The same as the rest of the reviews. I purchase the same shaver I’m not sure how long ago, but today I received a notification that I had bought something worth £23 which I had not done! I went back t... Voir plus
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Lisez les avis des autres
On your first order they add on "VIP" acsess for around £20-25 but the first month is free so on your email confirmation for purchasing a product you won't think anything of it as it appears under you... Voir plus
L'entreprise a répondu
Edited after company responded to my email: As described by many reviews here, I was automatically signed up to a monthly subscription, costing over £22 per month without my knowledge. Do not ord... Voir plus
L'entreprise a répondu
Same to everyone else's reviews - lost hundreds of pounds just by buying a single razor whose quality was horrible. They do not warn you about the added subscription and make it free with hot first pu... Voir plus
L'entreprise a répondu
1,3
Mauvais
90 avis
Aucun historique récent de demande d’avis
Cette entreprise n’a pas récemment invité ses clients à l'évaluer, donc les avis ne sont peut-être pas représentatifs.
A répondu à 71 % de ses avis négatifs
Répond généralement dans un délai d'un mois
Comment cette entreprise utilise Trustpilot
Découvrez comment les avis de l’entreprise sont collectés, notés et modérés.
MONEY SCAM
MONEY SCAM - similar to what other reviewers have said, I ordered a razor with no issues but then a few weeks later they took £22.12 for a ‘subscription’ that I never signed up for. When I contacted them they said the subscription had been cancelled and when I asked about a refund they sent the same automated email again saying my subscription had been cancelled. Do not buy off this site.
7 juillet 2025
Avis spontané
Réponse de Zertoo
Hi Molly! We’re truly sorry for your experience—our goal is always to offer genuine VIP benefits, never to cause stress. 💙 The free-trial option for our VIP Club is always displayed in the cart and can be removed before purchase; after checkout, we send a confirmation e-mail with a one-click cancellation link so you can opt out at any time.
We couldn’t find your record in our system, so could you please share the e-mail address used for your order or your order number? That will let us locate any charges, confirm the cancellation and refund any amount if applicable. Our team is ready to make this right for you!
Scam, do not buy
Ordered a trimmer, was not as described, has a non-removable guide/guard so can not get it anywhere near the skin. Cheaply made, terrible quality, not worth £15. I was automatically signed up for a VIP subscription which I only noticed because it was on my dispatch email. Emailed them to cancel it. They refunded me 80% without having the return it. What a scam.
7 juillet 2025
Réponse de Zertoo
Hi Faye! We’re really sorry for the experience—our aim is always to offer genuine VIP benefits, never to cause inconvenience. 💙
The free-trial option for our VIP Club is clearly shown in the cart and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time.
We haven’t been able to locate an order under the name shown. Could you please share the e-mail address used at checkout or your order number? That will let us verify your purchase, cancel any subscription and refund any remaining amount if applicable. Our support team is ready to make this right for you—thank you for giving us the chance!
Total scam
Total scam. Ordered a hair trimmer then they took £22.12 from my account a few weeks later and they had tricked me into a membership. I didn’t tick any boxes or sign up for any membership. Definitely would not recommend buying from this company!
7 juillet 2025
Avis spontané
Réponse de Zertoo
Hi Claire! We’re really sorry for any confusion—our goal is always to offer real VIP benefits, never to cause inconvenience. 💙 During checkout the free-trial option for our VIP Club is clearly shown in the cart and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time.
We haven’t been able to locate an order under this name. Could you please share the e-mail address used at checkout or your order number? That will let us verify any subscription, cancel it immediately and refund any charge if applicable. Our support team is ready to make this right for you—thank you for giving us the chance!
Got a shaver online
Got a shaver online. Terrible, my old one is better. It barely shaves anything and only one side works anyway. Spent about £18 on it. Then today the company tried to take a further £22.0, luckily I use an online card and only put money when I need to purchase something, so there wasn’t sufficient money for them to take. I will let my bank know so they stop any further attempts, though. I am certain I did not sign up for any VIP shenanigans.
5 juillet 2025
Avis spontané
Réponse de Zertoo
Hi Rozza! We’re really sorry for the worry — our aim is always to offer genuine VIP benefits, never to cause inconvenience. 💙 During checkout the free-trial option for our VIP Club is clearly shown in the cart and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time.
We haven’t been able to find an order under this name. Could you share the e-mail address used at checkout or your order number? That will let us verify any subscription, cancel it immediately and refund any charge if applicable. Our support team is ready to make this right for you—thanks for giving us the chance!
Avoid!
Same as other users. I noticed I'd been charged £22 a few weeks after my initial purchase.
It was called a mystery gift. Turns out to be a subscription. I don't want it. Immediately stopped standing order with the bank and am trying to get money back.
Avoid!!!!!
