Zing Asia Avis 

Réponse de Zing Asia

Actualisé le 9 avr. 2024

Hi Carl,

I am very sorry about this.
I can see you did order a number of clearance priced items that were past the best before date.

For example

Lee Kum Kee Peking Duck Sauce 383g (李錦記 北京鴨醬) LKK Peking Duck Sauce CLEARANCE Best Before - 2024-02-26

I am glad to see that this is clearly indicated in the title.

Did you also know that we are one of the only online supermarkets were you can actually see the best before dates of every item directly on the product page?

For example please have a look at that product with this link

https://www.zing-asia.co.uk/spice-sauces-pastes/8062-44700-Sauce-Lee-Kum-Kee--Peking-Duck-Sauce-078895124095.html#/2950-best_before-2024_02_26

And I also glad to note that the best before date is correctly showing in the link to the page.

However with all that information to hand we still appreciate people are busy and limited by time right? So we know busy people miss this information.

But luckily we usually phone people up that have ordered items that have passed the best before date, just to make sure they have that information.

I am very glad to see this happened in your case, I am sorry these dates came as a shock to you and you asked for a number of these clearance items to be refunded.

I can see this affected 20% of your order by value before shipping cost. We aim to refund such amounts at the point of shipping and I am sorry to say the despatcher can only issue refunds to voucher for card payments via Stripe.

I am very sorry if this part was not explained to you but I am delighted to inform you this is easily reversed. I can delete that voucher and send back to card for you, I will also pro-rata a discount on your shipping and refund the pro-rata amount back to card.

I am very sorry about this issue, it is the first I have heard of it, I am sorry if you have tried to reach us and could not get through. I cannot find an answerphone message nor email relating to this so please accept my apologies if I have missed one.

Please note calls to 01244 888809 do usually have to go though a Google Screening process due to a high volume of spam callers. Please accept my apologies if the screening was also a barrier to you.

Just let me know if you would like me to do that refund for you, or if you have any other concerns you would like me to deal with. You can also do this by editing your review if that is more convenient for you.

Very sorry for any inconvenience,
Kind regards,
Ian

UPDATE: 9th of April 2024

Hi Carl,

I have canceled the voucher for you and sent the product refund back to card along with a 20% pro rata discount on the shipping fee. Hope that helps, any further issues please do let me know, sorry I have not heard from you yet but I hope this will improve your experience. We would like all our customers to have a 5 star experience so do get in touch if we can be of further assistance.

Many thanks,
Ian