The Electric Blue is just glorious- the depth of pigment is an absolute joy. It's hard not to use it everywhere! Two coats and you can really appreciate the velvety texture of the paint. There are a... Voir plus
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I really want to like YesColours. I chose them cause they're a British B-Corp who prioritise sustainability which I love, and they're colours are so vibrant, it was a no brainer. We've now ordered thr... Voir plus
Since discovering YesColours I have been impressed by it all, from the way the website guides you through the colours, to the naming of the shades, they actually make sense! The eco pouches are... Voir plus
My paint arrived yesterday in a metal tin instead of the recyclable pouch advertised. Their website does not have a telephone number. I have emailed them for explanation but no reply as yet. This is... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
We’re YesColours. We’re all about colour. Innovation. And saving the planet. We love colour so much, we created our own. Arranged them into simple collections and edits. Making it easy to get a new look for your home, office, gym or playroom. Our paints use innovative colourant technology that means our paints have more pigment, more depth, more vibrancy, more colour. And we’ve removed all the nasty stuff. So our paints are completely safe for you, your family, your co-workers, your pets and the environment. And we just don’t stop there. We’re on a mission against waste too. The UK generates 55 million litres of paint waste every year. 98% of that goes straight to landfill. So we wanted to change it up. We use easily recyclable pouches instead of tins. Simply wash them out and pop in your recycling. No more tins clogging up your cupboards. No more trips to the tip. No more waste. No more landfill. Just yes to feelgood paints in astonishing colours. Find out more at YesColours.com.
Coordonnées de contact
Royaume-Uni
- hello@yescolours.com
- yescolours.com
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229 avis
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This paint is terrible quality
This paint is terrible quality! We went for the passionate olive and a yellow emulsion for our kitchen. Both very poor. The olive green took 5 coats and still doesn't look great, marks very easily and chips very easily. The yellow went on much better only two coats but it's been on under a year and there are chips everywhere. I will never buy from this brand again, expensive, totally not worth the money!
2 juillet 2026
Avis spontané
Réponse de YesColours
Hello Rosie,
Thank you for taking the time to leave us your feedback. We're sorry to hear you haven't been completely satisfied with your experience.
From what you've described, peeling and chipping can sometimes occur when paint is applied over a surface with a sheen, such as satin or eggshell, without first sanding it. These finishes, commonly used in kitchens and bathrooms, need to be keyed before repainting to help the new paint adhere properly. Without this preparation, any brand of paint can be more prone to peeling or chipping.
You also mentioned that the paint marks easily. Looking back at your previous order, I can see you purchased Passionate Olive Green Matt Emulsion. If this is the finish you've used in your kitchen, it could explain the marking you're experiencing, as matt finishes aren't typically recommended for high-traffic areas such as kitchens. For these spaces, we'd usually recommend a more durable finish, such as Eggshell, to provide greater resistance to everyday wear and tear.
It's also worth noting that yellow and green shades naturally contain less pigment than many other colours, which means they are typically less opaque. Because of this, they often benefit from an additional coat or two to achieve the richest colour and best possible coverage, particularly if they are being applied over darker existing colours.
We're always here to help and genuinely want every customer to achieve a finish they love. If you'd like, we'd be more than happy to talk through your project, help identify what may have caused the issues you've experienced, and recommend the best way to achieve a long-lasting result. Please feel free to get in touch with me directly at Hello@yescolours.com, we'll do everything we can to support you.
Kind regards,
Kerrin Jessica
Customer Experience Manager
Great service 5* !!
11 juin 2026
Avis spontané
Paint arrived not mixed properly
Paint arrived not mixed properly, could not be fixed and had to ask B&Q to colour match.
26 mai 2026
Réponse de YesColours
Hello Kimberly,
Thank you for your feedback. We're sorry to hear that the paint wasn't as expected and that you had to seek an alternative solution.
We genuinely care about our customers' experience and would have loved the opportunity to help resolve this for you. As we haven't received any previous contact regarding this issue, we're keen to learn more about what happened and see if there's anything we can do to put things right.
Please feel free to contact us at Hello@yescolours.com with your order details, and our team will be happy to investigate and assist in any way we can.
Kind regards,
YesColours Customer Experience Manager
Amazing quality paints and customer support
After a complicated and messy misunderstanding due to technical issues, Kerrin from the customer service stood up and went beyond her duties to support me on my concerns. She was very responsive, professional and caring towards me, and gave me her full support.
I have used YesColours in my entire apartment. Each room has its own style and colour, mostly vibrant ones, and we have received so many positive comments. The quality, application, vibrancy and colour pattern in the YesColours range are truly amazing and unique. I highly recommend the brand and their products, as well as the excellent customer service received.
