Recently bought three pairs of trousers which were exactly as described. This led to me placing a second order for one of the pairs in a different colour, whilst doing so I also ordered pillows, boot... Voir plus
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Lisez les avis des autres
The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see... Voir plus
L'entreprise a répondu
Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... Voir plus
L'entreprise a répondu
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de You Know Who's
Écrit par l'entreprise
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Coordonnées de contact
Royaume-Uni
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4,2
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai d'un mois
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Very impressed with this Company…quick…
Very impressed with this Company…quick delivery, great products and hassle free returns.
Would definitely recommend.
20 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely review! 🌟 We're thrilled to hear you were impressed with our quick delivery, great products, and easy returns process. Your recommendation means a lot to us — we really appreciate your support and hope to see you shop with us again soon!
Long wait on delivery and pj’s were…
Long wait on delivery and pj’s were primary which I could have bought in the store cheaper( p&p) bumped it up!! Never again
15 octobre 2025
Avis spontané
Réponse de You Know Who's
We’re sorry to hear you were disappointed with your order. Delivery times can sometimes vary depending on the courier and location, but we do our best to get all parcels out as quickly as possible. As for our products, we source from a range of trusted suppliers to offer great value and convenience by shopping online for less!. We truly appreciate your feedback and will use it to improve our service going forward.
No problems at all with this company
No problems at all with this company. It’s my go to online shop. Great value and delivery faultless.
20 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your kind words! 💛 We’re delighted to be your go-to online shop and that you’ve been happy with both our value and delivery service. Your continued support means the world to us!
Really professional service
Really professional service. Quick postage. Lovely items I bought two pairs of pyjamas nice material. Highly recommended seller. Thank you.
10 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your wonderful review! 💕 We're so pleased to hear you loved your pyjamas and that your order arrived quickly. Your recommendation truly means a lot — we hope to see you shop with us again soon!
Poor customer service
Poor customer service. I made a purchase on the 5 October and until now ( 19 October )have not received my order. I will never buy from you again.
5 octobre 2025
Avis spontané
Réponse de You Know Who's
We’re really sorry to hear about the delay with your order. That’s certainly not the experience we want for our customers. Please reach out to our customer care team, at Online@youknowwhos.co.uk with your order details so we can look into this urgently and make it right for you. We truly value your feedback and appreciate the chance to resolve this for you.
Very pleased with my order
Very pleased with my order, good quality pjs , happy with what I paid, arrived in a reasonable time, when checking on delivery of orders on the account it is very basic and you cannot seem to track your order, but it did all come and was fine…
3 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely review! 💛 We’re delighted to hear you’re happy with your pyjamas and found them good quality and great value. We really appreciate your feedback about order tracking — we’re always looking for ways to improve our website, and this is very helpful. So glad your order arrived safely and that you’re pleased overall!
Good quality lounge set
Recently ordered a lounge set. Arrived in good time and I was happy with the fit and the quality. They are like thick, warm pyjamas. I’m sure they will be very welcome in the middle of winter.
4 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely review! ❄️ We’re so pleased to hear you’re happy with your lounge set — it sounds like the perfect cosy choice for winter! We really appreciate your support and hope you enjoy wearing it for many comfy days ahead. 💕
I'm always disappointed
I'm always disappointed, because they don't take off the website what's been sold out, so your going from page to page looking at sold out clothes. But I did manage to get PJ's, shorts set. For £5.00 bargains, I ordered 2 sets, from Primark & I should have paid £13.00 a set.
18 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you for your honest feedback! We completely understand how frustrating it can be to browse sold-out items, and we’re pleased to let you know this issue has now been resolved — our website now updates stock in real time. 💻 We’re glad you still managed to grab those PJ sets at such a great price, and we really appreciate your patience and support. 💕
Really good experience apart from…
Really good experience apart from delivery. Yodel are rubbish. Gave a pickup point that isn't available. Their app doesn't work. I would've given 5 stars but Yodel as 'You know who's' chosen delivery service ruined it. Clothes are great, prices fantastic. Well packaged. Just wish there was another delivery option.
18 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your kind words about our products and prices — we’re really happy to hear you loved your order! 💛 We completely understand your frustration with the delivery experience and are sorry Yodel let you down on this occasion. We’re actively reviewing our courier options to ensure smoother deliveries in the future. Your feedback is truly appreciated and helps us improve!
I love that I get regular emails…
I love that I get regular emails pointing out fabulous bargains! This is a great company where everything I’ve bought has been great quality, at a fabulous price and delivery is also good.
30 septembre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your wonderful review! 💕 We’re so happy to hear you love our bargain alerts and that everything you’ve ordered has been great quality and value. It means a lot to know you enjoy shopping with us — we truly appreciate your support! 🌟
Nic place to shop
Staff are always helpful and pleasant. Great prices for quality goods.
