Overall, I have to say I am very satisfied with Zenfolio. There was a time last year I experienced some technical problems with my website as some of the photo previews weren't loading properly.... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Alex, my website optimization rep, was fantastic. Showed me multiple site features that I am now able to take advantage of that will make my site's "look and feel" so much more professional AND will... Voir plus
L'entreprise a répondu
I’ve had my website on a few platforms over the years. A friend of mine hosted their website with Zenfolio which convinced me to give Zenfolio a go. I was not disappointed. Really easy to use platform... Voir plus
L'entreprise a répondu
I have been using zenfolio for years for my photography business. Over the years they have applied upgrades and changes to make this gs easier and offer more functionality. Now with the new software... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Coordonnées de contact
303 Twin Dolphin Drive, 94065, Redwood City, Etats-Unis
- support@zenfolio.com
- zenfolio.com
3,9
Bien
324 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Fairly easy to use tools for building a…
Fairly easy to use tools for building a website. easy to set up a shop. The one on one service you get for free is simply amazing. The lad was so helpful. thank you
31 décembre 2024
Réponse de Zenfolio
It is great to hear that you're enjoying the tools and features Zenfolio offers. Alex will be so happy to know that he made a positive impact during your setup—we agree that he is pretty awesome! If you ever have more questions or need assistance, we’re just a message away. Wishing you continued success with your website!
Zenfolio is “Top Notch”
Zenfolio was my “goto” website platform for many years and always met my needs and more! The support is “top notch” and pricing is very reasonable for what you get. It was only due to retirement from photography that I ended my Zenfolio subscription as it is no longer needed.
23 décembre 2024
Réponse de Zenfolio
Thank you for taking the time to share your experience with Zenfolio! We’re so glad to know that we could be your trusted platform for many years. It’s wonderful to hear that our support team made a lasting impression.
While we’re sad to see you go, we hope retirement is treating you well and brings plenty of joy and relaxation. Should you ever decide to revisit photography, even just for fun, we’d be honored to welcome you back. Wishing you all the best in this exciting new chapter!
Apart from offering a great building…
Apart from offering a great building blocks website creator, Zenfolio offers the best customer support I have experienced. Not only great by digital communication they offer online meetings as well, to get you up and running fast.
I can recommend Zenfolio to anyone who is looking to build a website.
24 décembre 2024
Réponse de Zenfolio
Thank you for sharing such a thoughtful review! It’s wonderful to know that our team and tools have made your journey smoother. Helping photographers like you get up and running quickly is what we’re all about. Your recommendation truly means a lot to us—thank you!
The customer service is excellent
The customer service is excellent. Helpful, quick and thorough. Zenfolio is a fantastic service for event photographers. They provide all the web site and selling services and have marketing support.
22 décembre 2024
Réponse de Zenfolio
Thank you for sharing this! It means so much to us that you find Zenfolio helpful for your business, John. Thanks for being part of the Zenfolio community—we’re always here for you anytime!
Customer Service once again Brilliant.
21 décembre 2024
Réponse de Zenfolio
Thank you for your kind words, Paul! We’re thrilled to hear you’ve had another great experience with our Customer Experience team. Your feedback means so much to us, and we’re always here to help whenever you need it.
I ordered a few magnets with a picture…
I ordered a few magnets with a picture of my wolf experience and the magnets came in all bubbly and not usable. You graciously made new magnets and sent them out ASAP. I receive them and they are perfect. Thank you so much for expediting this order and getting it to me as fast as you did.
19 décembre 2024
Réponse de Zenfolio
Thank you so much for sharing your experience with us! We're thrilled to hear that your magnets turned out perfect the second time around. We truly appreciate your patience and understanding as we worked to make it right. Knowing you're happy makes our day!
Terrible
Terrible. I cannot access my images because they have archived my galleries. I am about to lose a client. 24 hours they say and I’m still waiting. And it’s not a cheap website either.
17 décembre 2024
Avis spontané
Réponse de Zenfolio
We’re sorry to hear about your frustration with accessing your galleries. It appears our Customer Experience Team has already assisted you, but if you’re still experiencing issues, we definitely want to help resolve this as quickly as possible. Please don’t hesitate to reach out to us at support@zenfolio.com, and we’ll prioritize getting this sorted out for you.
