Overall, I have to say I am very satisfied with Zenfolio. There was a time last year I experienced some technical problems with my website as some of the photo previews weren't loading properly.... Voir plus
Bien que nous ne vérifiions pas les affirmations individuelles, car les avis reflètent l’opinion personnelle des utilisateurs, certains avis sont accompagnés du statut « vérifié » lorsqu’il est possible de confirmer qu’une interaction avec l’entreprise a eu lieu. En savoir plus
Pour protéger l’intégrité de la plateforme, chaque avis, qu’il soit vérifié ou non, est analysé par notre logiciel automatisé 24 h/24 et 7 j/7. Il identifie et retire tout contenu qui enfreint nos conditions d'utilisation, y compris les avis qui ne se basent pas sur des expériences authentiques. Nous sommes conscients que nous ne pouvons pas tout détecter, et vous pouvez nous signaler tout élément qui aurait pu nous échapper. En savoir plus
Lisez les avis des autres
Alex, my website optimization rep, was fantastic. Showed me multiple site features that I am now able to take advantage of that will make my site's "look and feel" so much more professional AND will... Voir plus
L'entreprise a répondu
I’ve had my website on a few platforms over the years. A friend of mine hosted their website with Zenfolio which convinced me to give Zenfolio a go. I was not disappointed. Really easy to use platform... Voir plus
L'entreprise a répondu
I have been using zenfolio for years for my photography business. Over the years they have applied upgrades and changes to make this gs easier and offer more functionality. Now with the new software... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Zenfolio founded in 2006, provides everything you need to build your ultimate photography business. Create stunning online photo galleries and a professional portfolio website in minutes. Share, proof, and sell your photos and videos online with one powerful solution. Grow your business with integrated tools that assist with booking clients, marketing and photo culling.
Coordonnées de contact
303 Twin Dolphin Drive, 94065, Redwood City, Etats-Unis
- support@zenfolio.com
- zenfolio.com
3,9
Bien
324 avis
A répondu à 100 % de ses avis négatifs
Répond généralement dans un délai de 2 semaines
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
Best experience I ever had.
I'm enjoying the look and the feel of using Zenfolio. It really can't get any easier than what I've experienced using's Zenfolio already. Great software and instructions.
17 octobre 2024
Réponse de Zenfolio
We truly appreciate you taking the time to share your thoughts! Our team works hard to make sure the platform is intuitive and user-friendly, so it’s great to know that it’s making your workflow smoother. We’re here to support you as you continue to grow with Zenfolio, and we can’t wait to see what you create!
Customer Support Came Through For Me!
I had major problems connecting my GoDaddy account to my Zenfolio account. I reached out to customer support, and within a couple of days received a response of exactly what to do on my end and how to fix it. The agent literally wrote out all the steps and in a format easy to understand for beginner like me. Shortly after applying their recommendations, my website was up and running. My site has been working flawlessly ever since! Thank you Zenfolio Agent
13 octobre 2024
Réponse de Zenfolio
That's such fantastic feedback to hear! We're so glad our support team could provide clear guidance to help you get your site up and running smoothly again. We’ll make sure to pass on your appreciation to the agent who assisted you. Thanks for sharing your experience, and we’re here if you need anything else!
it can go out of business—useless…
it can go out of business—useless company. don't waste your money. They archive your photos so no one can see them. brilliant. what a great idea.
15 octobre 2024
Avis spontané
Réponse de Zenfolio
Thank you for sharing your feedback. I’m truly sorry to hear about the frustration you've experienced with our Archive feature.
To provide some clarity, galleries older than 14 months that aren't frequently accessed are automatically queued to go into the Archive. Once in Archive, they remain inactive until you or a visitor requests to move them back to active storage. This system helps us manage storage efficiently while still ensuring your galleries are safely stored.
If you have any further questions or feedback, we’d love to help. Please don’t hesitate to contact our support team at support@zenfolio.com, and we’ll do everything we can to assist you.
Thank you again for your understanding and for giving us the opportunity to improve.
Alex was very extremely helpful in…
Alex was very extremely helpful in explaining procedures that are important in my site design. He was personable, yet professional.
28 septembre 2024
Réponse de Zenfolio
Thank you for sharing your experience, Barry! We’re so happy to hear Alex made a difference for you. It’s always our goal to provide clear guidance while keeping things friendly and easy to understand. If you need anything else as you continue building your site, we’re here for you!
