Yes Hearing Avis 

The company went poof!

I bought Phonak hearing aids from Yes Hearing for $4000 a couple of years back. Last month one went bad. Yes Hearing sent me a FedEx prepaid to send it to them for repair. I sent it to them on Aug 27th. They said the turn around time is 2 weeks. I have been calling and emailing them since Sept 15th but absolutely no response. They have a BOT that takes all the info but no one ever calls back. I came to know from Phonak that they had repaired it and sent it to Yes Hearing on Sept 2nd. SO Yes Hearing has my devices but they will not ship it to me.
I contacted a couple of other vendors and they said it is odd they have not mailed it back already.
They were very prompt last year, but I dont know what has happened this year.
My contacts are Chris Treadaway, Karen Saucebo(she is the shipping contact), John Barrientos, and Shaireen Khawaja.. I am using their phone # 1888-221-4367,1 8779261420,1 8772206389.
No response from any of them.

Are they still in business?

I got an email that they are ceasing their operations and winding down their operation.

My devices are with them for which I had paid $4000 and they wont send it back to me.

This is ridiculous. You take it and dont even bother to return it.

My hearing aid stopped working so I contacted Yes Hearing. They responded via email and told me to return it to them. They included a return label and I sent in the hearing aid. Several weeks later they sent another email and return label. They told me that they needed the other aid. I sent in the other aid and the next day I received a hearing aid that does not work. I sent another email and it was never answered. I called and left a message and again no response. I started calling daily without success. I have contacted the manufacturer who told me to contact Yes hearing.

For over 3 weeks I have called every day or two to get service on my hearing aids that purchase their AI always says somebody will get back to me as soon as possible. With probably 18 to 24 phone calls and 10 or 12 emails I've not heard from anyone

Would have given less than one star if I could.
Third time in 10 months no hearing aids as they are are in sho. First time within 45 days they supplied loaner while fixing. Second time no loaner and couldnt get ahold of anyone. Over two months. Third time now over a month and now their all AI. Started calling 2 weeks ago with no response and no hearing aids.
Company is outright lying and thieves!

I need replacement receivers for my hearing aids that were purchased from YesHearing. I've been calling every number I have for them every day for more than the last week. I can only get their AI answering system and never a person, and I've requested a callback every single day. So far, nothing from them.

Dishonest company! Sneaky CoFounders! Sold me a pair of $2000 hearing aids and within the same month told me they closed up! They said the hearing aids are mine. The woman, the audiologist (Susan Miller MA CCCA) never even got them connected to the app! The hearing aids are not working either! Three days after the so called initial video appointment the company supposedly closed. The order was placed on August 8, 2026; the hearing aids received on August 21, 2026; the initial video appt was on August 25, 2026. Then on Sept. 2, 2026, when I reached out to them to return the hearing aids within the 45 day free trial, Yes hearing sent a email stating they closed on August 28, 2026, 3 days after the audiologist appt! Now doesn’t that sound like a red flag! Plus Yes hearing broke a signed contract stating I had 45 days to return the aids. Plus they were suppose to service them for the 3 yr warranty! I contacted Signa too. No Other company will service another companies hearing aids, YES Hearing knows that! They just wanted to make a final sale and run with the money. Well I got news for these crooks! I turned them into BBB, Care Credit, the FTC.gov, & the Attorney General. I’m going to find a lawyer and sue them too! I am a disabled nurse & don’t put up with those lies, for myself & others. The Co founders still have the website up & not sure if they are taking other peoples monies! I believe the one Co founders, Oliver Phillips is related to the audiologist too, Susan Phillips. They are running a scam! I shall pursue these liars and expose them for what they are!

I made a terrible mistake with yes hearing. They are a scam. I went & paid for an audiologist to check my hearing because I questioned whether I could hear out of my left ear. I was told that the aid was not working. I have been trying to contact yes hearing. It is impossible to teach them. I am considering suing this worthless fraudulent company.

