Yankeecandle Avis 

Terrible customer service!

I ordered wax melts and plug in's as they were on special offer, I actually spent quite a bit on them, there was next to no smell of any of them, (must have been very old stock they were selling off) I messaged to return the order as it was a total disappointment, when they eventually replied they wanted proof of the purchase Hello! I was messaging via the order... there was an absolute ton of questions that were completely unwarranted, I actually just gave up and threw the stuff in the bin, terrible company to deal with and I will never buy from them again...

Customer services is useless.
Wanted to know about the new car freshners.
Operator said you buy the device and then the refill.
I said there are no devices to buy. She kept saying if you look on the site they are to buy with the refills and the charms which are just a waste of money. Why not sell the device with the charm already?
Anyway kept telling her I couldn't see the device and finally once she logged on was told it was out of stock.
So that was a waste of time

Look at other reviews Yankee are dangerous my whole house got covered in black soot from using a Yankee candle and Yankee couldn’t care less they just feared me another candle ... DO NOT USE THEY ARE TOXIC

Sent me a leaflet through the post but didn't put enough postage on it so I'm £2 out of pocket just to receive their advert. Awful business practice.

I used Yankee candles and car fresheners for many years, but recently bought car fresheners which not only didn't smell the same but only lasted for one day. Customer Service is useless they said that will collect the rest of fresheners for investigation and issue me a refund,but never did. I will never buy any products from them. They should be named & shamed for selling poor quality products.

I love Yankee candles having bought them in stores. Buying online was easy and when I made an error with my order and forgot to enter a voucher code (entirely my fault) and emailed them, they corrected it for me with no fuss. Great customer service.

I’ve been burning Yankee candles for a long time ..all through the winter months too in my living room and hall. I had noticed before that it doesn’t take long for the wick to burn down so I trimmed the wick before lighting every time. My living room is white so it was only when there was a mark on the wall I wiped it with a damp cloth and to my horror it was just like the whole wall had a layer of soot ... the same at the top of the stairs in the hallway where the soot had risen to the ceiling. My walls are mid sheen paint so I had to wipe down all the areas that were the blackest before I could repaint both rooms. Everything was black even the tops of my curtains. Took down all the pictures and there was the true story of how badly my room had been damaged with soot. I have banned Yankee candles from my house. I can’t imagine what my family have been breathing in. Toxic.. they should come with a health warning.

Love the product, terrible courier service. I use these candles to de -stress (important over the last year) & they always bring a smile to my face but the UPS delivery was anything but stress free, in fact it was so much of a disaster that I can't see ordering anything else through the website for a good long while. Shame but there are other ways to buy candles that don't cause this much hassle & I'll be avoiding UPS for the forseeable future - I don't need the extra stress.

I used yankee candles for the first time as usually use normal candles for years. Followed all advice and instructions. On first use both candles burnt the holders and one of the designs..a glass lidded holder cracked and shattered on use. I have complained and sent pictures..no apology or resolve...keep getting asked if used correctly...yes they were it's just your candles are actually dangerous...looking at other reviews it would appear so...def wouldn't buy again whatsoever and still 4 months later still not had an apology or they admit the fault with their candles...yankee cowboys more like

Be aware of soot released from Yankee Candles unless you cut the wick.
During a year of working at home in a small office, I enjoyed lighting a candle every day. I bought lots of Yankee Candles, until I one day realised that my walls and ceilings were coated with a thick layer of soot.
I noticed it after using: Evergreen Mist. It may be that this particular candle was the worst, but looking at how thick the layer of soot was, I believe there would have been more candles causing this. As I had used them frequently during the winter months, I had not noticed the soot, until one day a plastic flip-chart on the wall started to change colour. I thought it was dust at first, but then realised it was soot...
I contacted Chakkarabani @ Yankee Candle Consumer Service and sent photos of the wall, flip-chart and ceiling. She advised me to send them the candle, but I had thrown it away. I did send the proof of purchase. To be honest I was very upset as I worried about the state of my lungs having inhaled soot for so long. I was advised to wash the room in sugar water, which I spent a whole day doing, but the soot simply would not go away completely so I will have to re-paint it. Chakkarabani said that unfortunately it was due to me not cutting the wick at 0.5 cm. Part from offering me another candle (!) there was nothing else that she could do. I am very upset and disappointed with the service I received and lack of empathy too. I have bought so many candles for myself, friends and family from Yankee Candles over the years. During the past year, I have suggested to many colleagues and students that they can make their home office nice by lighting a Yankee candle. I will think twice before doing this again after this incident. I also feel it is important that people are aware of the soot and the importance of cutting the wick, both when it comes to otherwise ruining the interior of your home, and possibly damaging your health. So, please be aware of soot released from Yankee Candles and do cut that wick...