4 juin 2026
Avis spontané
A little goes a long way
I have nothing but praise for this company and there product(s).
Placed an order and made an error on my part of ordering to little paint, contacted customer service and they couldn’t have been more helpful. They rectified my mistake and I received what I required rather promptly. So far the first coat I have applied looks fab, it has superb coverage and in truth, I may have now over ordered with how far the paint goes.
Thank you guys for your assistance!
29 mai 2026
Avis spontané
I placed an order on the 30th of April…
I placed an order on the 30th of April through b&q verified sellers. I ordered other items from different sellers which came quickly and supplied tracking etc but not yescolour. It was due to arrive between may 13 and 14 which was already quite a long time for 1 litre of paint considering I was unsure on the amount so if I need more I’ll have to wait over 2 weeks? And it hasn’t even arrived! No communication at all about my order but still able to send many annoying promotional emails. I left a comment on the contact seller part of the b&q order and have heard nothing back what a joke.
14 mai 2026
Avis spontané
Réponse de YesColours
Hello Aly,
Thank you for taking the time to leave us your feedback.
We have looked into this for you straight away and can see that we previously attempted to contact you twice via Hello@yescolours.com regarding your order. Unfortunately, the B&Q website allowed an out-of-stock item to continue being sold.
In light of this, we have provided a few alternative options for you to consider. When you have a moment, please reply to our email to let us know how you would like to proceed, and we will arrange this for you as quickly as possible.
We sincerely apologise for any inconvenience caused and look forward to hearing from you soon.
Stunning colors that are unique
Stunning colors that are unique - while we tried to get a match elsewhere, nowhere could get close. What's more the customer service was just excellent in supporting our inquiries and so we'll be coming back for sure. Thankyou YesColours team!
12 mai 2026
Avis spontané
Réponse de YesColours
Thank you so much for your wonderful feedback! We’re absolutely delighted to hear that you loved the colours and that we could help you find the perfect match.
It means a lot to know our customer service made such a positive impression too, we’re always happy to help however we can. We can’t wait to welcome you back again soon.
Thanks again for choosing YesColours!
Beautiful colour
Beautiful colour, have bought others before and they are always brilliant, great quality, cover well and easy to use. Will buy more in future and would highly recommend. On one occasion when I needed customer care YesColours were responsive and provided information and assistance, very happy.
22 avril 2026
Kerrin went above and beyond to get my…
Kerrin went above and beyond to get my peach paint delivered. I love the colour and the packaging, great customer service!
1 avril 2026
Avis spontané
Réponse de YesColours
Thank you so much for your 5-star review! We’re delighted to hear that you’re loving your peach paint, and that the packaging made a great impression too.
Kerrin will be absolutely thrilled to hear your feedback, and we’ll be sure to pass on your kind words. , It’s fantastic to know that came through in your experience.
Thanks again for your support and for choosing YesColours!
2 month wait, order cancelled
I ordered paint on 04/02/26, it was showing as available on the website. I chased it up a few weeks later and was sent a screenshot telling me I'd ordered something that was on pre-order (clearly updated after I'd ordered it, nothing in emails to suggest my order was a pre-order). I was told it would be shipped early March.
March comes, no email update, no delivery. I emailed again, referencing the March date I was given, and was told I'd ordered it on a pre-order. I reminded them that they told me it was due for dispatch in March, they then said it was delayed until April.
Got in touch last week and they said the paint is due to be delivered next week. We're on holiday so I asked if it could be sent with no signature needed and left outside. They recommended it not be left outside as it could affect the paint quality so they offered to arrange delivery at a later date, which I agreed to and confirmed when we'd be back.
I then got an email saying my order had been cancelled???
No idea what's going on with them. The customer service team have been responsive but the overall service is poor.
16 avril 2026
Avis spontané
Réponse de YesColours
Thank you for taking the time to leave us your feedback. We’re truly sorry for your experience.
Having looked into your order, we can see that it was affected by a recent fulfilment delay while we transitioned our operations to a new location. Unfortunately, this was caused by our third-party fulfilment centre unexpectedly declaring insolvency at very short notice.
We sincerely apologise for the delay and any inconvenience caused.
Please be assured that this situation is not reflective of our usual level of service.
As a gesture of goodwill, we’d really like the opportunity to make things right. If you would be happy to discuss this further, please do get in touch with us at Hello@yescolours.com.
We hope to hear from you soon.
Réponse de YesColours
Thank you so much for taking the time to leave us such kind feedback! It really means a lot to the whole team, and we’re so pleased to hear you had a positive experience with us.
We truly appreciate your support and hope to welcome you back again soon!
Super cool colours and I love the eco…
Super cool colours and I love the eco friendly packaging. Great paint.
