I am missing a pair of socks ( only one pair from my order was in the envelope) and the soft spikey massage ball is as hard and from cheap plastic as a child’s toy. The communication via email is p... Voir plus
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Lisez les avis des autres
Purchase 2 yoga outfits, promised from a uk source, 1 didn’t arrive, the other did, Both long delivery wait from China, the one that did arrive, absolutely shocking quality. Asked for refund and where... Voir plus
I am so disappointed with yoga supplies. I ordered 2 items on 4 May; 8 weeks later nothing has arrived and the tracking number they gave me simply doesn’t update. They even sent me an email asking m... Voir plus
The bolster took... 2 months to arrive! It came from China (and not, for example, a warehouse in the UK) so no wonder it took so long. When it eventually arrived, it was rubbish. Not appropriate for y... Voir plus
À propos de l'entreprise
Informations provenant de diverses sources externes
Explore our beautiful range of mats, equipment & clothing delivered to your door.
Coordonnées de contact
London, Royaume-Uni
- yogasupplies.co.uk
1,4
Mauvais
135 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
N'a pas répondu aux avis négatifs
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Great experience with this company
Great experience with this company! Lovely product, lovely customer service, shipping within the timeframe even during the pandemic. Couldn't recommend them enough.
11 mai 2020
Avis spontané
Good value and quick delivery
I ordered a yoga mat and some bands and both came quickly despite the disruption with the lockdown. Both items are of good quality and much cheaper than I could get elsewhere. I'll be back if I need another mat.
10 mai 2020
Avis spontané
Happy with my order
I ordered a yoga mat and a couple of two piece sets and everything came in good conditions.
The order took a little bit long to arrive due to lockdown. However, when I asked them about my order status they were quick to reply and gave me an update.
10 mai 2020
Avis spontané
Having trouble with refund
Having trouble with refund. The company had not dispatched the order after 2 weeks. When I emailed them, I received a response at 11pm (UK company?) which said my order had now been dispatched. According to their website and Royal Mail, it has not been dispatched. When I emailed to ask for a refund, I received a generic response with a link to updated tracking information (which did not work) and nothing about my request for a refund. They are also deleting other people's comments on Instagram who are asking why items have not been dispatched yet.
7 mai 2020
Avis spontané
Order never arrived and so far the…
Order never arrived and so far the company is ignoring my requests for a refund. I get emails saying “try tracking your order on this new tracking tool” but the order number isn’t recognised.
Update: the order eventually arrived after I had chased it for many weeks. I appreciate that there were delays with all deliveries due to Covid 19 but this went on for months. The quality of the product is poor. I won’t use this company again.
5 mai 2020
Avis spontané
Réponse de Yoga Supplies
Hi Isabel,
You would need to enter the Tracking Number where it says 'Tracking Number' here:
https://yogasupplies.co.uk/apps/parcelpanel
The Order Number and Tracking Number are not the same thing.
Also, if you do not take the Delivery Slip to the Royal Mail, they are not able to deliver it, but thank you for doing so in the end.
Yoga Supplies Team
Will just send you cheap stuff from China
Not recommended. This is just a dropshipping company that charges extremely high prices and then just orders something from Alibaba that gets sent to you. It's not made clear on the website that the stuff you're ordering will be shipped from China.
It's also worth noting that their returns policy is not valid. They say that returns are only accepted for two weeks after the order, and that returns are not available for discounted items. In reality, UK law means that you can return an item for up to two weeks after you receive it, even if you bought it on discount.
Edit: I can now see that the company is reporting all critical reviews to Trustpilot. Not a good sign...
3 mai 2020
Avis spontané
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