zFast - Web & Reseller Hosting Avis 

As a customer of 10 years, I feel I am in a perfect position to give an outline of the service you can expect from zFast.

Until they were bought out by UnlimitedWebHostingUK they were the best hosting company I could ask for, the support team were more than happy to go out of their way and support you in any way imaginable to get your services working correctly - for that, I am immensely grateful (to name just two Dan and Lee were brilliant)

Now, since the buyout - support tickets have an average response time of about forever after their first response which is always "That's not possible" "We don't offer that" and everything else in-between. You can reply within in the same minute of them and all they've done with their generic response is shove you back down to the bottom of the pile.

I am now migrating away from zFast due to their pricing going through the roof and their quality of service is subpar to what it once was.

Migrating away from them after 10 years? They won't make that easy, I'm now having to pay double for a different server with them to get access to the root details of all my accounts to migrate them externally. Being that I agreed to spend more money to migrate away from them I somewhat expected them to be mildly more forthcoming with help, no - not the case at all. You're still very much on your own without an ounce of assistance or a ticket reply within 16 hours.

There is no phone support, the phone support will either tell you to submit a ticket or say they don't understand the issue and you should submit a ticket - so lose lose for the customer. This is if they actually answer the phone which is next to never, so get used to being on hold all the time.

Overall I would suggest you go elsewhere or maybe even try their parent company, maybe they care about that one and it's customers slightly more.

Absolutely excellent support and service provided by zFast - I've used them for years and never once encountered a problem.

Their support is definitely one of the best I've ever come accross with fast and genuinely informative/technical support received.

I would highly recommend zFast.

I didn't understand what to do as a consequence of a recent email. Tommy B sorted it all out for me and replied very quickly having done what was necessary.

I've been using these guys for about 10 years now and they're always very responsive and helpful in a timely manner. Their services are great value for money and much better than the large household names e.g. GoDaddy and co.

Fantastic service and Support from Tommy at zFast.
Best hosting company I have used.

Yet again ZFast came to our rescue when one of our online shops was infiltrated by a malicious scammer which fortunately we pre-empted. Andy helped us no end with some really useful suggestions such as installing Cloudflare. ZFast always goes the extra mile and nothing is too much trouble. HIGHLY RECOMMENDED. We have had a number of Hosts in the past but ZFast is our "forever" service provider. David Sales, Company Secretary.

Andy and Nick were very helpful in solving a website/ Mail issue. As always the service is top notch.

The team were fantastic! They saved me a full meltdown! Special thank you to Nick and Andy. They were very patient with me and the fact that I'm not very technically minded LOL. They had me back up nd running in a matter of minutes, I would highly recommend this company!

The guys at Zfast are superb. They have rescued our sites more than once and today did a sterling job helping us restore a situation that had failed.

The hosting is cost effective, you get loads of space and it is FAST. Couldn't recommend more highly.

I needed help getting my old files back from a service I was cancelling. They were extremely helpful and were able to get me the files I needed. I originally put in the Ticket late at night (8 pm-ish) and they had got back to me in less than half an hour and were still working to resolve my issue after a couple of back and forth messages, well past 9pm. This was really appreciated as I was expecting a reasonable response time to be the next day.

Such quick and accurate responses. The team is always available to help you regardless of how stupid your question may be!

Thank you

Absolutely brilliant sorted it out in no time

Tommy was quick and solved my issue with ease. Delighted with the superb service I have always received from zFast. 7 years on and still happy using the service. Well done zFast team!

Account suspended for the 2nd time in. It so many months, this time because they claim I was sending spam emails or malicious emails direct from my email account ?!?!?

I’m a professional and have no interest or time for that and as a result they suspended my account. Have warned if I get another I would move to another service provider, when working it’s fantastic and customer service is always good. However it’s a shame the low security and security ethic for their shared hosting systems is so low.

I hope this improves a little meaning I dont have to move. But I’m now arranging a plan b!

Absolute team of professional support staff. Always happy and ready to take care of support issues when we are stuck. I am glad to have Zfast as a trusted, knowledgeable and reliable web hosting business Partner.

Looked at this host a few years ago as a backup for a very few non commercial low traffic sites, on a reseller plan, although I cannot complain about the support, but I will say this, with most requests I have I am greeted with "you need a private server", cant use WP multisite installs they have multiple "so called" security issues, the real kicker was when they don't allow the server to send out emails for basic open source apps (not mass mailers) that THEY offer in their own product offering.
Totally regret going with them and will have to start migrating everything to a host that will actually provide "real world" hosting.

A very reliable hosting service provider.

Thanks Tommy, always a quick & clear response and you tell me exactly what I need to know. Fantastic!

So glad that I found ZFast. We now have several websites hosted with them. They have helped me out so many times with skill, knowledge and customer care. I ran into trouble moving our shop from one subdomain to another and ZFast pitched in to save the day! Grateful is an understatement. Well done ZFast!