Yoello Avis 

63
TrustScore 3 sur 5

3,1

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Lisez les avis des autres

Noté 1 sur 5 étoiles

Software works OK with EPOS NOW, except their support is pretty much useless. I had a ticket open for over a month of Ignored emails, no support from management and general silence from the one person... Voir plus

Noté 5 sur 5 étoiles

Absolutely genius platform- kind of wish I had invented it. It has made working on big events much more efficient. Received fast payments with fair rate given to yoello (much cheaper than mainstream p... Voir plus

Noté 1 sur 5 étoiles

This company should be investigated for fraud. Funds are held and they won’t give a reason why. The customer support service keeps you on hold forever and later hang up, asking to leave a voicemail. T... Voir plus

Noté 5 sur 5 étoiles

Yoello is really easy to use. Had lots of customers compliment how smoothly things were running compared to our previous app! Some things are missing as they are a smaller, newer company but the t... Voir plus

À propos de l'entreprise

  1. Service de paiement

Écrit par l'entreprise

We offer online ordering solutions to support businesses with improving efficiency and customer experience. Through our mobile technology operators can offer contactless table service, click & collect and delivery services - all through a single easy to use platform.


Coordonnées de contact

3,1

Moyen

TrustScore 3 sur 5

63 avis

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3,1

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(63)

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Noté 1 sur 5 étoiles

Poor support & generally ignored

Software works OK with EPOS NOW, except their support is pretty much useless. I had a ticket open for over a month of Ignored emails, no support from management and general silence from the one person I was allowed to talk to, Hugo O’Toole. Very frustrating experience resulting in refunds from EPOS NOW, who seemed equally ashamed of their poor performance. So disappointed. Payouts took three days. Anyone is good when things go right; the test is how you deal with problems and theirs is a hard fail.

27 avril 2024
Avis spontané
Noté 1 sur 5 étoiles

This company should be investigated for…

This company should be investigated for fraud. Funds are held and they won’t give a reason why. The customer support service keeps you on hold forever and later hang up, asking to leave a voicemail. There is no callback after leaving a voicemail and no answer after more several calls. The WhatsApp customer service ignores texts too. If you want to have your business funds held for no reason then do business with this company.

8 septembre 2023
Avis spontané
Noté 5 sur 5 étoiles

Coming out of lockdown

Coming out of lockdown, Yoello has been invaluable in generating inline orders. The team have been 101% reactive and supportive whenever I have had a question or issue (usually caused by me not paying attention). I cannot recommend the Yoello platform and their support team enough. They rock (and they're Welsh!). What is not to like?

24 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

I have just opened a new Food business…

I have just opened a new Food business and this is my first outdoor trading event, The event is using Yoello to manage the Menus and transactions. I have to say having been involved in many business the Yoello service is excellent. Very easy to use for the vendor and also the customers and looks and looks very professional. The back office support team are amazing and very helpful. I have to give a mention to Kieran Green who is our support contact for the event. He has done a fantastic job in supporting our business in understanding how to use the equipment works and been on hand whenever we need him.
I highly recommend Yoello to help make you food event run smoothly and secure every transaction.

6 mai 2022
Avis spontané
Noté 5 sur 5 étoiles

Being a coffee café shop we constantly…

Being a coffee café shop we constantly get calls from different companies trying to sell us their services via platform or apps. Well I can honestly say I received a telephone call from I imagine an outreach team from a company called Yoello via epos now and I spoke to a gentleman called Joe Green, and I can say from the get go (Wow! Wow! Wow!) What a service he was very professional, had a lot of patience with me as I’m not a very techy person and in all honesty the app was running within 24 hours and we’ve already started taking orders and sales I couldn’t be happier. If you’re already on with the major top three platforms selling your food services online you may as well do it yourself because it’s that easy with the help of Yoello. Great fantastic service
🌟🌟🌟🌟🌟

21 mars 2022
Avis spontané
Noté 5 sur 5 étoiles

Joined yoello Thursday active Saturday

Joined yoello Thursday active Saturday. Brilliant support. Called them on a Saturday with an issue. Immediately sorted out. Brluang service. Consequently will be taking them across all my businesses. Oliver was great xallum and Joe. Excellent team

9 décembre 2021
Avis spontané
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Réponse de Yoello

Thank you so much for taking the time to write this review! We will pass on your lovely message to Oliver, Joe and Callum.

