You Know Who's Avis 

3 674
•
TrustScore 4 sur 5

4,2

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Recently bought three pairs of trousers which were exactly as described. This led to me placing a second order for one of the pairs in a different colour, whilst doing so I also ordered pillows, boot... Voir plus

Noté 5 sur 5 étoiles

The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... Voir plus

L'entreprise a répondu

Noté 4 sur 5 étoiles

Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Magasin de vêtements pour femmes
  2. aussi dans
  3. Magasin de vêtements

À propos de You Know Who's

Écrit par l'entreprise

High street brands for less.

You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.

Products are available both online and in a physical You Know Who`s shops across United Kingdom.


Coordonnées de contact

4,2

Bien

TrustScore 4 sur 5

4 k avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 58 % de ses avis négatifs

Répond généralement dans un délai d'un mois

Comment cette entreprise utilise Trustpilot

Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.

4,2

Tous les avis

(3 674)

122 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Easy to order

Easy to order, quick delivery, quality items for budget prices.

19 juin 2026
Logo de You Know Who's

Réponse de You Know Who's

Thank you for your wonderful feedback and 5-star rating. We're so glad you're happy with your order and appreciate you choosing to shop with us.

Noté 1 sur 5 étoiles

Wouldn't use again

Prices looked good and I needed a few bits in a hurry so I placed my order on the Thursday, paid an extra £6.99 for next day delivery to my workplace, parcel never showed up, I then get an email saying it will be delivered on Saturday between 12.30 and 14.30 so I drove the 14 miles to work to wait for it, surprise surprise again it never showed up, when I emailed customer services explaining what had happened and that I wanted the next day delivery fee back I got kind of rude response basically telling me it was my fault and should've ordered it earlier as they have a cut off, they don't explain this anywhere when you order and they still allow you to select next day no matter what time, no offer of delivery refund either, I won't be using these guys again. With regards to the product ordered they all seem really big for size small also

29 juin 2026
Avis spontané
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Réponse de You Know Who's

Thank you for your feedback, and we’re sorry to hear about the frustration and inconvenience caused by your delivery experience.

We’d like to clarify that our Customer Service team responded politely and empathetically, and took care to explain how our next-day delivery cut-off times work. It was never our intention to be rude or suggest the issue was your fault. We also state at the point of selecting next-day delivery that orders must be placed before 12pm to qualify for next-day dispatch.

That said, we do understand how disappointing this situation would have been, especially given the extra effort you made to be available for delivery.

If you contact our Customer Service team, we would be happy to refund the difference between the next-day delivery charge and our standard delivery cost as a gesture of goodwill.

We also appreciate your comments regarding sizing, and will pass these on for review.

Noté 5 sur 5 étoiles

Quality goods at fantastic prices …

Quality goods at fantastic prices prompt delivery hassle free returns , definitely recommend 👌

19 juin 2026
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Réponse de You Know Who's

Thank you for your lovely review! We're delighted you had a positive experience with your online order. We hope to see you again soon.

Noté 5 sur 5 étoiles

Very fast delivery & great quality…

Very fast delivery & great quality items 👌 highly recommended ty 😊

19 juin 2026
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Réponse de You Know Who's

Thank you so much for your 5-star review! We're delighted to hear you had a great experience and really appreciate your support.

Noté 1 sur 5 étoiles

No contact phone number

Orders are usually ok, this time ive only received one item from my £55+ order. Where is the rest of the stuff? Paid for quick delivery for holidays, only one cheap item received. Absolutely fuming! What adds to it is there is no phone number to contact them (which is dodgy in itself) and the "contact us" page never gets a reply.

30 juin 2026
Avis spontané
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Réponse de You Know Who's

Thank you for your message, and we’re sorry to hear about your frustration with your order.

We can confirm that the remaining items from your order were delivered shortly after the first item, as part of a second parcel. In some cases, orders may be split into multiple shipments due to stock availability, so items can arrive separately.

