Zental Avis 4

I just wanted to commend all the staff at Zental High Barnet for their wonderful service. Izzy and Cat who offer a friendly warm welcome at reception and my dentist Chiara who is lovely, patient and very knowledgeable. She answered all my questions perfectly. I instantly feel at ease with her. She's brilliant can't thank her enough!

I had 3 implants and paid over £9k for something I’ve never been completely satisfied with .
I told Zental I had chosen them because they were close and I was worried about the procedure and not having a dentist nearby .
Day of procedure they told me they would be closed that weekend . Thankfully I didnt need the help
My surgeon was incredible but after checking up on the implants after surgery he announced he was leaving.
So , half the work done and new surgeon arrived to do the second half .
I wasn’t happy with the work . I had to go back three time to have the crown filed down to ease the pressure .
I said I wanted them remade as they were far too tight . I felt ignored. The day after the crown were fitted I had to go back because of the pressure . A different dentist literally twisted a neighbouring tooth to try clear that up .
I was told each time my gums had receded, they even receded more in three weeks once. Didn’t help .
My gum line at the front was destroyed , I try not to fully smile .
My crowns were delayed , causing me a huge amount of stress with shifting work around to suite the dentist
I paid a most of it upfront and I once that was done I felt the care aspect dropped off .
I never even met the second surgeon until he was slicing up my gums to get the implants out again .
It’s not completely bad but it’s my mouth and after paying a lot I’m not entirely happy, I have a mild pain at times in one tooth .
I’ve not gone back up as I really don’t want to be told I am the problem again and be ignored when I say something is wrong.
On one occasion the dentist was 15 mins late . Strolled in , chatting to staff on the way and then another 10 mins till I was called . I was the first appointment for a reason .
Overall , it started great , but it wasn’t sustained and I won’t go back now .

Zental Barnet has an atmosphere which reflects their stated aim of being holistic and the hygienist care was satisfactory but, although the dentist answered all my questions with accuracy - the long term quality and skill of filling not clear yet - she was worryingly nonchalant about any dental health emergency. Two of the receptionists - one being the senior one- belied their interest in caring only ultimately about the money they were making off me as a patient, not at all about care. The dental assistants were also below standard, one being impatient and lacking care with a nervous patient and the other lacking best skill. Unfortunately, this lack of professionalism is tolerated and allowed, so disappointed overall.

Zental . I cannot thank Zental enough.From original 4 on 4 replacement to aftercare. Friendly and polite recionist and Dentists who know what they are doing.A big thank you