Zingox Traders Uk Ltd Avis 282

Worst service. Never Recived parcel no refund initiated. No contact lines open. Online chat is not working. No response to email. Never recommend to anyone. Please respond to online chat at least or provide correct contact number

Sent like 4 emails to customer servive and zero response also no response from multiple tries of the online chatbot :/ didn't get my order not the companies fault but the delivery company... however ive spent £40 on an order i never got and have had no help from the company despite multiple tries to contact them and im down £40

Many items missing and did not refund even after trying to reach them via various channels. Non existent customer service. Avoid at all costs

I don't know if the management has changed but the service has gone completely downhill. Firstly half the items were out of stock and there has been no news about refund even after a week on. The phone number on website doesnt work and no reply to email. So I am lost on how to claim the refund back. I do not want to be spending hours following up refund which should be given anyway for missing items. They have certainly lost a customer. Extremely disappointing.

I placed my order on April 29th, and it’s now May 12th, but the delivery hasn't arrived yet. Despite numerous calls and emails, my attempts have been met with silence. The service experience has been incredibly disappointing.

Missing paid item in delivery. No customer support

Two jars of Kasondi missing from the delivery. No response to my emails.
The rest of the order was fine, so 2 stars rather than 1.

Never managed to get a refund for a couple of small items that were on my order but were not in stock
Didn’t bother to ask them as the amount was small!!!!

Avoid this company at all costs.
I ordered rice from them three months ago and have still not received it. Their phone line goes unanswered, and despite emailing them two months ago to request a refund, I have had no response. I’m shocked that retailers like this are still allowed to trade!
Following the above review I received below comminication from Trustpiolot:
You’ve written a review for Zingox Traders Uk Ltd, and they’ve asked for more details to better understand your experience.

Just a reminder that you have 2 days left to provide more information or your review may be taken offline.
Dear Sirs,
I am not sure what further information you require. I ordered a bag of Zebara rice a few months ago, but it was never delivered. I invite you to try contacting the company yourselves, and I wish you the best of luck. I have emailed them but have not received any response and am still waiting.

Delivered less than half the order and have not responded to any emails or calls. Thus, not a great experience!

Items not delivered
For communication
Not refunding the amount
Escalated to PayPal

Worst experience ever, never shop from this place

Every time I place an order most of the items are missing, they don't even contact before dispatch to inform you of the out of stock items not being shipped, like other vendors do. Chasing them for a refund is a nightmare. No one responds on the given phone number or the chat on the website.

Bad experience not suggested they send wrong item and don’t refund and they don’t even reply

This was a very good company but I will take my custom elsewhere. They have raised their checkout amount for free delivery to £65 from £45. There are quite a few companies who offer similar Indian groceries and fresh fruit and vegetables and their delivery charges apply for checkout amounts of £40-45. I will now order from these other companies.

Dishonest, unethical company! They deliver quickly, but beware -- if your order is wrong, you will go through a nightmare trying to get a refund. I have food allergies and ordered a specific kind of fruit that I can eat. I was sent the wrong fruit, which I can't eat. I just got on their live chat to let them know, and sent a picture of the fruit I received. Despite the picture, I just spent 10 minutes arguing with the live chat agent about whether it is in fact the wrong fruit. Then the agent just left the chat. This fruit wasn't cheap and I'm now out of that money I spent on food I can't eat. Terrible business practice, I don't know how this company gets away with it.

The Mangos were not looking anything like you have displayed in your advert.
All of them were shrivelled and , half of them decayed within 3 days of arrival.
I am very disappointed and this is the last time I bought mangos from you.
Have a bit of conscience. It will go a long way

Ordered hot sriracha received it very quickly very satisfied with service