Such a freaking scam site.. I've waited MONTHS for a game, when I canceled my order I didn't get my money back either. I rarely get pissed off but unfortunately, I am
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Lisez les avis des autres
Intressant affärsidé. Det finns potential, men dessvärre hade jag under min provperiod flera beställningar som inte kunde levereras pga felaktig lagerstatus, vilket drar ner betyget. Hade det fungerat... Voir plus
L'entreprise a répondu
VARNING! Om du köper något startas automatiskt ett abonnemang hos dem där det dras 270 kr varje månad från ditt kort - utan att de aviserar dig om dragningarna. Jag upptäckte detta efter 6 månader. De... Voir plus
L'entreprise a répondu
Bedrägeri. Som flera har påpekat nedan ägnar sig Zentorno åt rent bedrägeri. Jag beställde en deodorant från dem i september 2022. Idag upptäckte jag av en ren slump att Zentorno har dragit 274... Voir plus
L'entreprise a répondu
À propos de l'entreprise
Écrit par l'entreprise
Sign up today for your Zentorno 1st. membership and experience e-commerce 2.0. One shop, one membership, thousands of products at lower than low prices (with free shipping). Welcome to Zentorno, shopping – made better. Zentorno 1st is an exclusive members club providing a wide range of products, for the entire household, successfully creating a one-stop shopping experience. A store, whether physical or online, is nothing more than a connecting layer between you and the producer. It is common for the stores to charge a huge fee for this simple service. Why should you pay, more to the store than the price of the product itself? The role of the store rapidly becoming redundant and outdated, which is why we are dead set on offering a better solution.
Coordonnées de contact
Danemark
- hey@zentorno.com
- zentorno.com
Les gens ont aussi consulté
Unserious company
Such a freaking scam site.. I've waited MONTHS for a game, when I canceled my order I didn't get my money back either. I rarely get pissed off but unfortunately, I am
1 février 2024
Avis spontané
This site must be a scam
This site must be a scam. My experience echoes every single review down below. Selling items they dont have in stock even though the site says it is "in stock. Still as Im writing this, it says its in stock. Their customer support tells me They have sent me an email notification that the item isnt in stock even though they have not. They are telling me the site says the item is on "back order" even though it still says its in stock. They are telling me I wasnt charged for the "purchase" even though I was.
I should have checked on here before buying anything from that site, I did think it looked sketchy and it definitely is. I am worried about the "membership". I bought something specifically at normal prize because there was no way I was going to become a member of a site like this. But even when buying at normal price, there was no way to press confirm without pressing "confirm membership and order".
Do not buy from this site!
25 janvier 2024
Avis spontané
Réponse : Zentorno
Dear Niclas,
Thank you for taking the time to share your experience, and we deeply regret to hear that it has not met your expectations. We understand your concerns and want to assure you that our intention is to provide a transparent and trustworthy service to all our customers.
Regarding the stock discrepancies and communication issues you've mentioned, we take such feedback seriously and are currently reviewing our inventory and notification systems to ensure accuracy and prevent any similar issues from occurring in the future. While we strive for perfection, we acknowledge that mistakes can happen, and we are committed to continuous improvement.
As for the charges and membership concerns, we would like to clarify and rectify any misunderstandings immediately. We ensure that any charges made in error are fully refunded and that our membership process is clear and consensual. Customer autonomy and satisfaction are paramount to us, and we regret any confusion caused during your purchase process.
We are dedicated to resolving any issues our customers face and would like to invite you to contact our customer support directly, so we can look into your specific case more closely and work on a satisfactory resolution.
Please allow us the opportunity to regain your trust and demonstrate our commitment to excellence. Your feedback is invaluable to us as it helps us to improve our services and better serve our community.
Thank you once again for your feedback, and we look forward to hearing from you.
Warm regards,
Var villig att ge dem en benefit of the…
Var villig att ge dem en benefit of the doubt. Beställde en logitech mus av modellen G603. Det stod klart och tydligt att de hade varan på lager. Efter 24 timmar av att inte ha skeppat ordern blev jag misstänksam och skickade iväg ett meddelande till deras kundtjänst som svarade "
Thank you for your message.
We have send you a message stating that we can't send your order since we don't have it in stock. Would you like me to cancel your order?"
