ya'lla and taking the time to write about your experience. We really appreciate it!

Noté 5 sur 5 étoiles

I've worked with Ya'lla Tours for…

I've worked with Ya'lla Tours for clients going to a variety of destinations, and each time those clients have been so impressed with the quality of the tour guides, accommodations, etc.
I look forward to working with Ya'lla again soon!

13 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you, Teri, for the kind review and for all the support over the years. We couldn't do it without excellent travel agents like you. Until next time!

Noté 5 sur 5 étoiles

Our guide in Israel was extremely…

Our guide in Israel was extremely knowledgeable and shared information clearly and comprehensibly. The tour itself was an extremely thorough introduction to Israel's history and major sights. We were thrilled to see this amazing, impressive country and get to know its story, past and present, more clearly and intimately than ever thanks to the itinerary mapped out by Ya'lla. We only wish we had gone to Israel sooner and hope to return again!

13 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you so much for taking the time to write! It was truly our pleasure to help you experience Israel.
We would be honored to show you even more of the country one day. Until then, wishing you all the best from the Ya'lla team.

Noté 5 sur 5 étoiles

I have absolutely no complaints

I have absolutely no complaints. Everything went smoothly and the tour guide and the driver were excellent. I would highly recommend. Only thing I would change is that for a 10 day trip that there be one free day in the middle of the trip.

13 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

thank you, Lori!

Noté 5 sur 5 étoiles

Prefectly Planned Holy Land Trip

Perfect planning from start to finish. Ronen Paldi and his team made our Holy Land Trip a true TRIP OF A LIFETIME Experience. Yalla Tours USA delivered everything they promised and more.

13 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you so much! It was our pleasure to work with you and we look forward to the next time.

Noté 5 sur 5 étoiles

Excellent Tour

The tour was very organized and the tour guide (Orna) was outstanding. Her knowledge and enthusiasm reverberated throughout the tour.

12 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you, Judy!

Noté 5 sur 5 étoiles

The destination reps at Ya'lla Tours…

The destination reps at Ya'lla Tours are great. They know the destinations. The follow up is incredible.

12 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you, Alma! We appreciate your support and look forward to working with you again.

Noté 5 sur 5 étoiles

ya'lla tours provided top notch tour…

ya'lla tours provided top notch tour guides, city guides and wonderful transportation. The river cruise was wonderful. Our hotels were excellent. Especially the Old Cataract. It was exceptional.
Ya'lla specializes in Northern Africa and Cuba. Definitely worth experiencing these countries with Ya'lla Tours

12 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you so much, Eva!

Noté 4 sur 5 étoiles

Dlx Tour Egypt May 2019 - good and bad

We booked the Deluxe Egypt Tour, Platinum level. It was an amazing experience! Egypt was the trip of a lifetime for me! Hotel accommodations were very good. The Acamar boat and staff were outstanding! We were grateful Ya'lla staff made us feel safe and comfortable in a foreign country. They made it easy for us to get in/out of airports, check into hotels and see the sites. We would never have seen so much of Egypt on our own. Maged was friendly and professional. Tureek (sp?) our Cairo Guide was fantastic! I cannot say enough good things about him. He spoke excellent English. He walked through every site with us and thoroughly explained what we were looking at. He was knowledgeable, able to answer any questions. He also gave us general information about Egypt and provided assistance, as necessary. Our Guide, Geoge, who took over the rest of the trip from Luxor and down the Nile was disappointing. At times, he was difficult to understand. When we were at a site, he gave us an overview of what we would see and then set a time limit and send us on our way to explore on our own. I felt we missed a great deal by not always knowing what we were looking at. No doubt he was uncomfortable with the extreme heat (104-114 Fahrenheit) but we all felt the same. I must now state the bad. The fee Ya'lla charged for our Visa and the tipping guidelines for Ya'lla employees soured us on the experience. I learned Egypt's visa is $25 and readily available at the airport. Ya'lla charged $60 per person. When we arrived the Tour Mgr. took our passports and obtained the visas within minutes. We should have been told it was an easy process and given the option to get it on our own upon entry. Ya'lla's charge of additional $35 per person is outrageous! I understand tipping is the culture of this country. However, we hired a professional touring company that should be properly paying their empployees. The expected tips to the Tour Mgr, Driver and Guides were out of line, especially as they were based per traveler and not per family. It made us feel we were supplementing the income that Ya'lla should be paying. We and the other family in our group booked our trip with Ya'lla because we wanted someone else to plan our days. We didn't want to plan anything. Ever night we met to review how much money was needed for tips the next day. In total, we paid out an additional couple hundred dollars per person. An unplanned expense on top of an already costly trip. It would be better for Ya'lla to increase the price of the tour to include tipping instead of nickel/diming us every day. On a positive note, the suggested tipping of $25 per person for cruise staff for the entire cruise was absolutely fine and well-deserved.

