YSL Beauty Avis 

Probably the worst customer service I’ve ever encountered. Total lack of comprehension of UK Consume Law. False advertising in relation to product and repetitive inaccurate and poorly drafted emails from the customer service.

I've received an email "Our most generous gift awaits…" and decided to place an offer. Bought £174 in products, to not receive the so called gift (a pouch with 5 miniatures, worth £62). I'm calling YSL support and I have no updates, since the issue was escalated to another department. I'm quite frustrated and considering not to buy on the website again.

The products are good, but its better placing an offer elsewhere where the customer feels valued indeed.

This offer is a scam.

Terrible experience, they neither send my product nor refund my money, I was literally scammed

This company has such a reputation for it's products but clearly doesn't recognise the term 'customer service' They market a fine Eau de Parfum 'Opium' a particular favourite of my wife for many years. Recently, as she neared the end of a bottle she noticed that there was a small quantity of perfume left at the bottom of the bottle which could not be reached by the internal pipe/spray. There is no means of reaching this quantity which, considering the cost of the product [£110 per 50ml]] must make them a tidy little bonus on their world-wide sales. I have written to them twice. Had one reply asking me to send a photograph [which I had done originally] and the receipt - from over 2 years ago. I wrote a second time and they are now ignoring me and failing to respond. This is a disappointing situation and I would advise any other customers to take up the matter with them and change to another superior product as I have done purchasing Chanel instead. Get a grip YSL your clients deserve better than this.

UPDATE!!! YSL a company so arrogant they think they can sell an advent calendar full of RUBBISH and totally ignore all messages and reviews THEIR DISRESPECT IS UNBELIEVABLE BUY ELSEWHERE LOOKFANTASTIC have a great one with superb customer service unlike YSL. Advent calendar should be called rip off calendar.
This was bought for my partner but her son and must say it’s the biggest bag of cheap giveaway samples you have ever seen. Multiple lines that look identical nothing special in fact just pure rubbish, and what will they do….. jack s**t. UPDATE
A company so far up their own backside they think they don’t have to respond to criticism!!!!! Nice to know what ar**s they are, just MONEY GRABBERS

I feel compelled to write a review, due to the negatively others have posted. I used this site for the first time, placed my orders, then after this, checked out Trust pilot. I was extremely worried that I'd spent a quite a lot of money, and the reviews were so bad. Needless to say, I had nothing to worry about. My items arrived, as promised within a few days, along with the free items which were a perk to placing my order. I have no hesitation in recommending YSL Beauty.

Great experience with this company. Ordered a fragrance, very good price , arrived in two days. Excellent…..I see poor reviews posted and they are the opposite to my experience.

Incredibly terrible experience. The parcel I ordered never arrived at home and apparently was left in a supermarket far away where I couldn't collect. The woman on the phone, called Nisrine, was really unhelpful and didn't offer any solution.
She in fact asked me to call the courier DPD to sort it out. I called again and the same woman replied, and told me to call back after 14 days for the refund. That's why they are a luxury company.
Because they are Thiefs. Third World Quality Customer Service

After spending thousands of $ on their online boutique, I had the audacity to complain about not receiving the gift with purchase they promised. I got in touch with customer service and they said they cannot send the gift separately, but they offered to refund me $20, which I accepted. They never did that! Instead, I got an email with a 10$ off for my next purchase. Guess what, that ''next purchase'' will never happen. Horrible customer service, don't buy from them!

Having spent well over enough to get a free gift, I contacted customer service as this was not showing in my order confirmation. They assured me it was included and due to be dispatched soon. The order turned up with no free gift. I've since emailed and they told me they would get back to me shortly, which they never did and are now ignoring me emails. Not a true 'luxury' brand and I will not order from again.

I placed an order on Feb 6th and was supposed to have a free Grind tin with my Black Opium purchase. I never received the email so contacted customer service.

I got a reply asking to check my spam then NOTHING until today, March 14th where they told me that the gift is out of stock and there's nothing they can do!

You can currently find the SAME OFFER on the website, it's so cheeky to let it online!

The customer support is useless, take a MONTH to reply, wouldn't recommend purchasing from them!

Purchased a mascara from YSL and was warned by the beautician that many people return them because they dry up quickly and I need to be extra careful. I have made sure the lid is secure, I do not pump the mascara and yet my mascara has dried up! I’m very disappointed especially as I would consider the company a luxury brand. I would return and fight my case in a shop however I have no receipt.

I ordered some perfume for a birthday gift 19th Nov and I am still waiting I have checked DPD tracking ref and they haven’t even received a parcel I feel scammed I have sent several emails to YSL Beauty and just receive were looking into it… I am asking for money back DO NOT USE this website I now believe it is NOT LEGIT….

Opted to have a birthdau gift delivered to a dpd pick up point, never arrived there then it was a constant uphill battle to get a refund. Absolutely disastrous customer service. Took 2 months to get a refund.

Recently reviewed Dior lipsticks as well, and going to say the same here.

They do make you feel powerful, beautiful, confident etc. But I think I just bought into the psychology of their marketing. It was more of a status quo I think.

They are lovely in amazing packaging, but I think once you’ve bought them you can literally recreate the look with drugstore products. Even formula and application wise, I dont think they particularly stand out, they don’t perform badly, but nothing too exciting. It’s a good purchase once in a while to treat yourself.

Just felt compelled to write a review because I like YSL as a brand and my big love of theirs is perfume. I’ve never ordered from their website before, but wanted a perfume only they had in stock. It was from their private collection, so expensive, and after reading the reviews I was mortified thinking it would never arrive or arrive without issue! I ordered on Sunday and to my relief and surprise it arrived free delivery within 2 working days (Tuesday). It was beautifully packaged and the product is amazing 😻 Their website could do with simplifying, but I can’t fault the product or the service and YSL remains a love ❤️

Love YSL make up. It’s so convenient to order online especially with free and quick delivery. It’s a bonus to receive a free gift with every order.

Received my sample YSL Libre today smells fabulous certainly will be buying a bottle ☆☆☆☆☆
Regards
Tina

I tried a sample Libre perfume in Vogue and loved it. Next I went to the YSL website and ordered a large bottle, with 15% off. It has been delivered within 3 days by courier, notification came first thing this morning when it would come, and it arrived well within the alloted timeframe by a cheerful delivery man. Thank you - this is excellent service and the website works for me too.

Coverage is good but sample I received is quite light colour.. I need a darker shade