Zuku Avis 

The internet/wifi service is a nightmare. Customer service agents have been trained to lie and cheat their customers. Pay money to this company is guaranteed to get scammed. Zuku is a den of thieves masquerading as an internet service provider. Why the government doesn't close this fake internet service provider is incomprehensible.

Decided to give this provider another chance after almost 9 months of not using the service because of constant disappointment. Today, they asked me to pay, and I would get reconnected within 15 minutes. It took 4 calls and almost 5 hours to get this sorted, from the 15 minutes promised. 3 different agents promising to sort the issue that was not sorted. Honestly don't think I will renew. Thank you, Truphena, though, for sorting the issue

This is one of the worst wifi providers you can ever use in Kenya, especially if you are trying to game online or do anything in general. You would rather buy data than get a wifi subscription with them. Customer care not even picking up your phone. Basically ass servicess

It all began with a service disruption on 23/09 this year. I called in for a technician and they came three weeks later. Yesterday as I was renewing, I noticed a loss of signal but when I called customer care, I was told to pay and it would go away, surprise surprise, I paid 200,000UGX and then they told me a technician would be with me shortly. No one came. Zuku no longer cares about the customer but the money. How do you tell someone to first pay for a technician to come and look into their issue?

Terrible service! On the 27 of Aug I was told by a Zuku employee that if I pay 149.000 then a technician would be a my place the same day. After calling more than 7 times a technician finally arrived on the 15 of August. He ensured me that my subscription would start from that day. On the 27 of August they cut off my internet. I called Zuku and they told me that the best they could do was to give me a month for the price of 74.500 but with only have the speed I had before.
I fell it should be illegal to lie to customers.
Anyway, stay far away from Zuku

Worst of the worst, after paying for installation no communication is done, the sales person disappears and you have to wait for days for the technician who never arrives nor communicate. This are cons, enroll to zuku at your own risk

The worst internet service provider ever . Agent promises installation will be done ,the technician calls saying they are no routers , i feel imma about to take legal action . How can you say you offering services , request customers to pay then say there are no routers and you don't know when they'll arrive.Worst part is that when you request for the reversal they say it will take 7-14 days , are these guys really serious even the reversal they want you waiting that long. I do not recommend anyone to put their money in this company , they are the worst.

Worst mistake of my life🚮🚮. I spoke to an agent and she promised I'll get the installation as soon as possible since the technicians are around. As soon as I paid she stopped picking my calls and the customer care has been lying from morning. I called them again in the evening only to be told there are no routers and the do not know when the issue will be resolved 😭. Wish I came here first🤦🤦

The worst customer care service ever.
The internet itself was good, but if anything happens or signal is lost no one will care to Com and fix it... They keep lying and say we will come but this never happens

Don't choose Zuku !!! I wanted to tell people how bad the company is, but I see that there are already lots of negative comments.
They came nice and smiling, made a contract with me, had me pay the fees and then the technicians came and explained that it was not possible to install the router in my apt.
Four weeks later I'm still waiting for the refund of my money !!!

No 1 worst internet service provider always internet down paying monthly 7,099kes per day 239 kes worst of money even call customer care need wait for 1hr lines are bc even
Customer care picked doesn’t offer real solutions either — just scripted replies and empty promises. For the high prices they charge, the service is simply not worth it.

Definitely not recommended!

Worse internet,paid for it on 27 July, today Wednesday same story we are working on it.This team will tell you a lot of story.
When you ask about your refund so you can install other services since they have failed to deliver, they pretend to speak to supervisor just to calm you down.
Worse services with zuku.

zuku this is worst internet ever it isnt working for like 24 hours we have to waste our time jut calling them but they never try to fix it they only say its a problem within the area genuinely we are having a bad experience with its the internet service we cant bare it

The worst internet service company I must say. Network is always down and they do nothing to fix it

For me,what really put me off about the zuku internet is having to replace the router each and every single time.I have used zuku WiFi for two years and in my two-year experience with zuku, I have repaced my router twice,which made me really question their products.Also, I think they can work on their customer service.I personally called the zuku customer line for assistance, promised me that my issue would have been fixed within 24 hours and nothing was done about it .But what really brought me to the edge is when I called them when my router had a problem once more and they told me to go to their physical shop with the router (that they had fixed on the wall) and replace it with another,rather than just bringing another router and fixing it on the wall.I mean, what's customer service for?????

Worst service ever a sales agent lied to me about getting 40mbps for a certain offer and when instalation was done the mbps I received was 10mbps.. It's now been 1 week I'm trying to follow up after launching a complaint but it seems zuku do not know what customer service is nor do they care about their clients. Worst provider!!

Liam

Your review is already strong, but here’s a slightly refined version for clarity and impact:

Worst Company Ever – Avoid at All Costs!

This company is an absolute nightmare. They have given us the runaround for now three months regarding a refund, despite multiple requests, emails, and even in-person visits to their office.
Their customer service is completely dishonest, constantly making false promises with no intention of resolving the issue. At this point, it feels like they’ve stolen our money over KSH 25,000

Beware! If you value your hard-earned money, do not trust Zuku. They will take your payment and refuse to give refunds. Stay far away from this scam of a company!

ZUKU SHOULD CHANGE THE NAME FROM ZUKU TO ZUKUTHIFE IN KENYA.
BAD INTERNET BAD CUSTOMER SERVICE AND THE CUSTOMER CARE PEOPLE ARE GETTING SALARYS FOR LAYING TO CUSTOMERS.
NO BODY SHOULD BUY ZUKU AND ASLO LETS TRY MAKE VIDEO PULLING THE ZUKU INTERNET OUT AND BRAKING THE DEVICES.

Worst internet providers. In a span of a month, every week you have days with no net! You pay for a useless service. I do not recommend Zuku at all