10 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you so much for your thoughtful review of your experience with Ya'lla Tours in Egypt.
All comments from our travelers, good and bad, help us immensely in our efforts to provide the best service possible.

Thank you for acknowledging your guide in Cairo, Tarek. He is an exceptionally talented guide and delightful company; we are lucky to have him. We are sorry your experience with George was not as positive. This is valuable information for us and something we will take up with him.
(BTW, our guides are very well paid. This is why top guides like Tarek work with us.)

The $60 you paid for the Egypt entry visa covered not only the visa but also the expedited service to obtain the visa and get you through customs and immigration without standing in long lines. This involves paying the famous baksheesh to officials on the spot. What took your tour manager minutes would have taken far longer on your own.

Thank you for your generous tipping of all those who served you. It's overwhelming, we know.
We have experimented with various ways of dealing with tipping in Egypt and, frankly, there is no system that pleases everyone. We have tried including tips up front but then had complaints that tips should be at the discretion of the traveler based on their experience of services received.
We have revised our tipping guidelines many times in the attempt to make them easier to follow and to give travelers some idea of how to budget for tipping . We do try to emphasize that tipping is optional and our suggestions are just that. At any rate, your comments motivate us to keep searching for the best solution. We're seriously considering going back to including the tips in the tour price, or at least making it an option.

Again, thank you for traveling with us and for taking the time to write about your experience.

Wishing you all the best from the Ya'lla team.

Noté 5 sur 5 étoiles

holy land egypt.

we were celebrating 50 years of marriage with a trip to the holy land and egypt. what a trip it was. yalla tours was recommended by a golfing buddy. he and his wife are world travelers. we felt good about yalla from the get go.
the tour guides were professionals-5 stars. each one had a passion for their country.
the greeters at the airport and drivers were excellent.
the hotels were clean and the staff responsive.
we have future plans that will include yalla.

8 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Congratulations on your anniversary! Thank you so much for your kind remarks. It means everything to our success to hear from our travelers about their experience with Ya'lla.

Noté 5 sur 5 étoiles

Professional

Professional, knowledgeable guide. Looked after us very well.

6 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you, Stephen!

Noté 5 sur 5 étoiles

we have always had excellent service…

we have always had excellent service from the Ya'lla team. They can respond to requests quickly, and always make sure that we are safe and taken care of. We have used Ya'lla for years and plan to continue. Their prices are fair, and their service is excellent.

6 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you so much, Nancy! We really appreciate all of your support over the years.

Noté 5 sur 5 étoiles

Exceptional service

Exceptional service. Yalla representatives were waiting for us on arrival; met us each morning, provided expert guides daily, and on departure made sure we were properly checked-in for the flight home. All accommodations were 5 star quality and the itinerary was comprehensive. The trip was great and we returned home with a love for Egypt and the Egyptian people. Bill & Denise Simonson 2019

6 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

We are so happy to hear your trip was a success! Thank you for taking the time to write; your feedback means a lot.

Noté 5 sur 5 étoiles

Excellent guides

Excellent guides, itinerary, and well planned.
The instructions were stellar, kept us informed and prepared for the day's events! Appreciated all the information, courtesies and humor. I can't wait to go again.

6 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you, Kay! Your feedback is so valuable to us; we really appreciate you taking the time to write. Warmest regards, until the next time!

Noté 5 sur 5 étoiles

Ya'lla all the way!

This is the 2nd time I've travelled with Yalla tours and have been completely satisfied! Everything went along smoothly like clock work. I would highly recommend Ya'lla for any touring experience.

6 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you so much for your kind note AND for traveling with us a 2nd time! We especially value our return travelers. Warmest regards from the Ya'lla team, until the next time...

Noté 5 sur 5 étoiles

I am so pleased to have had Ya'lla…

I am so pleased to have had Ya'lla Tours as my tour representatives during my recent trip to Israel. Everything was spot on. The Israel Team members was very helpful, very knowledgeable and extremely friendly. Kudos to Tracy Singer professional extrodinaire. The best.

6 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Thank you, Reverend Sands! It was our pleasure working with you and your group. Warmest regards from the Ya'lla team in Israel and in the USA.

Noté 5 sur 5 étoiles

Greece is Great!

I sent a group of ladies to Greece with Ya'lla Tours and they had the trip of a lifetime. Each place they stayed was 5 star and the local guides were helpful and knowledgeable. I would 100% send more groups on trips through Ya'lla Tours.

5 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Excellent news! Thank you so much for your business and for taking the time to write a review here. We look forward to working with you again.

Noté 5 sur 5 étoiles

Our private guide Morris was…

Our private guide Morris was exceptional. We learned so much and he was very friendly and helpful! Our hotels were good but we liked the Herbert Samuel in Jerusalem best for location & amenities.

4 juin 2019
Avis spontané
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Réponse de Ya'lla Tours USA

Great! We're so happy to know your trip was a success. Thank you for taking the time to write.

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