Terrible customer support.
Terrible customer support.
Slow to respond then refuse to help.
Its a no from me.
28 novembre 2024
Avis spontané
Réponse de Zenfolio
We’re sorry to hear about your experience and understand how frustrating it must have been. Your satisfaction is important to us, and we want to make things right. Someone from our team will reach out to you as soon as possible to assist.
Thank you for bringing this to our attention, and we appreciate the opportunity to improve.
I dislike the fact that zenfolio…does not send any notice to make you aware your account payment method did not go through. It could have been resolve immediately. Texting instead of emailing
I dislike the fact that zenfolio doesn't reach out to let you know your account payment didn't go through at that time. I dislike not being able to reach a live person when you realize the issue has occurred and having to message with a bot or email customer service but it takes 24 - 48 hours for a reply.
15 novembre 2024
Réponse de Zenfolio
We’re so sorry for the frustration you experienced—it’s never our intention to leave you feeling unsupported. I do see that someone from our support team was able to assist you and that your account has been successfully renewed, which we’re happy to hear.
To help prevent issues like this, we do send email notifications and display alerts within your account if a payment doesn’t go through, but we understand how critical it is to have things run smoothly. Your feedback about reaching a live person is also very important to us, and we’re always working to improve our support options.
Thank you for sharing your concerns, and we truly appreciate your patience as we work to provide the best possible service
Stay away!!
Stay away!!! I am STUCK until I can transfer all of my photos to another hosting site. After 12 years I am done! The lack of customer service is disturbing.
The good reviews on here have to be fake!
Their customer service doesn’t exist! There is NO technical support. I’ve had a subscription with them for over 10 years. Don’t have a clue what plan I have. They keep claiming my plan doesn’t include phone support….but they can’t even tell me what plan I fall under.
They refused to refund an order that I canceled 3 hours after it was placed, by a customer.
Their “24/7” support is false advertising. My clients no longer have access to assets, they don’t have access to customer service, archived galleries are missing. Their restructure is a mess and they couldn’t care less how their current customers feel. They will do anything to not have face to face customer service.
I can’t even get a photo to fall center on a webpage, it doesn’t save my changes….site kept crashing….their is no customer support for that either! My other solution is to us a link tree to another website.
Stay away from Zenfolio!!!! They have CRASHED the way I run my website!
22 novembre 2024
Avis spontané
Réponse de Zenfolio
We’re truly sorry for the frustration and challenges you’ve encountered. After 12 years with us, it’s upsetting to hear that your experience has fallen short of expectations.
Regarding the canceled order, we understand how disappointing this situation must have been. Once an order is placed and approved, our labs begin processing and fulfilling it right away—especially during this busy time of year. While this typically ensures your clients receive their orders quickly, we regret that it didn’t work out in this instance.
We also recognize how critical site functionality and gallery access are to running your business smoothly. Please don’t hesitate to reach out to our support team if you need further assistance—we’re here to help.
Thank you again for sharing your experience- it will only help us to improve.
Shame, shame, shame
I would give a NEGATIVE 5 stars if that was allowed. I've trusted my valuable legacy family photos, about 250 albums over 15 years, to Zenfolio. Without my permission, they "archived" almost all my albums, making them essentially inaccessible in real-time.
The iPhone app for viewing is now unusable.
On my desktop (with 1 gig service) it takes minutes for pictures to appear when I open an album.
Zenfolio has apparently started a new paradigm for their business but has not offered a pathway to update my account.
I'm currently downloading my albums, one at a time (8 hours wasted so far) and will change to another hosting website than is actually honest and dependable once I've finished. My will actually mandates continued payment to Zenfolio after my death to allow family access. Next call- my lawyer.
Shame, shame, shame.
22 novembre 2024
Avis spontané
Réponse de Zenfolio
We’re sorry to hear about your frustration and understand how valuable your legacy family photos are. To clarify, our Archive service is designed to safely and securely store galleries that are not frequently accessed. While these galleries are archived, they remain completely retrievable at any time.
