Recently bought three pairs of trousers which were exactly as described. This led to me placing a second order for one of the pairs in a different colour, whilst doing so I also ordered pillows, boot... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see... Voir plus
L'entreprise a répondu
Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... Voir plus
L'entreprise a répondu
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de You Know Who's
Écrit par l'entreprise
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Coordonnées de contact
Royaume-Uni
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4,2
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor quality
Very disappointed with the quality of the quilt covers I bought from this site, one has a very large fault right across it and the other has not been sewn properly
Won’t buy from them again!!
21 mai 2026
Avis spontané
Sent two items back as they dont fit…
Sent two items back as they dont fit and now im being charged 4.99 for what scam artists !!!!
6 mai 2026
Avis spontané
Great Prices!
Great prices on a wide variety of branded goods. Easy to navigate website, quick delivery and simple return procedure. What's not to like?
20 avril 2026
Réponse de You Know Who's
Thank you for your positive feedback :)
Great value, don’t miss out
This is the 3rd time I have ordered from them, great quality for a great price. Will be ordering a lot more. Deliveries are very quick.
20 avril 2026
Réponse de You Know Who's
Thanks for the 5 stars! Your support means a lot to us
Fantastic Marks and Spencer super king…
Fantastic Marks and Spencer super king bedding what a bargain. Will definitely be purchasing from you again.
27 avril 2026
Avis spontané
Réponse de You Know Who's
Thanks for the 5 stars! Your support means a lot to us
Quality of products are cheap and nasty…
Quality of products are cheap and nasty .
Received incorrect items
Will not use them again
30 avril 2026
Avis spontané
Réponse de You Know Who's
We’re really sorry to hear about your experience. This isn’t the standard we aim to provide. Receiving incorrect items and being disappointed with the quality is understandably frustrating. Please contact our customer service team so we can put this right for you as quickly as possible
I didn't receive my last order as this…
I didn't receive my last order as this company uses a courier that more often then not either lies about delivery or misplaces parcels. I ended up claiming my money back through PayPal as I gave up in the end.
I have decided not to re-order or buy from this company again for several reasons. The main one is the courier (I will NOT be paying extra for next day delivery or another courier). Next reason: there is not enough information on sizing so it is hit and miss if things fit. Also detail on brand, fabric etc as quality and fit can vary so much. In one store I can be a different size to another for example.
Like many others, I can't afford to pay someone money to then have to wait a long time for delivery of goods and then to wait for a refund when things don't fit or aren't the quality we hoped for. So I'll stick to shopping with companies I already know and trust, and have easier/quicker delivery and return options.
16 mars 2026
Avis spontané
Réponse de You Know Who's
We’re really sorry to hear about your experience. Not receiving your order and the issues with our courier are understandably frustrating. We also appreciate your feedback on sizing and product details, and we’re working to improve these areas.
Our customer service team is on hand to deal with these issues, and we hope you’ll consider giving us another chance in the future.
Terrible 
Well put an order in, never arrived and the customer service is terrible, ordered on 8th and now the it’s the 22nd and still waiting. Have sent emails and you are lucky if they reply to them , if they do reply it takes them 2-3 day each time. Would not recommend to anyone.
22 avril 2026
Avis spontané
Réponse de You Know Who's
We’re really sorry to hear about your experience and understand how frustrating this must be. We were actively working with the courier to locate and deliver your parcel; however, their responses and investigations can take up to 48 hours, which can unfortunately cause delays.
We can see your parcel was delivered on 22/04, and we sincerely apologise for the delay with DHL. Our customer service team always aims to respond within 24 hours; however, information provided by the courier can sometimes take longer to receive. Your feedback is important, and we hope you were satisfied with your items.
What a waste of money
What a waste of money! Got my daughter some “supposedly” M&S tights, pack of grey… great, £7 all in with postage…
She wore once for school and the elastic went… I thought maybe it was just one pair out of 3, oh no… wore a second pair and the same happened, had to throw all 3 in the bin… don’t waste your money guys they are either faulty or seconds as never had that kind of quality from marks and Spencer before.
18 mars 2026
Avis spontané
Réponse de You Know Who's
We’re very sorry to hear about your experience and appreciate you bringing this to our attention. This is not the quality we aim to provide, and we understand how disappointing this must have been.
Please could you contact our customer service team, who will be happy to arrange a full refund for you. We’ll also ensure this is looked into further with our supplier.
I recently bought 4 pillows
I recently bought 4 pillows, two of them were hotel quality. I have never felt pillows like this, absolutely brick had and full of small hard pieces of what I take to be bits of foam. They are absolute rubbish. I wish I had opened them sooner so I could have returned them but was waiting for room to be decorated. If I went onto a hotel and got pillows like this then I’d be asking for a refund. You need to check the quality of all items that you’re selling.
10 avril 2026
Avis spontané
Thrilled
I am so happy with the items I have bought from here. I can't believe the prices I paid for such fantastic clothes.
It almost seems to good to be true. Highly recommend.
8 avril 2026
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with your items and that you feel they offer such great value.
We truly appreciate your recommendation and hope to see you shopping with us again soon.
The prices are excellent
The prices are excellent, the variety is not always the same, it changes from day to day. Quality of goods is astounding. Quick delivery and kept informed of the progress of your order until you actually take delivery of it.
20 mars 2026
Réponse de You Know Who's
Thank you so much for your lovely feedback! We’re really pleased to hear you’re happy with your items and that you feel they offer such great value.
We truly appreciate your recommendation and hope to see you shopping with us again soon.
Prompt and efficient service.
20 mars 2026
Réponse de You Know Who's
Thank you for your kind feedback! We’re really pleased to hear you were happy with our prompt and efficient service. We appreciate your support and hope to serve you again soon.
Réponse de You Know Who's
Thank you for your kind feedback! We’re really pleased to hear you were happy with our prompt and efficient service. We appreciate your support and hope to serve you again soon.
Returned an item because my legs were…
Returned an item because my legs were to long no issues and refunded within a responsible amount of time
12 mars 2026
Avis spontané
Réponse de You Know Who's
Thanks for the 5 stars! Your support means a lot to us.
Delivery was good. Cutting labels inconsistent.
Delivery was good. Ordered some Lyle and Scott tops. Each label cut off and so scratches at the neck line. Also I ordered some Champion joggers which were fine. Thing I found strange that they actually state the brands on website and cut the labels on the Lyle and Scott clothes but not the Champion clothing. Won't bother again.
4 mars 2026
Avis spontané
Réponse de You Know Who's
Thank you for your feedback. We’re glad to hear your delivery was prompt and that the Champion joggers met your expectations.
Some brands require that the label is defected, while others allow it to remain intact, which may explain why the Lyle & Scott tops had their labels cut and the Champion items did not.
If you wish to return any items or need assistance, we offer a free returns service, and our customer service team can help via online@youknowwhos.co.uk
. We appreciate your comments and hope to improve your experience in the future
Réponse de You Know Who's
Thanks for the 5 stars! Your support means a lot to us
Réponse de You Know Who's
So happy to hear you loved your order! Thank you for sharing your experience
Great items at bargain prices
Communication great
Item actually arrived a day early
Well packaged and absolutely as described
Exceptional value for money
17 février 2026
Réponse de You Know Who's
We really appreciate your kind words! It’s great to hear you’re enjoying your purchase
Bought for the homeless still have not…
Bought for the homeless still have not been able to deliver therefore not opened parcel I am sure that as always they will be brilliant with excellent prices and quick delivery
17 février 2026
Réponse de You Know Who's
Thanks for the 5 stars! Your support means a lot to us
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.