Overall, I have to say I am very satisfied with Zenfolio. There was a time last year I experienced some technical problems with my website as some of the photo previews weren't loading properly.... Voir plus
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Lisez les avis des autres
Alex, my website optimization rep, was fantastic. Showed me multiple site features that I am now able to take advantage of that will make my site's "look and feel" so much more professional AND will... Voir plus
L'entreprise a répondu
I’ve had my website on a few platforms over the years. A friend of mine hosted their website with Zenfolio which convinced me to give Zenfolio a go. I was not disappointed. Really easy to use platform... Voir plus
L'entreprise a répondu
I have been using zenfolio for years for my photography business. Over the years they have applied upgrades and changes to make this gs easier and offer more functionality. Now with the new software... Voir plus
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À propos de l'entreprise
Écrit par l'entreprise
Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Coordonnées de contact
303 Twin Dolphin Drive, 94065, Redwood City, Etats-Unis
- support@zenfolio.com
- zenfolio.com
3,9
Bien
324 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
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Unusable galleries and abusive billing on expired credit card: stay well away!
Advice from a loyal, 15+ year soon-to-be ex-customer: host your photos elsewhere! This company has become a total scam. Completely dysfunctional service: non-archived photos take minutes to load, while archived ones (yes, we faithful legacy customers are supposed to have unlimited storage, but non-recently-accessed photos are relegated to some kind of tape archive) can take hours to days. I decided to take my business elsewhere and did not update my credit card information, but they still somehow managed to charge me for another year on my expired card and of course do not reply to my requests for a refund. Too bad I am Europe-based or I would sue them for failure to provide a service and unauthorized debit. Caveat emptor!
12 juin 2025
Avis spontané
Réponse de Zenfolio
We're genuinely sorry to see you go after so many years with us, Benjamin, and understand how frustrating your recent experience must have been. After taking a peek at your account, we didn't see any slow-loading images. For your remaining time with us, feel free to reach out so we can look into this for you.
We’ve looked into your account and can confirm that your refund has been processed, and you should see it reflected shortly. While we completely understand your concern about the charge, in many cases, banks will automatically update card details behind the scenes, especially with recurring payments. We recommend reaching out to your card provider if you'd like more information on how that works.
It’s disappointing to part ways under these circumstances, but we’re grateful for the time you spent with us over the years. Wishing you all the best with your photography journey ahead.
Zenfolio is an excellent organisation…
Zenfolio is an excellent organisation created specifically for photographers. I needed to renew my website, but I'm unsure how to use the software, as I've forgotten. The company offers one-on-one sessions with a tutor who will guide you through the software and assist you in building the website to a professional standard.
Perfect!
30 mai 2025
Réponse de Zenfolio
Thank you for sharing your experience, Linda! We're really glad the one-on-one session was helpful as you got back into the flow of things. We're always here if you need anything else along the way.
Réponse de Zenfolio
Thanks so much for the great feedback! We’re glad to hear we have been a good fit for you, John!
Time for me to shop for a different provider?
After I upload images the response time is lagging in seeing the thumb nails populate the gallery. You must be spending all your time and effort on building your new offering?
26 mai 2025
Réponse de Zenfolio
We’re not seeing any widespread issues with image uploads or gallery thumbnail performance at this time, but we absolutely understand how frustrating delays like that can be. A member of our Customer Experience team has personally reached out to help troubleshoot and get this resolved for you. Thanks again for bringing it to our attention.
A Fresh New Experience
I was attracted to zenfolio because the templates are attractive, modern, and pretty easy to customize. It has taken me a few days to get accustomed to the change, but I am learning my way around pretty fast for an old man.
I also like Zenfolio's pricing structure more than my former host.
24 mai 2025
Réponse de Zenfolio
It sounds like you’re hitting your stride already, and we love hearing that! Thanks for sharing your experience.
Prompt response
Prompt and thoughtful response to my questions. Had an issue with 3rd party verification of transactions that although Zenfolio couldn't solve directly, provided helpful suggestions as to a course of action I could take. Great follow-up and acknowledgement of suggestions I made and seemed keen to provide continuous improvement.
22 mai 2025
Réponse de Zenfolio
Thank you for the thoughtful review. We really appreciate your patience and your suggestions...they help us keep moving in the right direction. Even when something’s outside our control, we’ll always do our best to guide and follow through.
The technical assistance provided by…
The technical assistance provided by Bonnie, was just fantastic!
27 mai 2025
Réponse de Zenfolio
Thank you so much, David! We love hearing this and will pass along your great review to Bonnie. She is truly special!
WHEN I STOP PAYMENT ON MY ACCOUNT ZEN…
WHEN I STOP PAYMENT ON MY ACCOUNT ZEN FOLIO should have contacted me. They should have told me what to do to end my Account-
24 mai 2025
Réponse de Zenfolio
Thanks for sharing your experience, David. We're sorry for any confusion around your account closure. To officially close an account, we do ask that customers reach out to us directly—this helps us make sure you have everything you need, including access to any important images or details, before the account is fully closed.
It looks like a return of funds has already been issued on our end. We truly appreciate the time you spent with us and wish you all the best moving forward.