I was over the moon a week ago to find that Yankee candle were re introducing, as a limited edition, my all time favourite scent of Pink Lady Slipper. When they came in stock I ordered 5 of the large jars to last me quite a while. When they arrived I was so disappointed to find that they didn't smell as strong as they used to, in fact it's just a subtle scent. I don't know if they are old stock or if the company have cut down on the amount of the perfume they add to cut cost. I'll use them but won't buy any more 🙁

I was really pleased to hear Yankee Candle had relaunched Pink Lady Slipper jar candles as this is my favourite scent of all candles. As it was relaunched for just a limited time I ordered 4 lots. How disappointed I am, very little scent, still ok but not as strong. Makes me wonder if they are old stock or if they have cut down on the scent to save money.

I ordered TWICE from Yankee and on both occasions, the courier lost my parcel. I understand this is not Yankee's fault entirely, but to this day they are unable to deliver to my house. They do not contact you regarding any lost parcels, they wait for you to contact them after waiting weeks for my order to arrive.

I love Yankee Candle and have used Wax Melts/Tarts for 7+ years. Always great long-lasting fragrances and speedy delivery. My only gripe is the changed packaging. In a world that's drowning in single use plastic I see no sense in the change which has increased the single use and non recyclable plastic. Wasteful and unnecessary, which is a real shame.

The other week I bought a variety of Yankee "Home Inspiration" votive candles from Tesco. I also bought one in ajar for myself & an identical one for my daughter for her birthday. I also bought her a gift box of votives (different to my votives). I was pretty excited to try mine but 3 votives in of 6 & I haven't been able to smell a thing. My daughter has tried hers & nothing either. No we haven't had or got COVID & even if we had we can still smell our scented T lights from Wilkinson! I shall not be buying any of these again particularly the jar that was on offer for £6.50 a throw! Waste of money.

Yankee candles and plug ins are not worth the money
I have bought them for over 20yrs and the last 3 years or so the fragrance and quality has gone from bad to worse. On more than one occasion the candles have tunnelled and the jars are black with smoke. I have a wick trimmer but that doesn’t help.
Yankee customer service really need to sit up and pay attention
The price they charge no longer reflects the quality
Much better and cheaper candles on the market now
And this will be the last time I buy plug in refills even on full you can hardly smell them
Can’t believe Yankee are blaming the poor quality on. Covid

Do not by these candles. They emit black toxic smoke as they burn. It doesn't matter how short you cut the wick either. Black residue sticks to the top of the glass jar the candle is in, and you can see the black smoke rising from the candle as it burns. I got very sick from inhaling it as it was in my bedroom while I was reading before bed. I was coughing up black phlegm and blowing black snot from my nose. I've called the store from which I purchased it and had them removed so no other people have to go through what I did. Give these candles a wide berth if you see them! ☠️💀☠️💀

Do not buy. I am fed up with these candles not burning down there is at least a cm of wax not used
Photo can be supplied

Bought a yankee candle ( Clean Cotton) from a high street retailer. It was a gift. After at least a 2hr burn, to say it was week , or more non existant. I was very disapointed. as it was no more than a glorified lantern.
I emailed Yankee candle who came back more with tripe than I could ever dreamt of. Needs more time, wick to long, etc bull etc. Helpfull as a chocolate firegaurd.
So much so I went out and bought a fragrance burner from a local supported learning centre, who operate a garden center.
Ashleigh & Burwood. Wow!
A beautiful, little, everlasting vase, (not a smokey glass beaker) with loads of choices of fragrances. And with an instant pleasing smell. No waiting for hours for a smell thats only present if you burn your nose. And whats better, when in use, NO DANGEROUS FLAMES massive in my book. So Yankee Candle by being negitive, you did me a favour, by making me look for a for more superior product.( cheers) I will never have one of your products again, cos I found a better one.

I brought a lYankee candle for the first time and definitely the last time. I was concern that the flame on the wick burnt quite high with black smoke. The rim of the jar turned black.
I contacted Yankee and sent photos. They blamed me for not cutting the wick and referred me to the small wording on the jar. I had explained that I have a condition in which small writing causes me visual distress and migraines. As a good will gesture they have offered a small replacement candle!
I have declined this and advised a review is more effective and the safety if others. I won't be purchasing their items ever again
I have never experienced this with any other candles