There online model doesn’t work. This experience has been a disaster and a waste of about $3,000. I’m so frustrated that I just bought another pair of hearing aids from a different company. I think Yes hearing business plan is to make it so difficult that customers/patients just leave and they keep your money. They make it very convenient in the beginning but when HA is paid off that all disappears. Then all the sudden you can’t connect through the App no one knows why….Good bye Yes hearing and I’ll see you never.

i cannot get in touch with them. they fixed a hearing aid 2 months ago and it is now dead. I have called them multiple times, get a virtual assistant but never get a call back. the hearing aids were good but the service is terrible.

I decided not to use an online company. I went with a local business that I could sit with on site. I returned my hearing aids with out opening the package via FedX. The company billed my credit card $2200 It’s been 2 weeks since I returned them UNOPENED BUT They still haven’t refunded my credit card. THIS IS WHY I preferred using a store front. I just don’t want an online audiologist. Risk free for 45 days. LOL.
I DON’T RECOMMEND THIS COMPANY!

Meeting with Chuck had an unexpected experience and outcome!

Thank you for the outstanding care and thoughtful advice you provided regarding my hearing.
Your expertise, patience, and genuine concern made a real difference, and I’m truly grateful for the time and attention you gave.
I left our appointment feeling confident, informed, and reassured that I’m in the best hands.

With sincere appreciation,
Jeff

Update: Got charger but I had to complain directly to Oticon & Yes Hearing CEO. Still not the service expected. Changing 1 star to 2 but after warranty will not be a return customer. I have Oticon hearing aides & charger under 3 year warranty. The charger became hot & faulty and stopped working. Asking for replacement charger for 3 weeks, 22 emails & tracking. Still no charger. I don’t even know if my hearing aides are now faulty. Excuse, after excuse or no reply. They no longer have an inhome audiologist near my home. Of course when I called pretending to be a new customer they had an audiologist. Wow!! I would never recommend them. What a shame since 2 years ago the service was great.

Nice to hear again.
Entire process from ordering to fitting easy thanks to Yes Hearing.

Excellent and expert service from their audiology specialists. Would highly recommend this company to any perspective customer.

item was defective, for which they sent a replacement. same with my elderly mother's order placed at same time. our arrangement with them was $200 down by credit card at time of order, remainder to be financed at end of trial period. financing was already approved. instead, they charged my mother's card around $3,500 for her remaining balance without her consent. We had to have our credit card issuer resolve that for us - they reported having had issues with this company before. We both returned our devices within the trial period. It took multiple emails (no replies at any point) and nearly 2 months to get the $200 down payment refunded - only done because I gave them a deadline before contacting card issuer again. Their sales people are nice up front, but their fulfillment and administrative process is clearly corrupt. There are too many other honorable competitors for anyone to give these people business.

I am a returning customer, but my recent experience with Yes Hearing has been extremely disappointing.

I purchased a pair of hearing aids that arrived in the wrong size and color. The audiologist took them back, and I ordered a different model of the same brand, which was less expensive. Although I received the replacement, I am still waiting for the refund for the price difference.

To make matters worse, Yes Hearing mistakenly sent me another pair of hearing aids I never ordered. Instead of apologizing or arranging pickup, they instructed me to print a label and return the package myself. Eventually, the audiologist came to collect them, but even after both returns, my refund has never been issued.

The lack of professionalism, poor communication, and failure to resolve a simple refund request show a complete disregard for customers—even loyal, returning ones. I would strongly caution others before doing business with this company.

I was lucky to stumble across Yes Hearing. This is VIP service at a fraction of the price. Ask for Cara!

Cara was so nice and very knowledgeable about all of the steps I had to make as a new user of hearing aides.

I had a wonderful experience working with Yes Hearing to help my grandmom hear again. After watching how sad and frustrating this year's Mother's Day celebration was. We could all tell that she was smiling and not understanding much (if anything). Now, we are all looking forward to our next holiday gathering.