Recently bought three pairs of trousers which were exactly as described. This led to me placing a second order for one of the pairs in a different colour, whilst doing so I also ordered pillows, boot... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
The cushions/pillows were fabulous, great price for quality items. The waistcoat fitted well. Any issues are always dealt with efficiently. Bit of a shock to suddenly have to pay postage, did not see... Voir plus
L'entreprise a répondu
Happy with first order , however can’t review second order as have not received yet . The reason for delay is warehouse move , but after my order which I was informed would be delayed , I was sent... Voir plus
L'entreprise a répondu
Excellent prices.Delivery took a long time. Some items returned, refund given very quickly. Will buy from here again but could I suggest that the composition of the garments are given. I cannot wear... Voir plus
L'entreprise a répondu
À propos de l'entreprise
À propos de You Know Who's
Écrit par l'entreprise
High street brands for less.
You Know Who`s offers branded products, such as clothes and homeware, for discounted prices. Clothes ranges from ladieswear, menswear, kids clothes, school wear and so on.
Products are available both online and in a physical You Know Who`s shops across United Kingdom.
Coordonnées de contact
Royaume-Uni
- online@youknowwhos.co.uk
- youknowwhos.co.uk
4,2
Bien
4 k avis
Demande des avis aux clients
Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.
A répondu à 58 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Poor service
I'm really upset and disappointed with the company,they used Yodel to deliver and my parcel has been delivered to somewhere random, still no response from you know who or a refund. Unacceptable customer service.
9 octobre 2025
Avis spontané
Réponse de You Know Who's
We’re very sorry to hear about your delivery experience. 💛 Unfortunately, Yodel delivered your parcel to the wrong address, and as soon as we were made aware, our team raised a claim with them to investigate. Once this was confirmed, we issued you a full refund to resolve the matter. We completely understand how disappointing this situation was and truly appreciate your patience while we worked to put things right. 🌟
Everything I’ve bought on this site has…
Everything I’ve bought on this site has been amazing
5 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your wonderful review! 💕 We’re absolutely delighted to hear you’ve loved everything you’ve bought from us — your support and kind words mean the world to our team! 🌟
Returned money
I never received my dress ,however an email sent to me, stated that they would return my money, asap . This was done efficiently, however I'm unsure why no dress received .
25 septembre 2025
Avis spontané
Réponse de You Know Who's
We’re really sorry your dress didn’t arrive as expected. 💛 Unfortunately, there was an issue with delivery, but we’re glad we were able to issue your refund quickly and efficiently. We completely understand your disappointment and truly appreciate your understanding — thank you for giving us the opportunity to make things right. 🌟
Easy to order emails sent on updates…
Easy to order emails sent on updates for delivery.
Goods very good have ordered few times now and will continue.
25 septembre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely review! 💕 We’re delighted to hear you find ordering easy and appreciate the delivery updates. It’s wonderful to know you’ve shopped with us a few times and plan to continue — your support means so much to us! 🌟
First experience, won't be my last.
I purchased a black jacket. It is a River lsland jacket priced at £49, l paid £10. Its a perfect addition to any outfit.
It was easy to navigate the YKW website, both ordering and delivery was a reliably good experience.
Delighted with my purchase.
8 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your wonderful review! 💕 We’re delighted to hear you’re so pleased with your jacket — what a fantastic bargain! It’s great to know you found our website easy to use and delivery smooth. We really appreciate your kind words and support. 🌟
I want to give a shout out for You Know…
I want to give a shout out for You Know Who's
It's a great site, has many excellent items at huge discounts and my orders always come quickly.
I use them often and shall continue to do so
11 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely shout-out! 🌟 We’re thrilled to hear you enjoy shopping with us and that your orders always arrive quickly. Your continued support means a lot — we can’t wait to bring you more amazing bargains soon! 💖
I have ordered several times from the…
I have ordered several times from the website and have always been happy with both the ease of ordering and my items arriving. The items I’ve bought have been good quality and I’ll be ordering again.
7 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely feedback! 💕 We’re so pleased to hear that you’ve had great experiences with both our service and products. It means a lot to know you’re a happy returning customer — we can’t wait to see you shop with us again soon! 🌟
Missing item
Missing Item.
I purchased a 2 for £x deal and only one was received. Eventually customer service sent me a refund for the missing item but I would rather have received the item. I have just received a sales email advertising the same 2 for £x deal so they clearly gave stock. Disappointed with my first experience…..
9 octobre 2025
Avis spontané
Réponse de You Know Who's
We’re really sorry for the disappointment with your first order. Unfortunately, at the time of dispatch, the second item had gone out of stock — which is why a refund was issued straight away. We completely understand that you’d have preferred to receive the item, and we’re sorry for the frustration caused. Our stock levels have since been updated, which is why the deal is now available again. We do hope you’ll give us another try soon so we can make your next experience a great one. 💛
This was my first order
This was my first order , didn’t take long to come,it came as advertised very good.
30 septembre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely feedback! 🌟 We’re delighted to hear your first order arrived quickly and was just as described. We really appreciate you giving us a try and hope to see you shop with us again soon! 💛
First time using this company
First time using this company. Good service and product perfect.