We communicated with our customers multiple times (via emails sent between August and October 2023) to inform them about this change. If you need assistance accessing or managing your archived galleries, our support team is ready to help—please reach out to us at support@zenfolio.com. Thank you for your feedback.
Réponse de Zenfolio
Thanks so much for your feedback, Eileen! We're happy we could assist you promptly and provide the clarity you needed. If you ever have more questions, feel free to reach out—we’re here to help!
Zenfolio enthält alle Werkzeuge
Zenfolio enthält alle Werkzeuge, die ein Fotograf für die Präsentation und den Verkauf seiner Foto benötigt.
Das Zenfolio Team unterstützt mich kompetent und freundlich, mit kurzer Reaktionszeit.
9 novembre 2024
Réponse de Zenfolio
Thank you so much for sharing your experience! We're thrilled to hear how well the platform works for you and that our team has assisted you so quickly and effectively. If you ever need anything else, we're just a message away.
Vielen Dank für das Teilen Ihrer Erfahrungen! Wir freuen uns zu hören, wie gut die Plattform für Sie funktioniert und dass unser Team Ihnen so schnell und effektiv geholfen hat. Wenn Sie jemals etwas anderes brauchen, sind wir nur eine Nachricht entfernt.
Nice for the price
Pros:
- Great Support
- Good price in Black Friday
Cons:
- Galleries are not very pretty
- Noticed some bugs in site building, and lack of options
Other like Pixieset are much more professional and user friendly
8 novembre 2024
Réponse de Zenfolio
Thank you for your feedback! We’re glad to hear you’ve found value in our support team and that you feel we are priced well! Your input about the galleries and site-building tools is valuable—we’re always working to enhance the platform and provide a polished experience. We’d love the chance to learn more about the bugs and features you’d like to see so we can pass it along to our development team. Please feel free to reach out to our support team to provide that feedback at support@zenfolio.com. Your perspective helps us grow, and we’re here if you’d like to share more!
Best Website Builder Templates and Technical Support
Zenfolio is always there to help with any giving problem I may have about my hosting plan with them. They are quick to get back with you. I have been very pleased with my website that I purchased 2 more websites for my other businesses. I highly recommend Zenfolio. I have been using their services for years.
13 novembre 2024
Réponse de Zenfolio
Thank you so much for the fantastic review! It's great to know our service has earned your trust over the years, and we truly appreciate your feedback and look forward to continuing to support your success. If there's ever anything more we can do for you, we're just a message away!
Zenfolio has great to work with!
Zenfolio has been great to work with. Very fast to respond when I have questions and need help.
14 novembre 2024
Réponse de Zenfolio
Thank you for sharing your experience! We're so glad to hear our team has been able to assist you quickly when needed. Your feedback is much appreciated. If there's ever anything more we can do, don’t hesitate to reach out.
Great response
The staff at Zenfolio were speedy, friendly and helpful in their response to my needs...
11 novembre 2024
Réponse de Zenfolio
Thank you for sharing your experience with us! It’s always our goal to provide the best support possible, so it’s wonderful to know we could assist you in a way that met your needs. Your feedback truly brightens our day and if there’s anything else we can do to help you along your journey, we’re just a message away!
Excellent support
I had an amazing experience with Zenfolio support. The customer service was top-notch, always exceeding my expectations.
11 novembre 2024
Réponse de Zenfolio
We’re so glad you had an amazing experience with our support team! Thank you for trusting us and for taking the time to share such kind feedback. We’re here whenever you need us!
Very easy website host to use
Very easy website host to use - which means I can update my website myself rather than find a designer. Fabulous choice of templates. Great customer service and respond within 24 hours to my emails.
29 octobre 2024
Réponse de Zenfolio
We are absolutely thrilled to hear how much you’re enjoying the platform! It’s so rewarding to know you love the templates and that you find the site easy to navigate. Thanks for sharing your experience—it really fuels our commitment to helping photographers like you succeed!
The perfect Gallery
The perfect Gallery designed by photographers for photographers. All the feature we need
23 octobre 2024
Réponse de Zenfolio
Thank you for the kind words! It’s fantastic to hear that the gallery features are hitting the mark for you! Your feedback means a lot, and if there’s ever anything we can assist with, please don’t hesitate to reach out. Happy photographing!"
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.