Detta är en ren lögn. Jag har inte fått något som helst meddelande eller information om att lagerstatsusen öär annorlunda. Faktum är att jag direkt efteråt går in på deeras hemsida och vad får jag se... jo det står fortfarande att produkten är i lager....
Oerhört oseriös säljare! UNDVIK. De gör business av att låta varor står listade som om de var i lager när de inte är det (läs andra trustpilot kommentarer här så ser du andra som drabbats)
26 janvier 2024
Avis spontané
Réponse : Zentorno
Dear Whydontyou,
We sincerely apologize for any confusion and inconvenience regarding your recent experience with the availability of the Logitech G603 mouse. We understand your concerns and appreciate you bringing this matter to our attention.
Due to privacy concerns and the public nature of this response, we are unable to confirm or deny the specifics of individual cases. However, please rest assured that we take all feedback seriously and are committed to addressing any discrepancies between our stock levels shown online and our actual inventory. Such situations should not occur, and we are taking immediate steps to review and improve our internal processes to prevent future occurrences.
We recognize the importance of maintaining the trust and satisfaction of our customers. While we regret that we cannot change what has already happened, we are dedicated to making things right. Our customer service team is eager to assist you further and find a satisfactory resolution to any issues you have faced.
Thank you for your feedback, as it is invaluable in helping us improve our service. We hope to restore your faith in our commitment to excellence and look forward to the opportunity to serve you better in the future.
Buyer Beware
Zentorno puts an extra item in your shopping cart (my wife did not notice this extra item). The extra item is not a one-time charge but a recurring item. I received and paid my my wife's credit card bill. It took me years to realize that we were paying Zentorno 274 SEK (27 euro) every month for access to their website that we used only once.
Zentorno would have a much lower Trustpilot rating and many more negative reviews if the company would not be in bed with Trustpilot. Even though I provided proof of purchase (my credit card bill) to Trustpilot they still removed my negative review of Zentorno. It is a fact that Zentorno's business model is based on consumers not realizing that the extra item is a recurring fee that will charge their credit card 274 kr every month until cancelled. To me this is not an ethic business practice. Amazon Prime charges a fraction (like 5 euros a month) of that amount to provide free express shipping of everything from A to Z of the world's biggest assortment, while at the same time giving you access to a top-tier TV service. Zentono is as far from Amazon as 7Eleven is from CostCo.
It will be interesting to see how long it will take before this review is removed.
@Trustpilot - happy to provide you proof of purchase again, but you will most likely remove this review anyway. This goes to show that you are not a friend of consumers but for businesses. I am sure they pay you for some kind of service.
31 mai 2022
Avis spontané
Réponse : Zentorno
Dear Sarek,
Thank you for your review.
We have no agreement or collaboration with Trustpilot whatsoever, and we do not pay Trustpilot for any services. We have no possibility to remove reviews, and thus if a review has been removed, it has been solely at Trustpilot's own discretion, and as such per their decision.
Bedrägeri
Bedrägeri.
Som flera har påpekat nedan ägnar sig Zentorno åt rent bedrägeri. Jag beställde en deodorant från dem i september 2022. Idag upptäckte jag av en ren slump att Zentorno har dragit 274 kr i månaden från mig för ett ”medlemskap” som jag aldrig har tecknat.
Jag varnar alla för att handla av detta företag.
22 janvier 2023
Réponse : Zentorno
Hi Daniel,
Thank you for leaving a review. I translated your review via Google Translate, so I apologize in advance if I miss something.
I'm sorry to hear that you you feel that way about our company. The membership is entirely optional and is only required if you want to purchase a product at the reduced Zentorno 1st. Members rate. If you chose this, you are thoroughly informed of this throughout the checkout flow and in the order confirmation of the payments associated with the membership, and you can cancel your membership whenever it suits you - also in the free period. If you have been charged for the membership, you have indeed actively accepted the membership and thus authorized the payment.
If you believe you have been charged incorrectly, or if you have any suggestions as to how we could improve the information regarding the membership, please reach out to us at hey@zentorno.com. Any feedback would be greatly appreciated!
