Zonar Avis 

272
TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 1 sur 5 étoiles

We were with GPS Trackit for years, they changed/sold to Zonar. Made us sign a new 3 year contact Our system never worked right after that. Reached out to Technical support numerous times with eithe... Voir plus

Noté 4 sur 5 étoiles

I love the session and trying to understand as we move along, but she’s a bit too fast as we are moving along. I maybe wrong but it will help if we can ask questions before moving on to the next proj... Voir plus

Noté 5 sur 5 étoiles

Wow, I had been having some issues with miscommunications etc and Janet has been such a great help figuring out account out. She communicates clearly, concisely and as scheduled. She took the time to... Voir plus

Noté 5 sur 5 étoiles

Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work... Voir plus

L'entreprise a répondu


Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

272 avis

5 étoiles
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1 étoile

Demande des avis aux clients

Cette entreprise invite régulièrement ses clients à laisser des avis, qu’ils soient positifs ou négatifs.

A répondu à 16 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

Comment cette entreprise utilise Trustpilot

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3,8

Tous les avis

(272)

24 avis reçus au cours des 12 derniers mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 4 sur 5 étoiles

Presentation was a little too fast and…

Presentation was a little too fast and it need to be put in a more better order. If creating tags need to be completed first then that’s where it needs to start. Other than that the presenter did a great job.

2 mai 2023
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Réponse de Zonar

Thanks for taking the time to provide your feedback. We'll certainly take this into account going forward. A member of our our training team will reach out to offer some one-on-one training as well.

Noté 4 sur 5 étoiles

Did great

Did great, was very clear spoken. Wish it went over maintenance tab more but great for a entry lesson.

28 avril 2023
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Réponse de Zonar

Thanks for the great review Kolby. We'll have one of our trainers reach out to cover the Maintenance tab in more detail. Thanks for being a GPS Trackit customer!

Regards,
GPS Trackit Customer Experience Team

Noté 3 sur 5 étoiles

Needs more first-time user information

Maybe I misunderstood the goal of today's session, but I needed more information relating to setting up our system for first-time use. We were 38 min. into my video recording of the session when we were instructed to click on ACCOUNT first in order to set up TAGS, DRIVERS, and USERS.

25 avril 2023
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Réponse de Zonar

Hi Rhonda, Thank you so much for the valuable feedback regarding the training session. We will have one of the trainers reach out to set up a one-on-one session and cater it to your specific needs. We'll share the feedback with the team as well.

Thanks,
GPS Trackit Customer Experience Team

Noté 5 sur 5 étoiles

Online Training

Online training was very beneficial and informative.
Savannah was very thorough so few questions were needed.

17 avril 2023
Noté 5 sur 5 étoiles

Live experience

What was beneficial to me was the fact that I could watch what was being done instead of just listening.

13 avril 2023
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Réponse de Zonar

Thanks for the five stars Margie!

Noté 3 sur 5 étoiles

It is difficult to navigate

It is difficult to navigate. We have trouble with the ELD units that plug into the trucks. I have to call to get the quarterly mileages.

6 avril 2023
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Réponse de Zonar

Hi Dwight, thank you for the review. We want to make sure you feel comfortable using our platform. One of our trainers will be in touch to provide one on one training.

GPS Trackit Support Team

Noté 5 sur 5 étoiles

Training - GPS Trackit

Savannah was knowledgeable of the GPSTrackit Program. She was on time, patient, and kind. Savannah provided pertinent answers and explained the system thoroughly. I am more comfortable using GPS Trackit. Thank you very much, Savannah.

10 avril 2023
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Réponse de Zonar

Thank you so much for the excellent review Cynthia! We'll definitely share the Kudos with Savannah. Please let us know if you need anything. Our support team is available 24x7.

Kind Regards,
GPS Trackit Customer Experience Team

Noté 5 sur 5 étoiles

Luke Tillisch has been great!

Luke Tillisch has been absolutely phenomenal. I was ready to be done working with you folks... he listened and addressed the issues. He is prompt and does what he says. Great team member you got there!

6 mars 2023
Avis spontané
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Réponse de Zonar

Sean, We're thrilled to know Luke was able to restore your faith in our company. Thank you for the 5 star review!

Regards,
GPS Trackit Support

Noté 5 sur 5 étoiles

So far was easy..I stayed for the main…

So far was easy..I stayed for the main focused that I needed to know..then I got off but when I needed an answer she responded fast.. she was on point as always..ty for the teaching a beginner like me. 5 🌟 stars

27 mars 2023
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Réponse de Zonar

Thank you for the 5* review Monique! We know you'll find value in the platform. Please, reach out if you have any more questions.

Thanks again,
GPST Customer Experience Team

Noté 5 sur 5 étoiles

I enjoyed the overview

I enjoyed the overview. I have limited access to the program, but will review the recorded version of overview. Thank you.

23 mars 2023
Noté 3 sur 5 étoiles

Very hard platform to navigate

Very hard platform to navigate not as simple as other GPS tracking company,
great customer service, great support but you need to do something on your own very difficult.

22 mars 2023
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Réponse de Zonar

Hi Zack, Sorry to hear you're finding the platform difficult to manage. We definitely want to know more about how we can improve our product to help you and your company be more successful. We will have our trainers reach back out to provide additional one on one training. We appreciate the positive review of our customer service.

Thanks,
GPS Trackit Customer Support

Noté 3 sur 5 étoiles

The program is a good program but the…

The program is a good program but the training has been pretty hit-and-miss not covering the topics that I need.

14 mars 2023
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Réponse de Zonar

Hi Jon, Thanks for the feedback regarding the group training. We will have one of our trainers reach out to schedule a private one-on-one session to address any topics you'd like to cover. Thanks again for your review.

GPS Trackit Support

Noté 5 sur 5 étoiles

Eric did a great job going through…

Eric did a great job going through basic information's about GPS Trackit!
I was amazed at what this could do! Unfortunately this is too much information for my position, I do sales and it will be easier for me to reach to the driver ( by a phone call )to see what is ETA will be. I'm sure my company will benefit more out of this. My needs are different, I get calls from my customers to see where their delivery is at, we are a local bakery ( with seven 24 feet box truck )doing fresh daily delivery.
Thank you!

21 mars 2023
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Réponse de Zonar

Thank you for the great review Bernard. We appreciate the 5*s. We're here for you and your company. Let us know if there's anyone else you'd like us to reach out to for additional training on GPS Trackit!

GPS Trackit Customer Experience Team

Noté 5 sur 5 étoiles

Five star company with great products and support.

Always receive five-star support from Trevor Hoyle. He is responsive and resolves our issues stemming from our recent migration to a new platform. All of the team at GPS Trackit are awesome to work with. It's rare in an era of short staffing to receive great Support and Service. Thank you.

16 mars 2023
Avis spontané
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Réponse de Zonar

Hi Tim - Thank you 5x. We appreciate the kind words about Trevor and the rest of the team here at GPS Trackit. We're here for you if you need us.
Thanks for the 5-star review!

GPS Trackit Support Team

Noté 5 sur 5 étoiles

needed help and got it

I'm new here and everyone has been so very helpful. I can call in and ask for help and get it without fail. nice, easy to talk to people that really want to help. They walk me through the steps to get the help I need and explain to me in a way that doesn't make me feel crazy for calling in and asking in the first place. So glad I made the switch.

14 mars 2023
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Réponse de Zonar

Hey Rick! Thank you so much for the great review. We appreciate the kind words about our Customer Support team. We're glad you made the switch too!

GPS Trackit Customer Support Team

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