Noté 5 sur 5 étoiles

I'm not one to write reviews but I take…

I'm not one to write reviews but I take my hat off to Sarah Purnell who was a breath of fresh air to deal with at Yoello. Her level of service, professionalism, efficiency and commitment was outstanding and above all her honesty closes the deal. Definitely recommend Yoello and their dedicated staff Sarah Purnell and Joe who also played a crucial role in his knowledge and expertise In helping me set up my ordering platform. The device itself is fully active online now, easy to set up and use overall an aesthetically pleasing state of art piece of machinery especially in appearance and functionality. The Qr code business cards function works very well and is simple to use (consider this as a bonus). Gratefully appreciate your advice and commitment Sarah. Great work guys. Genuine happy customer.
Tahir Tufail Rendezvous Cafe Leeds

13 octobre 2021
Avis spontané
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Réponse de Yoello

Thank you so much Tahir! We are so happy to hear that you have received exemplary service from our team. Our Customer Service Team are first class and we will pass on the lovely message to Sarah and Joe. We are also so pleased you are enjoying using Yoello Order & Pay!

Best Wishes,
Yoello Team

Noté 5 sur 5 étoiles

I am very pleased with the Yoello…

I am very pleased with the Yoello support. Even being in the UK they still supported us regularly in Canada and on our timetable. This product is truly amazing and Joe on customer support is skilled and very effective.

7 octobre 2021
Avis spontané
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Réponse de Yoello

Thank you Marlon! Our Customer Service Team are first class and we will pass on the lovely message to Joe. Our merchants' experience with us is our top priority. Thank you for taking the time to review.

Noté 5 sur 5 étoiles

Brilliant platform

Brilliant platform, the best out there. Very easy and friendly to use by customers, as well as low transaction fees. Highly recommend it.

23 septembre 2021
Avis spontané
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Réponse de Yoello

Thank you Saleh! We're glad you were able to use our Yoello Order & Pay platform with ease. Thank you for taking the time to review.

Yoello Team.

Noté 5 sur 5 étoiles

Fantastic customer service

Fantastic customer service - really really impressed especially with Joe Green. So helpful!

15 septembre 2021
Avis spontané
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Réponse de Yoello

Thanks Fay! Our merchants are at the heart of what we do. Our Customer Service Team are first class and we will pass on the lovely message to Joe. Thank you for taking the time to review.

Yoello Team.

Noté 5 sur 5 étoiles

We used Yoello at our pub whilst having…

We used Yoello at our pub whilst having to do table service through covid and this was a valued asset as it helped staff out during the really busy times, they didn’t have to keep running to tables to take orders … we have stopped using it now as customers can come to the bar but would definitely recommend for bigger pubs etc and we wouldn’t hesitate to get it back again if needed.

7 septembre 2021
Avis spontané
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Réponse de Yoello

Thanks Annie! We're glad we could assist you through restrictions and thank you for taking your time to write a review.

Yoello Team.

Noté 5 sur 5 étoiles

couldnt believe how easy it was to use

couldnt believe how easy it was to use, the street dining in Manchester and ordering at our table was such a positive experience made our night out very relaxing and being able to sit our side and order from different bars without worrying was a joy. thank you Yoello

2 septembre 2021
Avis spontané
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Réponse de Yoello

Thanks Karen! We're glad you enjoyed using our Yoello Order & Pay platform.

Noté 5 sur 5 étoiles

Going forward and beyond...