7 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you for your kind words! 💛 We’re so pleased to hear your first experience with us was a good one and that you loved your item. We hope it’s the first of many happy orders with us! 🌟
Really happy with the coat I ordered
Really happy with the coat I ordered
Good quality and price
Unfortunately it was to big so had to send back
I have ordered things from here before
And must say delivery is quick and never any problem getting a refund
Refund on took a few days
So can highly recommend this company
2 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely review! 💕 We’re so happy to hear you were pleased with your coat and that you’ve had great experiences with our quick delivery and smooth refunds. We really appreciate your recommendation and continued support! 🌟
I'm on my 4th order
I'm on my 4th order, on my 1st order I had something wrong, this was dealt with very quickly, I received a return label, sent the item back & was refunded swiftly. I will continue to use this company when I see something I would like to purchase. Delivery has never been a problem.
7 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your wonderful review! 💛 We’re delighted to hear that our team was able to resolve your first issue quickly and that you’ve continued to shop with us since. It’s great to know delivery and refunds have been smooth — your loyalty means a lot to us! 🌟
Order was missing an item and an item…
Order was missing an item and an item that was not in good condition. I have messaged them and they have only got back to me regarding the item not in great condition, to which I sent a picture. Have not heard back from them about the missing item nor a reply from the picture I sent them.
3 octobre 2025
Avis spontané
Réponse de You Know Who's
We’re really sorry to hear about your experience and the delay in getting this fully resolved. 💛 Our customer service team has since been in touch to sort out both the missing and damaged items, and your refund has been processed. We truly appreciate your patience and understanding while we put this right.
Unhappy customer
Took over 6 days to receive and had difficulty getting in touch with customer service.
Excuse was they have just moved ! Still waiting for a refund? Wasn’t informed that an item would be missing until I opened the package which eventually arrived after complaining to both them and YODEL! There was a scrappy bit of paper which looked like it had been torn from a sheet of paper. Not professional at all. Disappointed to say the least. The products were ok, apart from the missing one.
7 octobre 2025
Avis spontané
Réponse de You Know Who's
Response:
We’re very sorry to hear about your disappointing experience. 💛 You’re absolutely right — the warehouse move did cause some unexpected delays, and we completely understand how frustrating that must have been. Our team has since issued your refund for the missing item, and we’ve now improved both our packaging process and communication to ensure this doesn’t happen again. Thank you for your patience and feedback — it really helps us do better.
I ordered Saint and Sinner Navy Quilted…
I ordered Saint and Sinner Navy Quilted Coat and there was a mix up with what got delivered, there was a delay in response BUT they have sorted it and sent the right item out straight away and I received it the next day, they also arranged for a courier to pick up the item that was mixed up, I will definitely be shopping with them again.
2 octobre 2025
Avis spontané
Réponse de You Know Who's
We’re so sorry for the mix-up with your order and the delay in getting it sorted. 💛 Our recent warehouse move caused some unexpected delays in responses, but we’re glad to confirm this has now been fully resolved. We truly appreciate your patience and understanding — thank you for bearing with us while we got everything back on track.
Highstreet brand half the cost!
The pj's i bought were exactly where I thought they were from!!!!! Im so happy I've saved £30 !
7 octobre 2025
Avis spontané
Réponse de You Know Who's
That’s amazing to hear! 💕 We’re so glad you’re happy with your pyjamas and the great savings you made — it’s always a win finding the same quality for so much less! Thanks for sharing your excitement with us. 🌟
Lovely jumpers
Received my first jumper and liked it very much I ordered a second one. They wash and dry so easily and no ironing required. Delivery normally good.
6 octobre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely review! 💛 We’re thrilled to hear you loved your jumper so much that you ordered another — and that it’s easy to care for too! We really appreciate your kind words about our delivery and hope you continue to enjoy your purchases. 🌟
You get what you pay for
I ordered a large bundle of tshirts to put transfers on for my side hussle, wasn't expecting great things for £3 each but was surprised at the quality when they arrived.
Happy with my purchase.
23 septembre 2025
Avis spontané
Réponse de You Know Who's
Thank you so much for your lovely review! 💕 We’re so pleased to hear you were pleasantly surprised by the quality of the T-shirts — they sound perfect for your side hustle! We really appreciate your support and hope to see you shop with us again soon. 🌟
Avoid ordering
Ordered at the start of September. My parcel didn’t track for over two weeks. At first they responded to my messages and told me to just keep waiting. Eventually they stopped responding and just didn’t even reply to me. I then had to chase a refund through my bank for the missing parcel.
It never arrived - I got an empty bag on my doorstep!! You stopped replying to any emails. Thank god my bank saw sense.
5 octobre 2025
Avis spontané
Réponse de You Know Who's
We’re very sorry to hear you were disappointed with your delivery experience. Our team did stay in touch throughout the delay and shared updates directly from Yodel, who unfortunately faced an unexpected hold-up at their depot at that time. We’re glad to see your parcel was safely delivered on the 2nd of October, and we truly appreciate your patience during the delay. Your feedback is important to us, and we’ll continue working with our couriers to prevent similar issues in the future.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.