Bluff-lagersaldo
Jag tänkte ändå ge de en chans eftersom att kritiken mest handlat om att folk har missat att säga upp medlemskapet. Hittade en billig som fanns i lager som jag la beställning på. Fick senare ett mail att det var felaktigt lagersaldo att de inte kan skicka varan nu. MEN det står nu fortfarande på hemsidan att varan finns i lager så jag är övertygad om att det är en bluff. Dvs de väntar så att man inte kan hinna säga upp sitt "medlemskap" inom 14 dagar och måste därför betala för det också.
25 novembre 2022
Avis spontané
Réponse : Zentorno
Hi Jonas,
Thank you for leaving a review. I translated your review via Google Translate, so I apologize in advance if I miss something.
I'm sorry to hear that you ended up having an unfortunate experience with your first order with us. We do, of course, intend to ship all orders that we receive. The orders are completely independent of your membership. If you cancel your membership shortly after creating your first order with us, we will still ship your order. Furthermore, our stock status is updated 6 times daily, but mistakes can happen. If you end up buying a product that is out of stock, your membership will not start. The membership will first start when your order has been shipped. After your order has been shipped, the free 14 days will begin, and if you cancel at any point within that timeframe, you will not be charged for the membership.
If your support ticket is still unresolved or if you have any concerns about our website, please reach out to us at hey@zentorno.com. We strive to do our utmost to assist.
Scam
Scam! Det tog mig 8 månader att märka att de automatiskt drar 274kr/mån från mitt konto då de påstår att jag ingått ett abonnemang. Detta abonnemang medföljer automatiskt och det är inte tydligt att du ingår något avtal.
Jag har genomfört en polisanmälan.
1 février 2022
Réponse : Zentorno
Hi Jo,
Thank you for leaving a review. I translated your review via Google Translate, so I apologize in advance if I miss something.
The membership is entirely optional and is only required if you want to purchase a product at the reduced Zentorno 1st. Members rate. If you chose this, you are thoroughly informed of this throughout the checkout flow and in the order confirmation of the payments associated with the membership, and you can cancel your membership whenever it suits you - also in the free period. If you have been charged for the membership, you have indeed actively accepted the membership and thus authorized the payment.
If you believe this is incorrect if you have any suggestions as to how we could improve the information regarding the membership or if you have any concerns about our website, please reach out to us at hey@zentorno.com. Any feedback would be greatly appreciated!
AVOID, SCAMMERS!!!
Same as everybody here, they tricked me into buying a 274kr membership. AVOID AT ALL COSTS.
And of course, ignore their comment below. The information about their membership is completely hidden. By "actively accepted", they mean you didn't notice the super small notice that it costs you 274kr per month. I never clicked on any button adding this subscription, it just automatically got added to the shopping card. Is that Danish for "actively accepted"?
They don't send ANY emails about you being subscribed, nor when they renew it, hoping you won't notice and get charged.
Their whole business model is advertising items for cheap and making up the difference by unsuspecting customers falling for the 274kr/m scam. I was lucky I noticed it early. Who knows how many people are still paying 274kr every month without knowing about it.
24 mai 2022
Avis spontané
Réponse : Zentorno
UPDATE:
Hi Mohammed,
Are you sure that you have shopped at Zentorno? You are indeed notified by e-mail regarding your membership and the associated charges. Furthermore, the information regarding the membership is, of course, not hidden - and it's not a "super small notice" either. Contrary, the information regarding the membership is actually more apparent in the shopping cart than the product you are purchasing. If you still are unsure of this, feel free to visit our website and initiate a purchase on our website and see for yourself how you are informed thoroughly throughout the purchasing flow.
Hi Mohammed,
Thank you for leaving a review.
The membership is entirely optional and is only required if you want to purchase a product at the reduced Zentorno 1st. Members rate. If you chose this, you are thoroughly informed of this throughout the checkout flow and in the order confirmation of the payments associated with the membership, and you can cancel your membership whenever it suits you - also in the free period. If you have been charged for the membership, you have indeed actively accepted the membership and thus authorized the payment.
If you have any suggestions as to how we could improve the information regarding the membership or if you have any concerns about our website, please reach out to us at hey@zentorno.com. Any feedback would be greatly appreciated!