Thank you to the team at yoello, for the great customer service, going forward and beyond, to try the best to care of my problem with the demo, due to the pandemic and the time differencial at USA, was a little challenge to set up a meeting, but i can tell for experience the yoello team has been on top of this matter, they constantly call me or sent me emails to make sure i got all what i need from them.
Thank you YOELLO

1 septembre 2021
Avis spontané
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Réponse de Yoello

Hi there,

Thank you for taking the time to review Yoello. Our merchants' experience with us is our top priority.

Yoello Team.

Noté 1 sur 5 étoiles

Goodsheds Barry

Goodsheds Barry, Friday. Four diners (two couples) inputted same phone number for orders on same table BUT gave two different card numbers for two separate orders given. System obviously confused. Ended up with guest whose phone number was used paying for most of meals. The second card (no phone number) paying for only one burger. This is unacceptable and has caused embarrassment between friends who have had to rectify error with old fashioned cash. Also was charged for three burgers and only had two delivered to table. We had a lovely time and the food was fab; but would welcome positive response so that this poor experience using Yoello does not deter us from using the excellent Goodshed again.

25 juillet 2021
Avis spontané
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Réponse de Yoello

Thank you for the feedback. From what you have said, this does not sound like a payment issue but we would love to investigate this further. We would welcome the opportunity to speak to you in more detail as we would like to resolve the issue as soon as possible.

To clarify, have you have used one mobile device and input two different payment methods (from two separate couples) and have now experiences some confusion over which card details were used for the majority of payments? If this is the case, then I would need to highlight that this is against our terms and conditions and we are unfortunately unable take any responsibility for customers who do give their payment details to other users.

During each transaction, the platform requests that the customer confirms the card saved to that device as the correct payment method. When entering new card details the customer is also asked whether they wish to store those details for future purchases.

With your issue around items not being delivered to the table, this will have to be taken up with the venue itself as unfortunately we have no control over this aspect of the customer experience.

We are sorry to hear that you feel your experience has been impacted by this confusion. At Yoello we pride ourselves on providing customers with a better customer experience. With this in mind we would welcome the opportunity to discuss this further, therefore if you are willing to resolve this matter, please contact us via email on onboarding@yoello.com

Best wishes,
Yoello Team.

Noté 5 sur 5 étoiles

Fabulous system!

Fabulous system!
Yoello have stream-lined our business and added revenue with this easy to use system.
Can't recommend highly enough

20 juillet 2021
Avis spontané
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Réponse de Yoello

Thank you for the positive review and the recommendation, our merchant's opinions are at the heart of what we do.

Noté 5 sur 5 étoiles

Love it!

Love it!

Used the platform at The Depot, super easy to use and much less hassle than queueing at the bar!

20 juillet 2021
Avis spontané
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Réponse de Yoello

Thanks Luke! We're glad you enjoyed using our app. Thank you for taking the time to review our mobile ordering platform.

Yoello Team.

Noté 5 sur 5 étoiles

Used Yoello at the Warrington Market…

Used Yoello at the Warrington Market and it was brilliant. Quick, simple and no need to download an app. Takes Apple/Google Pay too!

20 juillet 2021
Avis spontané
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Réponse de Yoello

We're glad you found our platform quick and easy to use. Thank you for taking the time to write us a review.

Yoello team

Noté 5 sur 5 étoiles

Its is a great concept

Its is a great concept. Helps to grow our business and makes our life easy. Yoello is Best!!

20 juillet 2021
Avis spontané
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Réponse de Yoello

Thank you for taking the time to review our mobile ordering platform. Our merchant's opinions are our top priority at Yoello and we are glad we can help grow your business.

Yoello Team

Noté 5 sur 5 étoiles

Excellent

Excellent. Love it. We'll be back based on how it this was!

19 juillet 2021
Avis spontané
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Réponse de Yoello

Hi James,

Thank you for the positive feedback and for taking the time to write this review! We look forward to you trying the platform again.

Yoello Team

Noté 5 sur 5 étoiles

A no-brainer

We've been needing something like this for so long. Super easy to get set up and it means our service staff can actually serve food and drink instead of customers waiting to pay bills with the card machine. A no-brainer.

14 juillet 2021
Avis spontané

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