Yes Hearing Avis 

The people at Yes Hearing with whom I interacted were amazingly helpful and friendly. I am pleased with the product and it seems as if customer service goes above and beyond.

I neede3d new hearing aids and found Yes Hearing searching online. I called and they set me up with the hearing aids I wanted. It took a while but finally they got someone to come out to my house as they promised. However, this person was 2 hrs away and took a while to set up an appointment. they did an onsite hearing test and set up my hearing aids. He was supposed to come back and follow up but I ended up having to call to get a response for my follow up appt. I got hearing aids made by Phonak. These are great as they are wireless charging no batteries and I have an app to use for them on my phone

Update 2: going through Care credit, aka Synchrony Bank has been a nightmare! Was supposed to have rec'd a credit for amount paid to date, and still have not

STAY AWAY from YES and CARE CREDIT - I'm furious at how they treated and scammed my mother

Update: YES Hearing now wants me to respond to my negative review - sorry, I've wasted ENOUGH time with this small potatoes start up and finally got our money back - BUYER BEWARE

Lousy service, substandard support and low rate audiologists. I purchased these for my elderly mother because "YES Heating" was a more cost effective dealer than local establishments. 6 months later, the aids still did not function as advertised and upon sending them back, no refund was issued, although after time and trial, we had the "45 day no hassle return policy"
I was forced to file a dispute with Care credit and then YES rep Melissa informed me they could not issue a refund because a dispute was filed.
This is a small time, fly by night start up company, who is quick to take your order and then issues substandard service after that. Buyer beware, as we still haven't received our money back. Sham operation if you ask me

Everything was great. Frederik Louber was awesome.

Price great! Delivery poor. Service poor. Ended up paying for another service provider to finish up and maintain. They really tried and were very accommodating just missed.

I discovered Yes Hearing online when I was researching the Styletto X hearing aid that sounded promising. When I called a telephone number that was listed, I spoke to a very knowledgeable man who gave me all the information that I needed to peak my interest and keep me searching. I contacted Yes Hearing and was ecstatic over the promptness of responses, replies, and personalities of the employees that I spoke with on the phone. All my questions were answered professionally, pleasantly and cordially, and the end result was that I purchased the Styletto X over the phone. A provider (licensed hearing aid specialist) came to my house and fitted me with the hearing aid.....it is an incredible piece of technology! I have greater than 60% hearing loss, and was amazed at the new hearing that I was experiencing with the Styletto! The many varied settings allow me to select the tone/volume of hearing that is appropriate for the environment - especially noisy backgrounds and television. AMAZING!! Response to request for repair: Yes Hearing acted promptly to my request for a repair of battery that was not holding a charge. Hearing aid was returned overnight to Yes Hearing, repaired, and returned to me overnight, taking about a week. I would not hesitate to purchase another hearing aid from Yes Hearing.

I am a very happy customer. Your staff, Dr Christen was very professional, knowledgeable and helpful!!

Easy
Convenient
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It's hard to believe the difference in my quality of life since I received my hearing aids from Yes Hearing. For several years I had been encouraged to get hearing aids and frankly, the price was always what held me back. Then I found Yes Hearing. Do yourselves a favor - contact them; they will help you in a very professional, and non-sales way, and you will be pleasantly surprised at the affordable options available. I was astonished and delighted to be able to receive top of the line hearing aids that have made such a world of difference for me and I would recommend Yes Hearing to everyone. Their communication and follow-up is second to none, their business model is obviously one of caring for the customer - and it shows.

Everyone that I have been in contact with has been wonderful. Its nice to know that if you need something someone is just a phone call away.

I was originally thrilled with the Oticon hearing aids. However, the first time they were fixed remotely. This worked for awhile. I missed the next appt so I was told to send both the hearing aids and charger back. That was a week ago. I currently have no hearing aids, I have not have had a return call, and I'm almost in tears. It is less than one year and I can't HEAR!