My problem is Password(s)
My problem is Password(s). I have been unable to log in and CS did help me change my password. However, I have a Zenfolio password AND a password for my custom domain name. Additionally, I had two email addresses that compounded the issue. The changed PW still won't let me in and nobody, Zenfolio and the site host is able to help so far. I am able to get in my logging onto app.zenfolio without a password. In all fairness to Zenfolio the problem is of my making and not theirs. The people at Zenfolio have been more than great in helping me out. I recommend them highly.
28 septembre 2024
Réponse de Zenfolio
Thank you for sharing your experience with us. It sounds like you’ve been dealing with some frustrating challenges, and we truly appreciate your patience as our customer experience team worked to assist you. We're glad to know that despite the issues, you’ve had a positive experience with our support. We hope you’re able to get everything sorted with your domain host soon, and if there’s anything else we can do on our end, please don’t hesitate to reach out. Thank you again for your kind words.
Your support troops were great
1 octobre 2024
Réponse de Zenfolio
We truly appreciate your feedback! It’s great knowing our support team was able to assist you. We're always here if you need anything in the future. Thanks again for choosing Zenfolio!
Terrible company
Terrible company. Have archive my photos, even though the gallery was OPTED OUT OF ARCHIVE. No support, no service, website slow. AVOID THIS AT ALL COSTS
27 septembre 2024
Avis spontané
Réponse de Zenfolio
We're truly sorry to hear about your experience. We understand the importance of having your photos easily accessible, and we want to get to the bottom of what happened. While we’re disappointed to hear you feel let down, we’re committed to turning things around. Please get in touch with our support team at support@zenfolio.com so we can dive into this further and make things right. Thank you for sharing your concerns.
Alex was informative and friendly
Alex was informative and friendly. Answered all questions. THANKS!
7 septembre 2024
Réponse de Zenfolio
Thank you so much for your kind words! We're thrilled to hear that Alex was able to provide you with the support and answers you needed. We truly appreciate you taking the time to share your experience, and we're always here if you have any more questions. Thanks again!
Dennis is patient and helped me a lot
6 septembre 2024
Réponse de Zenfolio
That is awesome to hear! Thank you for sharing your feedback, and please let us know if we can assist you further.
Archive horror
I have no clue why my images (supposedly not "archived") don't show up in a password protected gallery. This "archive" thingy is a catastrophy... And I have been a paying customer for almost a decade. Retrieving the files, so says Zenfolio, takes some 12 to 14 HOURS(!) from wherever they are. Has Zenfolio moved back to the early days of the internet?
15 septembre 2024
Avis spontané
Réponse de Zenfolio
Thank you for sharing your concerns with us, Stephan. We're sorry to hear that you're experiencing difficulties with recovering your galleries from Archive. We understand how frustrating this can be, especially as a long-time customer who has several images uploaded to your account. Please know that our Customer Support team is available to assist you directly and provide a resolution. You can reach them at support@zenfolio.com, and they’ll be happy to help with retrieving your images as quickly as possible.
Thank you again for your feedback.
Thank you for your patience while we retrieve your images.
Be prepared to see this message all the time, instead of your actual images.
13 septembre 2024
Avis spontané
Réponse de Zenfolio
We appreciate you taking the time to share your feedback. We're truly sorry to hear about the issues you're having with the archive process. Please feel free to reach out to our Customer Support team at support@zenfolio.com, and they will assist you in resolving this as quickly as possible.
Thank you for your continued support.
I have been impressed with your service…
I have been impressed with your service from day one. You treat people as they wish they were treated, like somebody. Thanks for making me feel like I mattered…even though I sold virtually nothing….long story.
I hope to be back.
Ellen
7 septembre 2024
Réponse de Zenfolio
Thank you so much for your kind words and thoughtful feedback. It means a lot to us that you felt valued and appreciated throughout your experience. We’re here to support you, no matter where your journey takes you, and we hope to welcome you back soon. If there’s anything we can do in the meantime, please don’t hesitate to reach out.
Chýbajú jazykové verzie na osobnej stránke.
Všetko funguje super. Chcelo by to ale možnosť jazykových verzii na osobnej stránke. Týmto by ste sa dostali o ďalší krok vpred pred konkurenciu. Môžem mať klientov hovoriacich rôznymi jazykmi a bolo by super aby si klient prepol do svojho jazyka.
4 septembre 2024
Réponse de Zenfolio
Upozorňujeme, že na pomoc s touto odpoveďou sme použili Prekladač Google.
