Réponse de Zero Waste Box

6 juin 2022

Hi Anne,

Thank you very much for your message and for your feedback. We're sorry to hear that you experienced a lack of information on the accepted waste list and from UPS. We continuously want to improve our processes and take feedback from our customers seriously.

We do have more in-depth waste lists on our online product pages. If anything is unclear going forward, just type your box in the search bar on our website: https://zerowasteboxes.terracycle.co.uk/ to receive more detailed descriptions on what we accept. Of course you can always message us on the live chat if you have any specific questions, our colleagues aim to respond immediately every work day from 9-5.30.

UPS should always notify the customer when delivering a Zero Waste Box; we will get in touch with them and investigate why this hasn't happened. For any future collections, the online process is very simple and quick. I am happy to send you our ZWB User Guide, just send over a quick email to customersupport@terracycle.co.uk

Thanks a lot and have a wonderful evening - The Zero Waste Box team

Réponse de Zero Waste Box

21 avr. 2022

Hi Owen,

We're very sorry to hear that. Our deliveries usually take 2-3 business days, but it might have been a little busier due to Easter holidays.

If you ever have any questions about your delivery (or anything else ZWB related), we have a live chat available on https://zerowasteboxes.terracycle.co.uk/ You can also send an email to customersupport@terracycle.co.uk - this email address can be found on the 'contact us' page on our website.

Our team is always happy to help.

Have a lovely day - The Zero Waste Box team

Réponse de Zero Waste Box

21 avr. 2022

Hi Anon,

I am sorry to hear our services didn't exceed your expectations.
We take the feedback of our collectors seriously. As part of the Acuvue process, you can only order one box at a time. We have emailed you with further information about this process + how to receive your next boxes.

Please, contact us back if you have any other questions.

Best wishes - The Zero Waste Box team

Réponse de Zero Waste Box

14 avr. 2022

Thank you for your feedback, we completely agree with you and are currently working on an alternative solution.

We use plastic mailing bags to protect boxes from bad weather conditions and to apply shipping labels on the outside of the package. We will recycle the plastic mailing bag if you place it inside your Zero Waste Box. Our team is currently working on a more sustainable solution; a reusable outer case made of textile and recycled plastic, which can either be sent back to us or reused as a textile bag.

We will update our customers when we launch this new solution!

Thanks - The Zero Waste Box team

Réponse de Zero Waste Box

Actualisé le 16 mars 2022

Hi Cher,

Thank you for your feedback. I'm sorry to hear you say we're in it for the money, because that's not at all the case. Zero Waste Boxes are pricey because we're recycling waste streams that are not typically accepted by traditional municipal recycling programs / local authorities. We wish this wasn't the way the world worked, but unfortunately it's still expensive to recycle items that usually aren't recyclable! It can take up to 6 months to fill up a large box and if you cut up your packaging before adding it to the box, you'll free up some space!

The price of the box includes the processing and recycling of all the materials, turning it into new products like playgrounds and athletic fields. You can read more about how we recycle here: https://zerowasteboxes.terracycle.co.uk/pages/how-we-recycle-1

I'm not sure I understand 'packages of recycling', but we do accept almost every type of waste. By partnering with retailers and manufacturers from around the world, TerraCycle also offers free drop-off recycling schemes for certain types of waste, which might be a better solution for you if you're looking for a cheaper option. You can find more information here: https://www.terracycle.com/en-GB

If you have any further questions or comments, don't hesitate to get in touch with our Customer Support team at customersupport@terracycle.co.uk

Have a great eve - The Zero Waste Box team

Réponse de Zero Waste Box

11 mars 2022

Anna, thank you for your kind words and thank you for recycling with us!

We're very happy to hear that you enjoy using our recycling service. Cutting up plastics food containers to add more space to the box is a great tip! If you can't decide on a next box, the All In One box accepts almost everything, so this is always a good choice.

If you have any recycling questions at all, don't hesitate to ping an email to customersupport@terracycle.co.uk

Thanks again - The Zero Waste Box team

Réponse de Zero Waste Box

2 mars 2022

Good morning,

Thank you for your feedback and for recycling with us! For me, it has been eye-opening to see how much plastic we all use on a day-to-day basis by filling up a Zero Waste Box.

Unfortunately, the boxes are on the pricier side because we're recycling waste streams that are not typically accepted by traditional municipal recycling programs. The price of the box includes the processing and recycling of all the materials, turning it into new products such as flooring tiles, playgrounds and athletic fields.

TerraCycle does also offer free drop-off recycling schemes for certain types of plastic waste. You can find more information here: https://www.terracycle.com/en-GB

If you have any further questions, don't hesitate to get in touch with our Customer Support team at customersupport@terracycle.co.uk

Have a wonderful day - The Zero Waste Box team

Réponse de Zero Waste Box

25 févr. 2022

Hi, thanks a lot for your response!

We are happy to hear about your prompt box delivery!

The Zero Waste Boxes are thick cardboard boxes which come with a plastic liner inside for impermeability. As long as you don't overfill the box (for a large box the maximum weight should be between 25-30kg and no more than that), the box should withstand. Of course, when full don't forget to seal the box shut with adhesive tape.

If you have any questions or concerns, feel free to drop an email at customersupport@terracycle.co.uk

Have a lovely weekend - The Zero Waste Box team.

Réponse de Zero Waste Box

22 févr. 2022

Dear Jacqueline,

Thanks for sharing your feedback and we apologise for your experience so far.
Blister packs are made from a complex mix of materials which means they can’t be recycled by your local councils and so currently, the Medicine Packet Recycling Programme sponsored by Superdrug is the only nationwide recycling solution in place, currently available in 200 Superdrug stores.

While we hope to be able to add more locations to the programme in the future, for now, you will need to visit one of the participating Superdrug pharmacies to be able to recycle your blister packs. If this is not a trip you'd usually make, we would advise saving your waste until you travel to the area for another reason.

I have also reviewed your communication with our TerraCycle Customer Care team and can see that the email which you sent on Friday evening has been responded to by our Customer Care Advisor Lily, with a number of options as well as a full explanation of how our free programme works. We have asked Lily to resend her response in case this has not reached you.

Please note, the FAQ answers are provided as additional support, and do not dismiss your ticket unless you select that the article has helped with your question.

Please feel free to contact our Customer Care team for extra support at customersupport@terracycle.co.uk

Best wishes - The Zero Waste Box team.