VARNING
VARNING! Om du köper något startas automatiskt ett abonnemang hos dem där det dras 270 kr varje månad från ditt kort - utan att de aviserar dig om dragningarna. Jag upptäckte detta efter 6 månader. De vägrar återbetala trots att det är olagligt att dra från kort utan att avisera först.
30 mars 2022
Avis spontané
Réponse : Zentorno
Hi Mikael,
Thank you for leaving a review. I have used Google Translate to translate your message, so I apologize in advance if I have misunderstood you.
The membership is entirely optional and is only required if you want to purchase a product at the reduced Zentorno 1st. Members rate. If you chose this, you are thoroughly informed of this throughout the checkout flow and in the order confirmation of the payments associated with the membership, and you can cancel your membership whenever it suits you - also in the free period. If you have been charged for the membership, you have indeed actively accepted the membership and thus authorized the payment.
If you have any suggestions as to how we could improve the information regarding the membership or if you have any concerns about our website, please reach out to us at hey@zentorno.com. Any feedback would be greatly appreciated!
Scam
Prenumererar automatiskt på ett medlemskap när man köper något som sedan drar 270 kr från ens konto varje månad.
6 février 2022
Réponse : Zentorno
Hi Filip,
Thank you for leaving a review. I have used Google Translate to translate your message, so I apologize in advance if I have misunderstood you.
The membership is entirely optional and is only required if you want to purchase a product at the reduced Zentorno 1st. Members rate. You are thoroughly informed of this throughout the checkout flow.
If you have any suggestions as to how we could improve the information regarding the membership or if you have any concerns about our website, please reach out to us at hey@zentorno.com. Any feedback would be greatly appreciated!
Bedrägeri
Bedrägeri. 🤬🤬
Köpte ett spel för 40 kr dock så har de startat en prenumeration där det dragits 274 kr i 6 månader innan jag upptäckte bedrägeriet.
Kontaktar ARN. Aldrig varit med om nåt liknande.
13 janvier 2022
Avis spontané
Réponse : Zentorno
Hi Mickey,
Thank you for leaving a review. I have used Google Translate to translate your message, so I apologize in advance if I have misunderstood you.
I'm not entirely sure, why you claim that we have committed fraud (bedrägeri). If you have paid for a membership, you have actively signed up for it and authorized all payments.
We will of course provide all our documentation of this to ARN. If you need assistance with the membership, we urge you to reach out to us on hey@zentorno.com.
Warning!
When you order you get at the same time a membership (about 27 euro/month). This is a very unusual ”trick” and I’m glad I noticed in time.
9 décembre 2021
Réponse : Zentorno
Hi David,
Thank you for leaving a review.
The membership is entirely optional and is only required if you want to purchase a product at the reduced Zentorno 1st. Members rate. You are thoroughly informed of this throughout the checkout flow. Furthermore, it is not possible to pay for the membership with euros.
Bedragare
Bedragare! Köpte ögonkräm mot påsar under ögonen för 190kr och det var absolut otydligt att köpet innebär ett automatiskt medlemskap! De har dragit av 270kr automatiskt från mitt konto varje månad i fyra månader innan jag upptäckte det! Alltså krämen som inte fungerade någonting kostade mig 1270kr! Den filmen de visade på Facebook var självklart fejk, allt för att lura in nya kunder, dessutom lurade de mig på över 1000kr! De är BEDRAGARE! Riskera inte, köp aldrig från dem!
8 septembre 2021
Avis spontané
Réponse : Zentorno
Hi "Kund",
Thank you for leaving a review. I have used Google Translate to translate your message, so I apologize in advance if I have misunderstood you.
We do not promote, market or post any videos on Facebook, so I'm afraid that you have misunderstood us for another website.
If you have any suggestions as to how we could improve the information regarding the membership or if you have any concerns about our website, please reach out to us at hey@zentorno.com. Any feedback would be greatly appreciated!
All the best,
Team Zentorno.
Denna hemsidan är inte en scam (läs vidare)
Köpte gta på hemsidan för typ 170kr, för er som undrar om hur hemsidan fungerar ska jag skriva om detta.
När du betalar för ett spel eller annat står det lite gömt att det ingår en prenumeration, det är gratis dom första två veckorna men sedan kostar det.
Jag köpte spelet och väntade 24h så att jag kunde stänga av prenumerationen, jag rekommenderar att du köper dina varor inloggat på hemsidan.
