YSL Beauty Avis 

I would give zero stars if I could !!! I’ve ordered twice now and had the worst experiences on both occasions, I would avoid this place like the plague !!! Be warned.
First time I ordered my items were damaged, second time round items were missing. And they said I could only get a refund by returning everything I ordered even the missing items, which makes no sense, I’m not a magician. I have been in touch with customer services a few times since and have got no reply, I returned all the items sent to me and have recieved no refund, so am £200 out of pocket !!!!!
I hope this helps anyone thinking of purchasing from here !!!

Absolutely terrible service from them. I see I'm not the only one suffering with their issues with Evri! Evri told me the package is "lost" but then YSL insist on my waiting 14 days - without even sending it out again, only a refund! Only offer of compensation was a 15 percent coupon for my next order - what, so it can just happen again? Avoid like the plague.

I was after a new perfume, and after sampling red over black at duty free I decided that was the one.

Amazingly, the best deal I found was directly with YSL with a 35% discount code & lots of free minis/samples on top.

The package arrived within 5 days, well packaged & I have zero complaints.

I have never received the parcel.
Wait 14 days to ask for refund per advice of customer service staff of YSL. I received an email from YSL beauty - asking for my prove of ID / contact the delivery company to investigate why the parcel havent arrive with their response. Also I have to write a sworn statement and sign too.
OMG, I have to do their work to check why Evri havent deliver and my innocent that I dont trick YSL Beaty.
Would never shop again with YSL beaty again if the policy still like this! You shop with expectation to receive the item, not to be treated like this.

Awful experience with order,arrived late,dirty,wet,customer care promised to resolved it,however did not do nothing.Each time send or tell different things, however it is just waist my time. Don't accept bad reviews on their site. Will not buy from them nothing after it. Liars

After ordering I was concerned as they wouldn’t dispatch my order for few days, and I haven’t received order confirmation from them. I even came here to read reviews fearing that my order won’t turn up or there will be issues or delays. Well… I was wrong. My order came in 5 days after I placed it, all complementary gifts were there, order nicely and safely packed. The value was wonderful too! I managed to get 150ml libre plus whole bundle of gifts for £124. Absolutely love it! Definitely will be buying again and only directly from ysl!

Don’t order from this site. No response from customer service. Emailed twice and nothing. Been a week and package not even been dispatched yet. Feel like I’ve been scammed. :( I’ll be contacting PayPal for advice.

Bloody scam , because of free gift I purchased but never received and they send only the box and inside all missing and they mention out of stock, scammer

Very poor customer service
Packaging not great compared to other luxury brands such as Dior
Misleading advertising as some of the freebies are not included, and when you ask them about it they go with the “not in stock” when it it has been in stock on the website for weeks now
Slow delivery
I’ve bought twice now from YSl beauty directly and I am considering to stop doing it. You get freebies (not all promised) but the items are more expensive than boots/lookfanstastic so it evens out in the end
On the other hand - great products and freebies are decent too

I ordered due to the black Friday discount. They sent out the parcel but courier didn't deliver it and suddenly returned to YSL Beauty. I kept contacting the relevant departments but no response. It's over 10days but I didn't get my money back. Everyone please avoid to purchase from this website.

Placed order on 20/11/24, arrived late so missed the intended recipients birthday. No longer needed but YSL do not reply to emails or calls

No engraving carried out, no notification given on the unavailability of this, customer service representative was rude and unhelpful.

Really disappointed with the YSL All Hours foundation. States ‘all day long west’ but after just a few hours has started to pill and look cakey. Have tried with various moisturisers underneath and with/ without a primer - no difference. For £39 was not impressed with the results

Just received my perfume, lip gloss and eyeliner. I had parcels from Shein in a nicer packaging than this one. It makes everything look so cheap...

New Member discount is a scam
The support is horrible.

While applied their promoted new members promo code, website showed the discount amount.
But when I proceeded to payment my whole cart was removed. Again I added the item but this time it was showing promo code expired.

Tried to complain via website but it didn't let me submit my msg. Pathetic.

Called support but they were twisting the information like if a product doesn't have sale you would not get the discount.

Seriously!!!

I'll wait till today EOD, tomorrow I will complain to DED about their scams.

I ordered the 6th Place St Sulpice fragrance (£305 worth of fragrance) and they ship it using Evri! Evri have lost two of my parcels in the past, and when I ordered from Armani Beauty previously (also ran/owned by L'Oreal) my package turned up with the box ripped and no fragrance inside.

Evri have had my parcel since Tuesday and I am still waiting for it! The tracking is all over the shop, and I have them looking into it for me.

I thought I'd contact YSL but they do not care one bit. They just told me to wait two weeks and then they'll be able to investigate. Why? Why should an item take over two weeks to reach me? They can see the tracking and that Evri have had it for six days. You'd think they'd be proactive and try and get it sorted for me, but no, too lazy and happy to keep me waiting.

This is the last time I order from a L'Oreal owned company. Using Evri is just embarrassing.

My heart sank when I saw they use Evri. Products worth hundreds of pounds and they use Evri? Come on, amateurish.

Having seen a lot of negative reviews after spending over £150 I was a little concerned, however everything arrived quickly, it was well packaged and all of my freebies were included. I can’t speak for the customer service issues that others have had as I didn’t need to contact anybody!

I placed an order on 2nd May, which never arrived. I was told I had to wait 14 calendar days for the order to arrive. I did and it didn’t arrive. I emailed again and was told they couldn’t send out another item, but would refund me. For the refund, I had to wait another 15 working days. I contacted them again on 12th June, stating I hadn’t received my refund, and I was ignored. I emailed again on 20th June and, nothing. Emailed again today and radio silence. I am now having to instigate a cashback with my bank. Outrageous customer service. I am now £32 out of pocket, with nothing to show for it. Will never use again!