We also want to apologise for any delay in our response. We are currently experiencing a particularly busy period, which has affected our usual quick response times. We completely understand how concerning this can be when waiting for an order and appreciate your patience.

If you still have any concerns about your order, please don’t hesitate to get in touch and we’ll be happy to help further.

Noté 5 sur 5 étoiles

Easy to order online..good…

Easy to order online..good prices...absolutely love this online shop.
Had a small issue was resolved the next day..cannot fault them

24 juin 2026
Avis spontané
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Réponse de You Know Who's

Thank you for taking the time to leave us a 5-star review. We're so pleased you're happy with your order and hope to see you again soon!

Noté 5 sur 5 étoiles

Great service

Great service, order arrived in 2 days quality was very good all ex george at asda

24 juin 2026
Avis spontané
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Réponse de You Know Who's

Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!

Noté 1 sur 5 étoiles

I purchased tops and trousers in size L…

I purchased tops and trousers in size L and extra L and I am size 12-14 and all were too small I have tried to contact them twice through their returns portal and email and no response to return all items

17 juin 2026
Avis spontané
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Réponse de You Know Who's

Thank you for your feedback, and we’re sorry to hear the items did not fit as expected.

We would like to advise that we have been experiencing a technical issue with our returns portal, which may have affected your ability to submit a return request and receive a response.

If you would like to contact our Customer Service team with your name and order number, we will be happy to arrange a free returns label for you as quickly as possible.

We’re sorry for any inconvenience caused and appreciate your patience while we resolve this issue.

Noté 1 sur 5 étoiles

Not all as it seems, it can be too good to be true!!

Delivery service a joke payed for next day and it took 3 days to come!! I understand that sometimes it’s down to the courier but use a reliable company. Both parcels damaged, also wanted to review items I have brought, overall a somewhat acceptable items but some were just low in quality what I would expect from a back street, even lower cost retailers have standards but these were nothing of the sort, just unhappy I was unable to leave a review to warn others of the low cost material.

14 juin 2026
Avis spontané
Logo de You Know Who's

Réponse de You Know Who's

Thank you for your feedback, and we’re sorry to hear about your experience with both delivery and the items received.

We understand your frustration with the delay and damaged parcels, and we’re also sorry to hear you were disappointed with the product quality.

As a reminder, we do offer a free 14-day returns service for any unsuitable items. If you would like to contact our Customer Service team, we can also assist with any damaged parcels and arrange the appropriate resolution for you.

Your comments have been noted and will be shared with the relevant teams.

Noté 1 sur 5 étoiles

Compliance regarding online return policy

I am writing this review to express my concern regarding a notice currently displayed on your online product pages showing: "PLEASE NOTE THIS IS A SALE ITEM AND CANNOT BE RETURNED."
As an online retailer operating in the UK, this policy directly violates the Consumer Contracts Regulations (2013). Under UK law, consumers purchasing goods online have an unconditional statutory right to cancel an order and return an item within 14 days of delivery for a full refund, regardless of whether the item was purchased at full price or as a "sale item."

Your online store was recently investigated by the Martin Lewis and the MoneySavingExpert team (requested by myself) and I was advised that this misleading information was removed from your website however you still seem to be in breach of UK consumer protection laws.
Could you please clarify why this text is being displayed on your website, and confirm that this will be removed and your team honors the statutory 14-day online return window for all items purchased via your website, including sale items?

13 juin 2026
Avis spontané
Noté 3 sur 5 étoiles

Usually i would give five stars but…

Usually i would give five stars but very disappointed to learn they have removed free delivery and are not advertising this on their website!

11 juin 2026
Avis spontané
Logo de You Know Who's

Réponse de You Know Who's

Thank you for your feedback, and we’re sorry to hear you were disappointed.

Due to the current financial climate and increased operational costs, we have unfortunately had to make changes to our delivery options and are no longer able to offer free delivery. We do appreciate that this is a change for our customers and understand your frustration.