Vill du köpa ett till spel (i mitt fall car mechanic simulator) kan du göra ett nytt konto med nytt e-post adress och göra samma sak, det är så folk blir lurade och det är också därför de kan sälja spelen så billigt.
5 mai 2021
Avis spontané
Réponse : Zentorno
Hi Lukas,
Thank you so much for your review! We genuinely appreciate it!
Have an awesome weekend!
Zentorno will obviously claim that they…
Zentorno will obviously claim that they make membership clear, when they obviously do not. They know very well that they are misleading customers into “buying” membership which they don’t realise they are paying for.
This is clear and obvious, many people are being misled (you can see the negative reviews here), but their response is always the same.
They take no responsibility whatsoever for what they are doing. And they refuse to change, even tho’ they claim to be open to suggestions.
*people are being misled into a membership that they don’t want* THEY KNOW THIS! That’s how they make their money.
I can imagine they receive many complaints of this nature. People in Sweden are very trusting, and being English myself, even I am surprised that they have done this. Shame.
I will however say that they have refunded the money I asked for.✔️
But please, BEWARE, and always read the small print. I had not even realised I was paying for this, and when I looked back, I saw it on my email. BUT I still would not have understood what it was.
This needs to be make CRYSTAL CLEAR to potential buyers in the future.
25 avril 2021
Réponse : Zentorno
Hi Lee,
Thank you for your review.
I'm sorry to read that we have given you such a bad impression. However, I don't understand why you claim that we don't make the membership clear. Since the Zentorno 1st. Membership is the entire concept of our store, you are informed of the requirement of a membership whether it's the front page, product page, checkout page, or, as you say yourself, the e-mail.
We are genuinely open to suggestions, and our response is often the same since you don't present any suggestions other than "Make it more clear". We believe that the conditions regarding the Zentorno 1st. Membership should be as clear as possible, and we have, therefore, already taken action to present it as clearly as possible.
We honestly believe that the Zentorno 1st. Membership is as clear as possible, but we are open to all suggestions. However, it's hard for us to take action on your critic since you don't specifically say what should be adjusted/changed. Instead, you simply say that it should be more clear. Since we, in our opinion, already have made the information concerning the membership as clear as possible, it's hard for us to act on your feedback since it's doesn't contain any specific suggestions.
Oseriöst skräpföretag
Skurkföretag
Oklart att man ingår ett medlemskap när man handlar. Drar pengar varje vecka från kortet utan att skicka något kvitto så att man inte ska märka något.
Affärsmodellen bygger på o-seriositet. Handla inte här!
8 avril 2021
Avis spontané
Réponse : Zentorno
Hi Jonas,
Thank you for leaving a review. I have used Google Translate to translate your message, so I apologize in advance if I have misunderstood you.
We try to promote the 1st. membership as clearly as possible throughout our website, and to ensure this, our Danish website has been reviewed and certified by the Danish Non-profit organization E-mærket that ensures that websites are operated legally and ethically.
For both our Swedish and Danish site you are, in connection with the purchase of products priced at 1st. prices on our website, informed throughout the order flow that you are also purchasing a membership.
It is stated, for example, on the starting page, at every product, and on the checkout page. As a customer, you actively have to choose whether you want to buy a product at 1st. price or normal price. At the 1st. price we inform that you start a 1st. membership when you purchase a product for a 1st. price. A membership is also added to your shopping cart when you purchase products for 1st. prices for the first time. The payment obligation for the 1st. membership is as visible as the product you buy at 1st. price. Furthermore, you have received confirmation to your email with information about your membership when you placed your first order. In this email, the membership and the price per month are the first line in the order overview and are mentioned before the product that you bought at 1st. price. You are also clearly informed of when you will be charged for the membership.
If you have any suggestions as to how we could improve the information regarding the membership or if you have any concerns about our website, please reach out to us at hey@zentorno.com. Any feedback would be greatly appreciated!
All the best,
Team Zentorno
Oseriöst väldigt otydligt att man ingår…
Oseriöst väldigt otydligt att man ingår ett medlemskap när man handlar där ifrån som dom drar 274kr för varje månad.
