Recently bought three pairs of trousers which were exactly as described. This led to me placing a second order for one of the pairs in a different colour, whilst doing so I also ordered pillows, boot... Voir plus
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Lisez les avis des autres
The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see... Voir plus
L'entreprise a répondu
Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... Voir plus
L'entreprise a répondu
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de You Know Who's
Écrit par l'entreprise
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Coordonnées de contact
Royaume-Uni
- online@youknowwhos.co.uk
- youknowwhos.co.uk
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

Réponse de You Know Who's
Wouldn't use again
Prices looked good and I needed a few bits in a hurry so I placed my order on the Thursday, paid an extra £6.99 for next day delivery to my workplace, parcel never showed up, I then get an email saying it will be delivered on Saturday between 12.30 and 14.30 so I drove the 14 miles to work to wait for it, surprise surprise again it never showed up, when I emailed customer services explaining what had happened and that I wanted the next day delivery fee back I got kind of rude response basically telling me it was my fault and should've ordered it earlier as they have a cut off, they don't explain this anywhere when you order and they still allow you to select next day no matter what time, no offer of delivery refund either, I won't be using these guys again. With regards to the product ordered they all seem really big for size small also

Réponse de You Know Who's
Quality goods at fantastic prices …
Quality goods at fantastic prices prompt delivery hassle free returns , definitely recommend 👌

Réponse de You Know Who's
Very fast delivery & great quality…
Very fast delivery & great quality items 👌 highly recommended ty 😊

Réponse de You Know Who's
No contact phone number
Orders are usually ok, this time ive only received one item from my £55+ order. Where is the rest of the stuff? Paid for quick delivery for holidays, only one cheap item received. Absolutely fuming! What adds to it is there is no phone number to contact them (which is dodgy in itself) and the "contact us" page never gets a reply.

Réponse de You Know Who's
Easy to order online..good…
Easy to order online..good prices...absolutely love this online shop.
Had a small issue was resolved the next day..cannot fault them

Réponse de You Know Who's
Great service
Great service, order arrived in 2 days quality was very good all ex george at asda

Réponse de You Know Who's
I purchased tops and trousers in size L…
I purchased tops and trousers in size L and extra L and I am size 12-14 and all were too small I have tried to contact them twice through their returns portal and email and no response to return all items

Réponse de You Know Who's
Not all as it seems, it can be too good to be true!!
Delivery service a joke payed for next day and it took 3 days to come!! I understand that sometimes it’s down to the courier but use a reliable company. Both parcels damaged, also wanted to review items I have brought, overall a somewhat acceptable items but some were just low in quality what I would expect from a back street, even lower cost retailers have standards but these were nothing of the sort, just unhappy I was unable to leave a review to warn others of the low cost material.

Réponse de You Know Who's
Compliance regarding online return policy
I am writing this review to express my concern regarding a notice currently displayed on your online product pages showing: "PLEASE NOTE THIS IS A SALE ITEM AND CANNOT BE RETURNED."
As an online retailer operating in the UK, this policy directly violates the Consumer Contracts Regulations (2013). Under UK law, consumers purchasing goods online have an unconditional statutory right to cancel an order and return an item within 14 days of delivery for a full refund, regardless of whether the item was purchased at full price or as a "sale item."
Your online store was recently investigated by the Martin Lewis and the MoneySavingExpert team (requested by myself) and I was advised that this misleading information was removed from your website however you still seem to be in breach of UK consumer protection laws.
Could you please clarify why this text is being displayed on your website, and confirm that this will be removed and your team honors the statutory 14-day online return window for all items purchased via your website, including sale items?
Usually i would give five stars but…
Usually i would give five stars but very disappointed to learn they have removed free delivery and are not advertising this on their website!

Réponse de You Know Who's
Very pleased with my order ….. Except
Would have given 5 ⭐ only I had a problem with delivery. Very pleased with the products and received a refund on my delivery very quickly. Will certainly use again only won’t bother paying for the next day delivery again.
I purchased items on the 6th june 2026
I purchased items on the 6th june 2026, amount 27.99
Why are you taking two payment out for my purchase .
My bank account is saying
Paypal (KGB FASHION) £27.99
And also another payment
Paypal(KGB FASHION KG) £27.99
I would like someone to contact me please ,I have sent a message from the site as that all i can do , there is no phone number or email address. This is disgusting and you advertise this all on social media .
I am contacting my bank and paypal today .
Will never use the site again after this. Ripping people off. And no contact t details.

Réponse de You Know Who's
Excellent
Ordered some Silent Night pillows, fantastic price, arrived in 2 days and they are brilliant (and were a lot cheaper than elsewhere) - recommended.

Réponse de You Know Who's
I placed my first order with You know…
I placed my first order with You know who's and after 2 weeks of liasing with Evri my parcel was declared as lost. You know who's said I could have a replacement parcel or a refund. I opted for a replacement parcel which arrived pretty quickly. The item I wanted the most was missing from the parcel !!. I emailed them which each time I sent an email took 2 or 3 days to respond to. They said that all items had been picked and packed which seemed to make out that I was lying about the missing item. !!. They then emailed saying that the money for the missing item had been refunded when they still had some in stock ! I didn't want a refund. I wanted the item. The order I placed was mainly because I wanted them. What a joke. So frustrating
The cushions/pillows were fabulous
The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see that coming, but it wasn't excessive. Very happy with my shopping.

Réponse de You Know Who's
I so happy ordering from company,,the…
I so happy ordering from company,,the delivery and packaging is very great, value for the money as described on the website will continue to place my order there thank you.

Réponse de You Know Who's
Happy customer
Easy to use website. Jacket I ordered fitted perfectly and was an amazing price. Fast delivery and well packed. Really good website.

Réponse de You Know Who's
Good quality products and a good…
Good quality products and a good bargain too especially with having kids and in today's prices, its a little hit and miss on some things and sizes but I always keep an eye on the site. Also delivery is well timed too
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