Young Writers Avis 

Lily was very helpful and very kind, despite me asking all the silly questions. Thank you for helping out Lily, appreciate you!

Very accomodating, top rate correspondence and all round a positive experience. Thank you v much.

I had a need to contact YoungWriters in regards having selected the wrong delivery option.

Lily responded really quickly with guidance on how to upgrade, and couldn’t have been nicer or more friendly.

The whole experience of ordering and paying for items was buttery smooth, as was my experience with the team.

Thank you!

The staff are very kind and courteous. Managed to speak with them about a query that I needed to be resolved and they were able to do so right there and then on the phone call. Thank you Gemma.

Aaliyah was so extremely helpful with the issues I was facing. It was definitely the most positive experience I have ever received from a form of 'customer service'! If I were to have any more inquiries with Young Writers, I would return to my emails with Aaliyah so that great support would definitely be provided. Thank you so much Aaliyah!

Absolutely fabulous customer service

Lily was super helpful, thank you

I am very happy with the support I received from Young Writers. I missed the permission deadline for my daughter’s work, but the team responded very quickly, professionally, and kindly, and reassured me that her work will still be published. Thank you Gemma!
I also think the whole idea behind Young Writers is wonderful — it encourages young people to be creative, express themselves, and feel proud of their work and achievements. My daughter is absolutely delighted, and so am I. Thank you for such a positive experience!

My issue was dealt with swiftly. Aaliyah was very helpful, professional and friendly.

Lily dealt with my query promptly and professionally.

Aaliyah was so helpful- swift and professional.

Young Writers gives our GCSE retake students the opportunity to have their voices heard, to build their confidence in writing, and to raise their self esteem. The variety of themes that Young Writers share means there's something for everyone and students can interpret the given themes in ways that are personal to them. The Young Writers team are very approachable, friendly, and quick to respond. I would recommend Young Writers to all educational providers!

Lily was helpful resolving my query.

The school had mixed my son’s work up but Aaliyah was amazing and rectified everything, the service was amazing.

Aaliyah was really helpful and professional throughout. She responded quickly and made everything easy to understand. Great service!

We received a letter stating that our child’s drawing had been selected for inclusion in a competition, with the opportunity to be featured in a published book. The letter encouraged us to go online and provide “permission,” however it did not clearly explain that this process involved a payment.

We found the wording misleading and felt the approach was quite aggressive from a marketing perspective, particularly as it appears to target parents. Greater transparency upfront would make a significant difference.

After proceeding, the overall experience on the website was disappointing. We encountered technical issues, including the image not loading properly during submission. In addition, once the initial payment (referred to as “permission”) was completed, we were prompted again for further payments, which added to the frustration.

Overall, the process felt unclear and poorly executed, both in communication and user experience.

Aaliyah was great and solved my problem very quickly!

The children loved taking part in this opportunity and look forward to seeing their work published. We really enjoyed this experience and special thanks goes to Aaliyah at Young Writers for supporting both a parent and school in resolving and author issue promptly and sensitively! Many thanks for all of your help - excellent customer service...

Archie was extremely helpful today and sorted my issue immediately. He is definitely an asset to your company!

From the moment I contacted Young Writers, Aaliyah was extremely helpful and efficient in replying to all my emails. Ensuring I had the correct information I needed, in order to purchase my daughter’s book. Will definitely use YoungWriters again, if needed. A++ for customer services. Thank you Aaliyah.