Alex is flat out amazing!
I've had a few support sessions with Alex.....give him a raise immediately! He is incredibly professional, patient, polite, informative, .....I mean he is a rock. I look forward to our next meeting.
23 mai 2025
Réponse de Zenfolio
Wow...this made our day! We couldn’t agree more—Alex is our rock, and we’re lucky to have him on the team. It’s fantastic to hear that your support sessions have been so helpful (and yes, we’re definitely passing along the raise suggestion 😊).
Thanks for taking the time to share such kind words. We’ll make sure Alex sees this, and we know he’ll be just as ready for your next session as you are!
Réponse de Zenfolio
Thanks so much for taking the time to share your suggestion, Eric! Feedback like yours helps us continue improving the platform for everyone, and we truly appreciate it.
I appreciated a little extra discount…
I appreciated a little extra discount so that I could keep my membership at the current level for another year.
14 mai 2025
Réponse de Zenfolio
So glad we could help, LuAnn!
Alex's technical assistance surpassed my exceptions.
The multiple hour, 2 day technical assistance provided by Alex was beyond my expectations. I was in a bind to revamp my outdated website quickly for a job prospect. Alex was friendly, very patient, meticulously about details and consistency, and the best editor ever! I really enjoyed collaborating with Alex. I value being able to go back to Alex for further assistance rather than starting over with a new person as most tech assistance requires.
30 avril 2025
Réponse de Zenfolio
Wow—thank you so much for sharing this! We’re absolutely thrilled to hear how helpful Alex was during such a crucial moment. It means a lot to know you felt supported every step of the way, especially when time was tight and the pressure was on.Wishing you all the best with the new opportunity, and we’re just a message away if you need anything else!
Réponse de Zenfolio
That is so great to hear, Keith! Thank you for sharing your experience.
My questions via email were answered quickly and…
My questions were answered quickly and precisely, with easy to follow directions. Dylan was the rep who answered my questions, he was incredibly patient and such a big help!
24 avril 2025
Réponse de Zenfolio
We’re so glad to hear you had a great experience—and that Dylan was there to help make things clear and easy to navigate! We’ll be sure to pass along your kind words to him. Thanks again for taking the time to leave the review!
I'm Zenfolio customers for few years…
I'm Zenfolio customers for few years and I'm happy using online gallery. For better service I think with package that customers buy should be everything included, book event, sale photos online, print etc. Everything else is so far amazing 👏. Thank you.
24 avril 2025
Réponse de Zenfolio
Thank you so much for being with us these past few years—we’re really glad to hear you're enjoying the online gallery experience! We truly appreciate your thoughts about including more features in the base plans. Just to share, our top-tier plan, ProSuite, does include everything you mentioned—booking and scheduling, online sales, printing, and more—all bundled together for photographers who want the full set of tools. We're always looking for ways to grow with our users, and feedback like yours helps shape the future. Thanks again for being part of the Zenfolio community!
No archiving
Zenfolio gives me a very professional website but they want to archive everything. Even though they say they archive when people have over 20 galleries they have archived mine. People need to see my work. I pay for that.
4 mai 2025
Avis spontané
Réponse de Zenfolio
We totally understand how important it is for your work to stay visible, and we’re sorry for any frustration you may have with the gallery archiving process.
Archiving is designed to help with site performance and storage, but we recognize that it is less than ideal for some of our photographers. For that, we apologize. If your galleries were archived and you feel they shouldn’t have been, our team would be happy to take a closer look and help sort things out. Just reach out when you can—we’re here to help.
Superb customer service
Superb customer service, especially compared to its competitors.
30 avril 2025
Réponse de Zenfolio
We love hearing it! Thank you, Alexander.
The support at Zenfolio is amazing
The support at Zenfolio is amazing. They resolved my request within hours, and they are not only arliculate but friendly and polite. Thanks Zenfolio team!
29 avril 2025
Réponse de Zenfolio
Thanks so much for the kind words! We're really glad to hear your issue was sorted so quickly and that the experience felt both professional and personable. Knowing the team hit the mark means a lot. If you need any further assistance, please don't hesitate to let us know!
Alex has been a tremendous support in…
Alex has been a tremendous support in moving my online photography fine art print business closer to going live. He is patient, knowledgable, and has a solution for every idea I have and all the answers. He's a major reason I would not move my site to another hosting service. My wife will be getting a Zenfolio account. That will make 3 accounts we will have with Zenfolio.
21 avril 2025
Réponse de Zenfolio
Thank you so much for sharing this, and we’re thrilled to hear how helpful Alex has been as you get ready to launch your fine art print business! It means a lot to know that his guidance and expertise have made such a difference. Three accounts are the ultimate compliment, and we’re honored to be part of your creative journey. Wishing you all continued success as you bring your work to the world!
Easy to use and good customer service
Easy to use and good customer service. Loads of videos on YouTube for help too.
12 avril 2025
Réponse de Zenfolio
Thanks so much for the kind words! We’re glad to hear that you find Zenfolio user-friendly and that our support and YouTube videos are helpful. If you ever need anything, we’re always here to help you keep things running smoothly. Just let us know.
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