26 mars 2021
Réponse : Zentorno
Hi Artur,
Thank you for leaving a review. I have used Google Translate to translate your message, so I apologize in advance if I have misunderstood you.
We try to promote the 1st. membership as clearly as possible throughout our website, and to ensure this, our Danish website has been reviewed and certified by the Danish Non-profit organization E-mærket that ensures that websites are operated legally and ethically.
In connection with the purchase of products priced at 1st. prices on our website, you are informed throughout the order flow that you are also purchasing a membership.
It is stated, for example, on the starting page, at every product, and on the checkout page. As a customer, you actively have to choose whether you want to buy a product at 1st. price or normal price. At the 1st. price we inform that you start a 1st. membership when you purchase a product for a 1st. price. A membership is also added to your shopping cart when you purchase products for 1st. prices for the first time. The payment obligation for the 1st. membership is as visible as the product you buy at 1st. price. Furthermore, you have received confirmation to your email with information about your membership when you placed your first order. In this email, the membership and the price per month are the first line in the order overview and are mentioned before the product that you bought at 1st. price. You are also clearly informed of when you will be charged for the membership.
If you have any suggestions as to how we could improve the information regarding the membership or if you have any concerns about our website, please reach out to us at hey@zentorno.com. Any feedback would be greatly appreciated!
All the best,
Team Zentorno
Bra pris och snabb leverans👌👌
13 janvier 2021
Avis spontané
Réponse : Zentorno
Hi Dammö,
Thank you for the awesome review!
Have a great weekend.
Team Zentorno
Ideen med hjemmesiden er god
Ideen med hjemmesiden er god, det samme er priserne. Men bestilte en vare onsdag formiddag som endnu ikke er leveret idag tirsdag. Og kundeservice er op til 2 dage om at svare. Har ikke kunne finde track and trace.
Rettelse:
Sendt til pakkeboks istedet for. Dao har IKKE givet besked. Leveret igår
12 janvier 2021
Avis spontané
Réponse : Zentorno
Hej Christina,
Tak for din anmeldelse og rosende ord om vores hjemmeside.
Vores svartid er op til 2 hverdage, men ofte svarer vi samme dag som du skriver til os. Mht. leveringen, så forsøger DAO altid at aflevere pakken på din adresse. Hvis det dog ikke er hensigtsmæssigt at efterlade pakken på adressen, så vil DAO aflevere den til din nærmeste pakkeshop. Jeg er glad for at læse at det lykkedes at finde pakken :-)
Ha' en skøn weekend!
Team Zentorno
So as i guess many others i missed the…
So as i guess many others i missed the membership now after x-mas, i noticed some odd recurring membership, guess we are just too used to good and fair service in Sweden/Denmark that we wrongly assume that other services can be trusted. Staying with standards of cdon/amazon in the future thanks for the lesson. Though cant really give anything but a 1 for this kind of scam.
4 janvier 2021
Réponse : Zentorno
Hi Wow/(mello),
Thank you for leaving a review.
Since we don't have any customers registered with the name "Wow" or "Mello", I can't comment on your specific case, but I'm sorry that you view our services as a scam. As an extension of not being able to identify you, I can't see whether you shopped at our Danish or Swedish site.
We try to promote the 1st. membership as clearly as possible throughout our website, and to ensure this, our Danish website has been reviewed and certified by the Danish Non-profit organization E-mærket that ensures that websites are operated legally and ethically.
In connection with your purchase of products on our website, you have been informed throughout the order flow that you are also purchasing a membership.
It is stated, for example, on the starting page, at every product, and on the checkout page. As a customer, you actively have to choose whether you want to buy a product at 1st. price or normal price. At the 1st. price we inform that you start a 1st. membership when you purchase a product for a 1st. price. A membership is also added to your shopping cart when you purchase products for 1st. prices for the first time. The payment obligation for the 1st. membership is as visible as the product you buy at 1st. price. Furthermore, you have received confirmation to your email with information about your membership when you placed your first order. In this email, the membership and the price per month is the first line in the order overview and is mentioned before the product that you bought at 1st. price.
If you have any suggestions as to how we could improve the information regarding the membership or if you have any concerns about our website, please reach out to us at hey@zentorno.com. Any feedback would be greatly appreciated!
All the best,
Team Zentorno
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