Recently bought three pairs of trousers which were exactly as described. This led to me placing a second order for one of the pairs in a different colour, whilst doing so I also ordered pillows, boot... Voir plus
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Lisez les avis des autres
The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see... Voir plus
L'entreprise a répondu
Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... Voir plus
L'entreprise a répondu
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de You Know Who's
Écrit par l'entreprise
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Coordonnées de contact
Royaume-Uni
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4,2
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Love everything...
I have had a lot of things and have loved everything. Deliveries are great. All so well priced. Keep it up !!
17 février 2026
Réponse de You Know Who's
Thank you for your fantastic review! We’re so glad you’re happy with your order
Réponse de You Know Who's
Thrilled to hear you’re pleased with your purchase—thank you for the kind review
Easy website to navigate and…
Easy website to navigate and browse/order goods. Goods are of good quality at great prices. They arrive quickly. Easy process to return items.
17 février 2026
Réponse de You Know Who's
We appreciate your lovely review and are so glad you had a great experience
Very happy with my purchases
Very happy with my purchases, all good quality& very reasonable price. I recommend them. Quick service too. 😊
17 février 2026
Réponse de You Know Who's
We appreciate your lovely review and are so glad you had a great experience
Wrong colour garments sent
Wrong colour garments sent. I ordered black and received navy.
Ordered baby’s pyjamas for my granddaughter and there was a spelling mistake on them.
Returning is too complicated so won’t be returning but won’t be re-ordering again.
17 février 2026
Réponse de You Know Who's
Thank you for your feedback. We’re sorry for the confusion regarding your order. The jumper you received was navy, while the title mentioned “black thread,” which may have caused the mix-up.
Regarding any item you wish to return or if you’re unhappy with your purchase, we offer a free returns service. Our customer service team would be happy to assist and can be contacted at online@youknowwhos.co.uk.
We appreciate your comments and hope to improve your experience in the future
Réponse de You Know Who's
So glad everything was just right! Thanks for the 5-star rating
Really good clothing I've not been…
Really good clothing I've not been disappointed with anything
Even though some labels are cut out you can tell there from well known shops.
17 février 2026
Réponse de You Know Who's
Thanks so much for your lovely review! We’re delighted you’re happy with your order
Very good value for quality items
Very good value for quality items. Delivery time was reasonable.
2 février 2026
Fantastic 🤩 all round!
2 février 2026
The first time I used this company
This was the first time I have used this company. I ordered seven items and only kept one. They looked good on the website but I was very disappointed with the quality and fit. The only item I kept was a hoodie which I'm pleased with fit and the quality.
Unfortunately I won't be using them again.
2 février 2026
Réponse de You Know Who's
Thank you for your review.
We completely understand your disappointment and appreciate your honesty. While we’re glad you were happy with the hoodie, we’re sorry that the other items did not meet your expectations.
We appreciate you giving us a try and hope that, despite this experience, you might consider us again in the future.
Items good value but despatch dept bad!
The items represent good value, but the despatch department is terrible, took delivery of 2 orders recently - both wrong; one order had an item missing which is impossible to prove that you haven't received it. Its put me off future puchases. Sort this out please!!
13 février 2026
Avis spontané
Disappointing first shopping experience
Delivery charge expensive, for a poor service that took more than 7 days. 1 item out of stock, and the other item a different colour from description. Inferior quality goods. Wouldn't use again.
9 février 2026
Avis spontané
Réponse de You Know Who's
Thank you for your review.
We’re sorry your experience didn’t meet expectations. We apologise for the delayed delivery, out-of-stock item, and color discrepancy. Please reach out to us at online@youknowwhos.co.uk if you need any further assistance.
Do not shop from them
Absolutely disappointed. I ordered a jacket and have now been waiting 4 days for delivery. The situation became even more frustrating today when I received an email from Yodel confirming delivery between 19:00–21:00.
Not only did the parcel not arrive, but I then received a notification claiming that the driver attempted delivery and that no one was at home. This is simply not true. Both my wife and I were at home all day, and there was no knock, no doorbell, no card left—nothing.
Using Yodel, one of the most unreliable courier services in the UK, reflects very poorly on your brand. As a customer, I don’t care whose fault it is internally—the responsibility lies with the retailer to choose a dependable delivery partner.
Until this is resolved, I cannot recommend ordering from you. Reliable delivery is basic customer service, and this experience has been a complete let-down.
2 février 2026
Avis spontané
Réponse de You Know Who's
Thank you for your review.