I discovered YesHearing by accident online. I was researching new hearing aids and came across an ad. I was immediately contacted by a representative who assessed my hearing aids knowledge, and prior experience and assessed my current needs, then made a recommendation. At first, I was hesitant about buying these online but it turned out even better than I expected!! An experienced audiologist made an appt with me, came to my office, tested my hearing, fit the new hearing aids to my ears and spent a lot of time explaining them and showing me all the new features. Buying bluetooth hearing aids has changed my life. The doctor's office came to me and followed up with me several times to make sure I was happy. The customer service at YesHearing is top notch. I highly recommend going thru their process - you will be glad you did!! Oh by the way, all for a THIRD of the price of the doctors office quote!

I was very skeptical about purchasing expensive hearing aids online. I was able to demo the hearing aids I wanted locally, but the price was several thousand dollars more. I decided to try Yes Hearing. From my initial contact to fitting and follow up, this company was fantastic. They offer in home fitting which I found to be fantastic. I have had a follow up video call with a Doctor who was able to fine tune the hearing aids remotely. I am scheduled to have another in home visit next week to make sure everything is fine. I’ve only had my devices for a month or so, so I can’t comment on long term assistance, but I anticipate it will be excellent.

Boomers beware: Although friends recommended "Yes", we had a bad experience with Yes Hearing of 550 Madison Ave, NYC and would warn others that this office is disorganized, inefficient and probably understaffed. They do not return calls or give assistance on fine tuning devices in a timely manner. Then when it is close to the date when you need to decide whether to keep the devices which aren't working right they try to give you a date for adjustments which is beyond the date of decision so that you are stuck with the devices.You also get different prices and information depending who you are speaking to. They do not seem to keep track of who is telling what to which patient. We returned the hearing aids. Timely adjustments are crucial with new hearing aids.

I have found Yes Hearing very easy to deal with, from original purchase through follow up. Their prices are very good as well as their service. They are convenient to deal with even though they do not have a physical store. An audiologist comes to your home or office and is able to deliver and set up your hearing aids as well as anyone. I recommend them.

I bought the Phonak P-9 from yes hearing in April 2022. I was very pleased with the level of service and the knowledge that the audiologist was able to share. She delivered the devices and extra ear pieces so that I could try them on for size. Getting the ear piece sizing is just a matter of trial and error so having all the extra sizes was a great help.

It was a great experience!

My new HA arrived ahead of schedule and was professionally fit to my ears in less than an hour.

I quickly became comfortable and was very happy to hear again. A remarkable and terrific experience with YesHearing.

My classical music has never sounded better and to hear birds again was wonderful.

Very pleased with pricing, the device that was provided is very well made, the sound clarity has improved my conversation comprehension. I am very thankful to YesHearing.

Zachary

Yes Hearing very reliable hearing aid company especially their associate Laura Buddenberg was
Very Professional and extremely helpful.

Thanks again
Michael Grein

Yes hearings Tele (remote) service is truly outstanding. From the convenience of their audiologist who is available to adjust and tune to Laura whom coordinates everything, their service is impressive. Laura has gone out of her way to ensure that I’ve got every accessory needed. Her thoughtfulness bespeaks of a company that strives to achieve 100% satisfaction.

This is my 1st experience with hearing aides. After doing research Oticon Hearing Aides were recommended. This has been a refreshing experience. "Yes Hearing" sold me the Oticon hearing Aides and scheduled a hearing aide specialist to fit the devices. I live in rural Montana and Yes was not satisfied with an office near me but the Yes representative remembered from a earlier conversation that I was going to be in the Palm Springs, California area for 10 day so suggested I see an office there which worked out perfectly.

My transition to hearing aides with the Oticon units has been totally painless. They called me constantly and even was persistent with their desire to talk to me when I didn't or could not return a missed call. They could had just left me at that point but they called and kept calling until we spoke even though they didn't have do this. I had already paid, accepted the hearing aides and was fitted but they still wanted to follow through. Even to the point of setting calls for me to talk with their physicians.

I would give these guys a high 5 without a doubt.