We are working to ensure all delivery information is clearly displayed at checkout so there is full transparency before an order is placed. We still aim to offer great items at low-cost prices and continue to focus on keeping our products as affordable as possible.

Thank you again for taking the time to share your feedback.

Noté 4 sur 5 étoiles

Very pleased with my order ….. Except

Would have given 5 ⭐ only I had a problem with delivery. Very pleased with the products and received a refund on my delivery very quickly. Will certainly use again only won’t bother paying for the next day delivery again.

4 juin 2026
Avis spontané
Noté 1 sur 5 étoiles

I purchased items on the 6th june 2026

I purchased items on the 6th june 2026, amount 27.99
Why are you taking two payment out for my purchase .
My bank account is saying
Paypal (KGB FASHION) £27.99
And also another payment
Paypal(KGB FASHION KG) £27.99
I would like someone to contact me please ,I have sent a message from the site as that all i can do , there is no phone number or email address. This is disgusting and you advertise this all on social media .
I am contacting my bank and paypal today .
Will never use the site again after this. Ripping people off. And no contact t details.

6 juin 2026
Avis spontané
Logo de You Know Who's

Réponse de You Know Who's

Hi there,

Thank you for your review.

The two payments on the PayPal account is a visual error on PayPal's end. 

I can confirm that only one of these charges will go through.

The pending charge will not leave your account and only one order will be processed / sent.

Hope this clears things up.

Noté 5 sur 5 étoiles

Excellent

Ordered some Silent Night pillows, fantastic price, arrived in 2 days and they are brilliant (and were a lot cheaper than elsewhere) - recommended.

31 mai 2026
Avis spontané
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Réponse de You Know Who's

Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!

Noté 1 sur 5 étoiles

I placed my first order with You know…

I placed my first order with You know who's and after 2 weeks of liasing with Evri my parcel was declared as lost. You know who's said I could have a replacement parcel or a refund. I opted for a replacement parcel which arrived pretty quickly. The item I wanted the most was missing from the parcel !!. I emailed them which each time I sent an email took 2 or 3 days to respond to. They said that all items had been picked and packed which seemed to make out that I was lying about the missing item. !!. They then emailed saying that the money for the missing item had been refunded when they still had some in stock ! I didn't want a refund. I wanted the item. The order I placed was mainly because I wanted them. What a joke. So frustrating

14 mai 2026
Avis spontané
Noté 5 sur 5 étoiles

Good value site

Good value site - easy to order and return items

20 mai 2026
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Réponse de You Know Who's

Thank you for your fantastic review! We're delighted your order met your expectations. We truly appreciate your custom and look forward to serving you again.

Noté 5 sur 5 étoiles

The cushions/pillows were fabulous

The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see that coming, but it wasn't excessive. Very happy with my shopping.

20 mai 2026
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Réponse de You Know Who's

Thank you for your fantastic review! We're delighted your order met your expectations. We truly appreciate your custom and look forward to serving you again.

Noté 5 sur 5 étoiles

I so happy ordering from company,,the…

I so happy ordering from company,,the delivery and packaging is very great, value for the money as described on the website will continue to place my order there thank you.

20 mai 2026
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Réponse de You Know Who's

Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!

Noté 5 sur 5 étoiles

Happy customer

Easy to use website. Jacket I ordered fitted perfectly and was an amazing price. Fast delivery and well packed. Really good website.

20 avril 2026
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Réponse de You Know Who's

Thank you for taking the time to leave us a 5-star review. We're thrilled you had a great shopping experience and hope you enjoy your purchase!

Noté 4 sur 5 étoiles

Good quality products and a good…

Good quality products and a good bargain too especially with having kids and in today's prices, its a little hit and miss on some things and sizes but I always keep an eye on the site. Also delivery is well timed too

27 mai 2026
Avis spontané

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