Ďakujeme za vašu cennú spätnú väzbu. Sme radi, že sa vám všetko darí. Vaše návrhy na jazykové možnosti na osobných stránkach si veľmi ceníme a súhlasíme s tým, že by zlepšili zážitok pre klientov, ktorí hovoria rôznymi jazykmi. Váš nápad určite postúpime nášmu tímu na budúce posúdenie. Ešte raz vám ďakujeme, že ste sa podelili o svoje myšlienky a pomohli nám zlepšiť sa!
I have used Zenfolio for about 17…
I have used Zenfolio for about 17 years. I loved everything about Zenfolio (including some great customer service people) until they did the "Archive
Gallery" thing--which was like a head-on collision with a tractor trailer. It eliminates Cover Thumbnails from galleries making your site look awful. It's embarrassing, terrible. They gave us no alternative to archiving--I"t's your problem, just deal with it" they said. I would prefer to stay with Zenfolio but Archiving is not acceptable so I have no choice but to move on.....
6 septembre 2024
Avis spontané
Réponse de Zenfolio
Thank you for being such a long-time Zenfolio customer and for sharing your honest feedback with us. We’re truly sorry to hear that the implementation of the Archive feature has caused such frustration, and we understand how this has impacted your experience.
We’d love to work with you to address these concerns and see if there’s a solution that might help. Please don’t hesitate to reach out to our Customer Support team at support@zenfolio.com. We’re here to assist however we can.
Réponse de Zenfolio
We are so happy that it is working great for you, Michaela. Let us know if we can be of any help along the way!
An excellent tech support person to work with
The person who helped to guide me through the steps for developing a new website was quite impressive. Great overview, very clear communicator, he really gave me a great leg up going through a set of site development tools, which are pretty far reaching.
30 août 2024
Réponse de Zenfolio
Thank you for sharing your experience, Tim! We’re glad to hear that our team member provided you with clear guidance and support as you worked on your new website. It's great to know the site-building features were helpful in the process. Feel free to reach out if you have any other questions or need further assistance.
I thought the Customers Service was…
I thought the Customers Service was very helpful and very quick indeed. Their Customers Service has always been good and very helpful, and always there when you need them .
27 août 2024
Réponse de Zenfolio
Thank you for your feedback! We're happy to hear that our Customer Experience team has consistently provided the quick and helpful support you need. If there's anything else we can assist with, don’t hesitate to reach out, Paul!
While I valued the initial
While I valued the initial, preliminary call I had, there were several key points which arose that I requested a follow up email with further, detailed information/ guidance. To date, I have received no follow up. This naturally raises concerns about the extent to which I could rely on support if I became a client.
27 août 2024
Réponse de Zenfolio
I’m sorry to hear you didn’t receive the follow-up email, Mark- it appears it was sent on August 26th. Dennis has reached out to you again, so please check your inbox for his recent email. Your satisfaction is important to us, and we want to ensure you have the support you need.
Réponse de Zenfolio
Thank you for your feedback, David! We're thrilled to know your experience was a positive one! If you ever need any support or have further insights to share, we’re here to help!
Very helpful
Very helpful. I have a lot to do before I go live.
Thanks Alex.
I didnt receive your email address/phone number you mentioned.
22 août 2024
Réponse de Zenfolio
So glad that your time with Alex was helpful, Chuck! It does look like you received the information needed, but if we can offer any more help or support, just let us know.
L’expérience Trustpilot
Tout le monde peut écrire un avis Trustpilot. Les auteurs d'avis peuvent les modifier ou les supprimer à tout moment et les avis sont affichés tant que les comptes utilisateurs respectifs sont actifs.
Les entreprises peuvent utiliser nos invitations automatiques pour collecter des avis. Ils sont accompagnés du statut « Vérifié » pour indiquer qu'il s'agit d'expériences authentiques.
En savoir plus sur les différents types d'avis.
Nous avons des personnes dédiées et des technologies intelligentes pour nous aider à protéger notre plateforme. Découvrez comment nous combattons les faux avis.
En savoir plus sur le parcours des avis sur Trustpilot.
La vérification permet de s'assurer que des personnes réelles écrivent les avis que vous lisez sur Trustpilot.
Offrir des incitatifs en échange d'avis ou demander des avis de manière sélective peut fausser le TrustScore, ce qui va à l'encontre de nos conditions d'utilisation.