31 mars 2026
Avis spontané
Love YesColours, love it
Love YesColours! Bought the electric blue which I’ve been looking for, for years! I am now buying more YesColours paints because the colours are excellent, low odour and VOCs, and very good coverage, plus the pouches are great! Now getting into the pinks ☺️
18 juin 2025
Avis spontané
Lovely colours but terrible customer service!
As some others have stated, customer service is really bad!
We ordered 10 litres of Loving Blue to paint our hallway. I had not realised how much we would need so after the first coat, tried to order a further 15 litres, but noted was out of stock. I submitted a query via the Contact Us option on the website with no response.
This was three months ago.
Have chased several times, still with no response so requested contact via their 'live' chat. Still awaiting a response almost an hour later. Not quite the service when you are spending £110 per tin.
Just need to know if they anticipate more stock soon or, if not we can look elsewhere.
20 mars 2026
Avis spontané
Réponse de YesColours
Hello Justin,
Thank you for taking the time to share your feedback, and I’m really sorry to hear that you’ve felt unsupported, that’s certainly not the experience we want any of our customers to have.
We completely understand how frustrating this must have been, and we truly appreciate you bringing it to our attention. We’re always here and aim to respond as quickly as possible via Hello@yescolours.com, and we’d really like the opportunity to turn this around for you.
Recently, we were impacted by the insolvency of our third-party fulfillment provider. As a small team, the transition caused some disruption to orders and a significant increase in customer enquiries, which unfortunately affected our response times and service levels. We’re very sorry for how this has impacted your experience too but hope this offers some clarity.
The good news is that we’re now back up and running as normal, and I’d be more than happy to help with an update on the restocking of Loving Blue and anything else you may need.
I’ll be reaching out to you directly to get this resolved as quickly as possible and look forward to hearing from you!
Warm regards,
Kerrin Jessica
Customer Experience Manager
I don’t know what’s going on with them
I don’t know what’s going on with them. Ordered swatches 10 days ago, haven’t been shipped yet, emails not replied to. Previously emailed about colour consultation as one of the calendar links is broken and 1 shows permanent no availability, no reply. I really like the colours but the unreliability is too off putting when you’re organising time to redecorate. Sorry, I wanted to love you guys but I need some trust 💔 Please sort it out or let us know what’s going on!
5 mars 2026
Avis spontané
Complete failure to communicate
Ordered 2 x 5L paint on 24 Feb for a project.
Email confirmation suggested that there were delays in despatching orders. Due to the risk that the paint would not arrive on time, I replied immediately to cancel.
No response. No phone number to call.
I did keep getting automated emails saying that DPD were expecting the parcel.
Finally despatched to DPD yesterday and arrived today by DPD who fulfilled the delivery perfectly. No criticism of them at all.
The project finished today using alternative paint and decorator left 2 hours before the paint arrived.
No returns form.
No response to the webchat
Still no reply to emails
No number to call.
I might just sell it on EBay or Facebook.
It’s not the despatch delays that I resent.
It’s the unresponsiveness.
Problems happen. It’s how you respond that really matters.
Especially when I chose the brand for its social responsibility, eco credentials and BCorp status.
The commitment to planet and people clearly doesn’t extend to customers.
Anyway, lesson learned. My takeaway from this is never to trust a company who doesn’t have a phone number to call.
4 mars 2026
Avis spontané
Réponse de YesColours
Hello Kylie,
Thank you for taking the time to leave your feedback, and please accept our sincere apologies for the delay in dispatching your order and responding to your emails.
Recently, our third-party fulfilment centre unexpectedly declared insolvency, which meant we had to urgently relocate our operations. Unfortunately, this disruption temporarily impacted our dispatch times and, as a small team, the significant increase in customer enquiries also affected our usual response times.
That said, we truly want to resolve this for you and are very sorry that this has been your experience. The situation was an exceptional one, and we’re pleased to say that both our dispatch operations and customer service response times are now back on track.
We would be happy to provide you with a complimentary return label and arrange a full refund. I will contact you directly so we can assist you further, and we sincerely hope we can restore your confidence in YesColours.
Once again, we’re very sorry for the disruption this situation has caused and appreciate your patience while we worked through these unexpected challenges. Please be assured that when issues arise, we always aim to put things right as quickly as possible.
Gorgeous colours and fantastic quality…
Gorgeous colours and fantastic quality paint.
I made a slight mistake with my order and customer services were so helpful.
Highly recommend YesColours
26 février 2026
Avis spontané
Great range of colours and excellent…
Great range of colours and excellent quality paint.
Highly recommend.
26 février 2026
Avis spontané
Fantastic service
Fantastic service! Got me exactly what I needed! No hassle and they went above and beyond! Loved it I would definitely recommend!!!!
4 février 2026
Avis spontané
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