We’re very sorry to hear about your experience and truly understand how frustrating this must have been. While Yodel generally has a strong delivery success rate, we know that, as with all couriers, things can occasionally go wrong.
We appreciate your feedback, and our customer service team is always on hand to help with any delivery, order, or feedback concerns. We also offer a DPD next-day service should you prefer not to use Yodel in the future.
Order YKW#601571 received -ordered two…
Order YKW#601571 received -ordered two men’s & one child’s jumper - one of the mens jumpers is missing from parcel and no dispatch note included in package. No refund, no contact to advise out of stock, no response to emails sent over a week ago.
Will not use again
14 janvier 2026
Avis spontané
Réponse de You Know Who's
Hi Laura,
Thank you for taking the time to leave a review. We’re sorry for the frustration caused and appreciate the opportunity to clarify what happened.
Your first email was sent outside of our office hours and was picked up on the next working day. At the time of picking your order, one men’s jumper was unfortunately unavailable. A refund has now been fully processed for this item, and a confirmation email has been sent. Depending on your payment provider, funds can take up to 5 working days to show.
When you contacted us again, also outside of office hours, the message was responded to on the next working day and the refund was re-confirmed immediately. We do apologise that this was not actioned as promptly as it should have been the first time.
We understand how disappointing this experience has been and we’re sorry for the inconvenience caused. Our customer service team are human, and while we always aim to get things right first time, we do appreciate your patience when issues are brought to our attention.
If you have any further queries, our team will be happy to help.
Very disappointed
I ordered 5 items. Amongst them was:
1 mans top missing from parcel
1 mans top had a cut label and torn packaging
1 umbrella broken spokes and torn
I have filled in a contact form but no reply
16 janvier 2026
Avis spontané
Réponse de You Know Who's
Hi,
Thank you for your review. We’re sorry to hear about your experience and would like to clarify a few points.
One men’s top was missing from your parcel due to a stock issue identified during picking. This item was refunded in full once confirmed.
Regarding the cut-label item, our business specialises in cut-label fashion, which is clearly advertised across our website and product listings. This is not a fault, but a characteristic of the products we sell.
In relation to the umbrella, our customer service team requested photos of the damage on two occasions so this could be investigated and resolved appropriately. Unfortunately, we did not receive a response or the requested images, which meant we were unable to progress this further.
We always aim to resolve issues as quickly as possible and are happy to assist once the required information is received. Our customer service team are available during working hours and will respond as soon as messages are picked up.
Kind regards,
You Know Who’s Customer Services
Saw a decent priced jumper and decided…
Saw a decent priced jumper and decided to get it. I also picked up a hat and gloves on the delivery as fairly cheap but no extra delivery fee. Only the hat and gloves were delivered as the jumper wasn't actually available. This was refunded but in essence I have ended up paying £5 delivery for a relatively cheap hat and gloves - so no saving at all.
16 janvier 2026
Avis spontané
Réponse de You Know Who's
Hi,
Thank you for your feedback and for placing an order with us.
We’re sorry for the disappointment caused when the jumper became unavailable after your order was placed. Your refund for the jumper was processed in full as soon as this was identified.
Delivery charges apply per order rather than per item, and as the remaining items were still dispatched, the original delivery fee remained in place. We appreciate that this may not have felt like good value once the jumper was refunded, and we understand why this would be frustrating.
We do genuinely appreciate you taking the time to share your experience, as feedback like this helps us review how we communicate stock availability and delivery charges more clearly.
Kind regards,
You Know Who’s Customer Services
First & last order
Rubbish. First order placed and they sent me a dispatch email and a tracking number and a cancellation email /refund all within hour and a half! Avoid, I will be.
15 janvier 2026
Avis spontané
Réponse de You Know Who's
Hi,
Thank you for your review. We’re sorry to hear you feel this way.
Your order was cancelled shortly after being placed as the item became unavailable during processing. The dispatch and tracking notifications were generated automatically by our system before the stock issue was identified, which is why you received multiple emails within a short time frame.
A full refund was issued promptly, and no payment was taken for an item that could not be supplied. We appreciate that receiving several emails at once can be confusing and apologise for any inconvenience caused.
Kind regards,
You Know Who’s Customer Services
Great company
Quality items,delivered on time and well packed.Great customer service.Happy customer
7 janvier 2026
Avis spontané
Réponse de You Know Who's
Hi,
Thank you so much for your lovely feedback. We’re really pleased to hear you were happy with the quality of the items, delivery, and our customer service.
We truly appreciate you taking the time to leave a review and hope to welcome you back again soon.
Kind regards,
You Know Who’s Customer Services
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