1 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely review! 💛 We’re thrilled to hear our team has been helpful and pleasant — we’ll be sure to pass on your kind words. We’re also so glad you’re happy with the quality and prices of our products. Your support means a lot to us! 🌟
Christmas smart style
Xmas table clothes nice material look good for Xmas rein deers good solid wood nice I put black gems for eyes to make them catch lights just I wanted have two that have choclate for nose so these match perfect will look great at xmas
16 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely review! 🎄 We’re delighted to hear you’re happy with your Christmas tablecloths and wooden reindeer — your idea of adding black gems for eyes sounds so creative! ✨ We’re sure they’ll look amazing all together for the festive season. Thank you for sharing and for shopping with us! 💕
I am very disappointed with my recent…
I am very disappointed with my recent order. I ordered a jacket in size 16 but received a size 18 instead. I have sent several emails requesting a return label and asking how to return the jacket for a refund, but I have not received any response.
It’s very frustrating not to have any contact or support from your company after multiple attempts. I would appreciate it if someone could urgently get in touch with me to arrange the return and refund for the jacket I paid for.
Based on this experience, I would not recommend purchasing from your company until customer service improves.
10 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you for getting in touch, and I'm really sorry to hear you feel that you haven’t received a response — I completely understand your frustration.
I’d like to reassure you that we have responded to each of your emails, but it seems our replies may be failing to deliver to your inbox. It’s possible they may have gone to your spam or junk folder, so we’d kindly ask you to check there just in case.
Regarding your return request for this order, we’re here to help and will ensure this is sorted for you. Please contact us from a different email address so we can send the relevant information over if, you haven't already received this. We await your message.
Great prices quality customer service
Great prices quality customer service. Unfortunately the item I bought had to be returned but it was lovely item just took big on me and unfortunately don't have it in my size. Would definitely use again though
16 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your kind review! 💛 We’re so pleased to hear you were happy with the quality and service, even though the item didn’t quite fit this time. We really appreciate your understanding and are delighted you’d shop with us again — hopefully we’ll have your perfect size next time! 🌟
Excellent prices.Delivery took a long…
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear wool so avoid buying jumpers because I don't know. What they contain.
10 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your honest feedback and kind words! 💛 We’re glad to hear you were happy with your refund experience and that you’d shop with us again. We completely understand how important fabric details are — thank you for highlighting this. We’re currently working on improving our product descriptions to include full garment composition, so your feedback is very much appreciated. 🌟
Very pleased!!
Absolutely loved the items that I ordered. The quality is fantastic and the value was incredible. I'm really happy with my purchase and would definitely order from this company again.
15 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your amazing review! 💕 We’re thrilled to hear you loved your items and found both the quality and value fantastic. It means so much to know you’d order from us again — we truly appreciate your support! 🌟
Excellent quality and value for money
My order was delivered promptly and in excellent condition. One of the items in my order was out of stock so was a little disappointed as this wasn't mentioned when I ordered it. This is the reason I give 4 stars instead of 5 as the 2 items I received were great quality and great value for money. I paid twice as much for a pair of the same white trousers last year which were exactly the same quality.
9 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely and detailed review! 💛 We’re delighted to hear you were happy with the quality and value of your items, and that your order arrived promptly. We’re really sorry one of the items was out of stock — we completely understand your disappointment and are working to make sure stock updates show more clearly during checkout. Your feedback is really appreciated and helps us keep improving. 🌟
No problems from start to finish
No problems from start to finish, ordered 9 pairs of pjs and they are exactly what I wanted and more than half the price, would definitely buy again.
3 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your fantastic review! 💕 We’re thrilled to hear your order went smoothly from start to finish and that you’re so happy with your pyjamas — what a great find! We really appreciate your support and can’t wait to see you shop with us again. 🌟
Placed an order specifically for a…
Placed an order specifically for a jacket and ordered more than I needed. Latest update email this morning saying I had a partial refund for the one item I desperately needed. Order being delivered tomorrow. Absolutely shocking and no direct contact number to cancel the order. Will stick to a shop in future.
I rang a store 15 miles away and managed to get the item. Sadly I had to go collect but at least I have it. Use your local stores if you can the staff in Llandudno and Rhyl have been amazing thank you Debbie and Helen and your staff.
14 octobre 2025
Avis spontané
Réponse de You Know Who's
We’re really sorry to hear about your experience and completely understand how frustrating it must have been to miss out on the jacket you needed. 💛 Unfortunately, stock levels can occasionally change before orders are processed, which led to your partial refund. We’re glad to hear, however, that you were able to collect the jacket from one of our stores — that’s wonderful to know! Thank you for your feedback and for mentioning our lovely teams in Llandudno and Rhyl — we’ll be sure to pass along your kind words. 🌟
Bought a cardigan on sale for six…
Bought a cardigan on sale for six pounds. Unfortunately the postage is too expensive as it nearly doubled price of cardigan. Won’t do that again
8 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you for your feedback — we really appreciate you taking the time to share it. 💛 We’re glad you were happy with your cardigan, though we completely understand your concern about postage costs. We do our best to keep delivery charges as low as possible while ensuring safe and reliable shipping, and we’ll certainly take your comments on board as we review our pricing. 🌟
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