ZenAuto Avis 1 948

What ever you do do not use this company
very poor and unhelpful customer service leased a car
off them and the sunroof exploded when parked there response claim off your insurance and pay for it yourself then resently the car had major faults to the engine just two weeks before the warranty run out
there response was were not going to help you pay for the repairs yourself
absolutely unhelpful and un caring

Doing on line was more difficult I found but helped from your team and Tommy from underwriting helped us this will be 3 rd car from you always satisfied

I’ve had great experience with Zen Auto…I’ve been with them for over 3 years and each time I have a query, it’s dealt with so efficiently. Even today; I needed an extension on our car and the lovely lady who served me said it would be no problem! I’m truly grateful : )

Everything was clear, easy and fast. After being let down by two previous brokers I thought I'll try ZenAuto before giving up. They were able to 'correctly' tell me if the vehicle was in stock, confirm finances and I had the vehicle a few weeks late.

I ordered my car with Zenauto in March 2022 and there wasn’t much communication at the start as I knew I was in for a long wait, in September of this year I was given confirmation of build and ever this then the team have been brilliant, providing me with updates, answering all my questions and just a joy to work with, I highly recommend Zenauto to anyone looking for there next car!!

I have been leasing my car from ZenAuto for 2 years and have always found their customer service excellent. I wanted to give a particular shoutout to George in the customer care team who’s helped me as I’ve been dealing with my rather awkward insurance company! He’s been so helpful whilst they’ve been frustrating! He ended up doing a bespoke letter for me that seemed to rectify the issue. Thanks so much George!

The team at ZenAuto have been fabulous, I’ve had a couple of hiccups with the vehicle; however, they have been right on top of it, especially Jacqueline, who’s customer service skills have been exceptional.

I cannot fault this company. eveytime I contact them they are helpful, friendly and respectful. I have recently been in contact with Zenauto after the manufacturer of my car were very unhelpful. I spoke with the wonderful Abi who took my case on. Throughout the whole process she kept in touch with me and chased up the dealer for a part I had been waiting 9 months for. I would not hesitate to recommend Zenauto to anyone easy process from start to finish.

Second arranged delivery date for car now cancelled.

Helpful, friendly reliable. Extended my lease due to fresh car delays. If the price was right, would certainly recommend.

Compared to other lease companies this is the best I have ever dealt with, when I’ve needed to contact I’ve always had a helpful response, any issue with the car has been dealt with efficiently. Would have no hesitation to recommend 👍🏻

all the people i spoke to were very polite and helpful in the process of leasing my car especially harry who explained everything in great detail to me and was very helpful with all my questions

An easy process for leasing a car with exceptional customer service and communication along the way. Sales Executive Harry Smith went the extra mile to ensure we received the right car at the right price and always made sure were kept informed throughout the process.

Good service and when I wanted to speak to someone, Harry was very friendly and informative

Efficient and friendly service from first call to contract. Whole process was made easy by knowledgeable staff who explained everything step by step. Quick to respond to emails and calls. Riz was super efficient and helpful. My second car with Zen. Great service and all round experience.

The whole process was new to me as a first time leaser - from start to completion of order was made very simple and easy to complete. Harry was excellent - he explained everything clearly and nothing was any trouble to him. Not got car yet but up till now can only describe as an excelkent experience

The whole experience of dealing with Zenauto from my first point of enquiry to ordering the vehicle was stressfree. The regular emails keeping me updated were helpful. To top all of this I was given a delivery date for less than 3 weeks after ordering. I am very happy I came across Zenauto. I would highly recommend them to friends and family.

excellent service harry smith made it seamless thank you

This was my first plunge into car leasing and ZenAuto have been absolutely fantastic from start to finish. From choosing a car through to delivery, everything has been so efficient and smooth. Cannot failt them so far.

Website is easy to use and customer service team are professional and personable.

Due to the nature of the service Zen provide there are a lot of moving parts and as such things can be subject to delays that may be out of the hands of Zen itself.

I think I was particularly unlucky as the original vehicle I ordered was damaged in the dealership forecourt, I was informed it would be repaired, then the dealer stopped communicating with Zen and I went through 3 or 4 weeks where i had no estimated delivery date at all.

My only criticism of Zen is that I feel they could have been more reactive at this stage to find a replacement unit.

Eventually, around 6 weeks after my order date they did find a replacement vehicle, and I was told the newly resourced vehicle would be delivered within 10 days, a day later I was called to say that this vehicle would be delayed by 4 weeks because the dealership could not locate the locking wheel nuts... Fortunately it eventually arrived sooner than that.

I ordered my vehicle on the 1st September, it finally arrived on the 7th of November, which on paper seems fair, the issue was that I was without a car for the entire time and had ordered the vehicle I did because it was in stock and was originally due to be delivered within 4 weeks.

I have had a frustrating experience but I recognise that a lot of this wasn't directly Zen's fault and dealing with Louis, James and George was never difficult or frustrating.

Ultimately, I have received a vehicle I am very happy with at a price that I think is extremely competitive.

I would recommend Zen for all of it's pro's and advise any potential customers to be aware of the potential con's regardless of if they are directly a result of Zen's conduct or practices.