3 juillet 2025
Avis spontané
Réponse de Zertoo
Hi Angela! We’re truly sorry for the confusion—our goal is always to offer real VIP benefits, never inconvenience 💙
We’ve confirmed your VIP membership was canceled and a full refund of £ 22.11 was issued on 4 July 2025 to your original payment method. Most banks take 3-7 business days to post a refund, so it should appear very soon.
The free-trial option for our VIP Club is always shown in the cart and can be removed before checkout; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time.
Could you please let us know once the refund shows on your statement? If everything is now resolved, we’d be grateful if you could update your Trustpilot review—your feedback helps other customers know they can trust us.
Thanks again for your patience, and just reply here if there’s anything else we can do!
Taking money for VIP rewards I didn’t want!
Happy to take your money for a VIP subscription that you had no idea you had even signed up to upon purchasing an item. Then when checking with customer support and enquiring “when was this VIP package applied at checkout, is it automatic? Because I know I 100% wouldn’t have selected it.”, they don’t answer. Trying to get extra money out of people in a very underhanded way.
I now have paid an extra nearly £23 for this “subscription” I didn’t want, ask for or know I had! Will not purchase anything again I’m afraid.
3 juillet 2025
Avis spontané
Réponse de Zertoo
Hi Rebecca! We’re truly sorry for the frustration—our intention is always to offer real VIP benefits, never to cause inconvenience. 💙 During checkout the free-trial option for our VIP Club is displayed in the cart and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time. To fix this right away, could you please share the e-mail address used at checkout or the order number? That will let us locate any subscription, cancel it immediately and refund any charge if applicable. Our support team is ready to help and make this right for you!
Sneaky ways of trying to scam customers
Bought a shaver from a website on tik tok, this then took me through to shopify and I made my purchase. I then received the shaver and month later a further £22.10 came off my account and would have continued to do so if I did not spot the transaction. This company apparently have signed my up for a vip membership without my consent and are now charging me a monthly fee. I have contacted them and am now pursuing the money back. If I don’t receive it I will be looking a fraud case with the bank. It’s actually quite sad that a company has done this as the initial purchase was fine but I won’t be using them again now because of there sneaky ways of trying to scam customers
1 juillet 2025
Avis spontané
Réponse de Zertoo
Hi Jenni! We’re really sorry for the confusion—our goal is always to offer real VIP benefits, never to cause inconvenience. 💙 The free-trial option for our VIP Club is shown in the cart during checkout and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time. To resolve this right away, could you share the e-mail address used at checkout or the order number? That will let us locate any subscription, cancel it instantly, and refund any charges if applicable. Our support team is ready to help and make this right for you!
Scammers
Ordered a shaver from them based on an advert from Facebook. Came ok, no problems. But weeks later I've just had a further payment debited from my card for £22 for a "VIP Club" which I never authorised.
So I'm going to have to dispute it with them.
Absolute scam, avoid.
30 juin 2025
Avis spontané
Réponse de Zertoo
Hi Louise! We’re really sorry for the frustration—our aim is always to offer real benefits, never to cause concern. 💙 The free-trial option for our VIP Club is shown in the cart during checkout and can be removed before payment; after purchase we also send a confirmation e-mail with a one-click cancel link so you can opt out at any time. To sort this out right away, could you share the e-mail address used at checkout or the order number? That will let us locate any subscription, cancel it instantly and refund any charges if applicable. Our support team is ready to help and make this right for you!
Absolute scammers
Absolute scammers who sign you up to ‘VIP membership’ without actually telling you when you order from them (this was an Instagram link)
DO NOT USE
29 juin 2025
Avis spontané
Réponse de Zertoo
Hi Harriet! We're truly sorry for the confusion—it's never our intention to cause any inconvenience. 💙 We’ve confirmed that your VIP Club membership was canceled and a refund of £22.16 has already been issued back to your original payment method. It may take 3–7 business days to appear on your statement, depending on your bank.
The free trial is always shown in the cart and can be removed before checkout; we also send a confirmation email with simple instructions to cancel at any time. If there’s anything else we can do, just let us know—we’re here to help!
Signed me up to a subscription without…
Signed me up to a subscription without anything saying I would be. There was no small print or anything (I signed out and went to checkout again to see if I had missed anything).
In my email receipt it had "gift" and luckily I checked what it was because that was the subscription. The FAQs also say the subscription service is something you have to opt in to which is a blatant lie. If you have shopped here make sure you check if they've signed you up to pay £29.99 a month without your knowledge.
24 juin 2025
Avis spontané
Réponse de Zertoo
Hi Travis! We're sorry for the inconvenience—it's never our intention to harm anyone. 💙 The free trial period for our VIP Club appears in the cart and can be removed before purchase; we'll then send you a confirmation email with instructions to cancel at any time. To resolve this immediately, could you please provide us with the email address used for the purchase or the order number? This way, we can locate your subscription, cancel it immediately, and, if applicable, refund any unauthorized charges. Our support team is 100% available to help! We look forward to hearing from you.
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