Zuku Avis 

WORST CUSTOMER CARE SERVICE,WORSE INTERNET... Imagine i don't have internet for the past two days. I have been contacting them like crazy.they are so unprofessional.i have done my payments..i followed up with the network i did the payment with and they have clearly stated that your payment has gone to the zuku system,but the system is also pathetic just like their services.. they are quiet ,they don't care ...
I personally advice if you are using ZUKU be ready to face the consequences..these people are worse... And now they have already lost a customer!!!!!

My experience is with zuku Ugandan. You pay a hefty sum for their fiber internet and they don’t appear if you have an issue, up to when your bundle runs out naturally. Worst customer care service. Highly avoid them please

I have been having a good experience with Zuku Kenya especially since i met this sales representative or Retention Janet Mijide Umoja 2 area i wanted to leave and stop using zuku but because of her effectiveness and efficiency, she made me stay put, she doesn't leave her job undone and any time i contact her she is always there to to act and act swiftly and effectively.

If there was a zero star rating, that is what I would give them. This is the Zuku in Tanzania. They are just the worst internet provider I have had in my life. They are so bureaucratic and corrupt. They take forever, days and days, to provide the services you pay for and their staff actually ask for extra money from customers, it's bribes really, for them to do the work that they are supposed to and that a customer has already paid for. Save your self the disappointment and headache and use a reliable, honest and ethical internet provider.

its absolutely sh!t,you go off at random times,i cant even load a simple app and i cant even trust you anymore,please whoever made this wifi fix it and go back to school cause its the worst wifi to ever exist.I wish there was a zero star and i highly dont recommend

One of the worst WiFi experience ever . Wouldn’t recommend to any soul. Paid last month for two months and got to use the WiFi one week afterwards. Zero customer service zero knowledge regarding their services.

Bad experience is an understatement. Paid day 1 but got internet on day 3. Here I am a week old ..... yesterday and today I don't have internet. The frustration is exhausting... & on another level.

Zuku is absolutely the worst company I’ve had to deal with. My internet connection is down almost every week and they promise it won’t happen again but low and behold…
The problem is they say they will come in an hours time and keep you hanging around then show up sometimes 2 days late instead of being truthful and letting you know the real issue. Their customer service is appalling and since they can’t answer you they cut you off. They say be patient constantly but are they patient with your payment??? We have paid 6 months in advance! Bad bad service. Pay extra but don’t be with ZUKU.

Worst customer service ever, the customer service team is so rude, I have to call them every month to share an invoice for payments, this is the worst service provider. Would never recommend them. There's a Simon and a Dennis, the worst of them all, Not empathetic, they disconnect calls, What an experience.

Worst customer care ever !!
Every month I'm requesting an invoice & EFD receipt. I have to send several emails, call several times to get satisfaction.
This is a shame for such an easy and basic work

Pathetic doesn't even begin to describe the Wi-Fi service from Zuku. Half the time there is no connectivity and the other half you'll be operating on 0.8 Mbps even on a 20 Mbps subscription. Customer care will never pick your calls but will be very quick to remind you of due payment 3 weeks before expiry and every week after that. Engage at your own risk

Zuku should have a policy of reimbursing money . I paid for a package under the idea that the account will be suspendable for the two weeks im not around. I called them and the agent confirmed the same to me. After paying they say they can only suspend for a month plus. Quite inconveniencing if you ask me. They should be clear with the terms even before payment.

its so bad i even feel like puking honestly you guys need to quit honestly there s no hope for this company
always recieving slow speed a just dissappointed in zuku

Very poor. If you want a taste of poor experience, try zuku.
I had to let my money go... Just seek a different service provider.

This is the worst service i have ever experienced , for one week now i have the same problem no wife connection ,i am on the phone with them 10 times probably more a day to resolve the issue every time it’s a different story ,and we will call you back that never happens, safe to say i will cancel everything and move to a new service provider

I wish I could give zero stars. These Zuku people are thieves. They take your money and don’t provide internet. Useless customer service, even worse repairmen. ZUKU SUCKS! Do not buy!

The company and the worker's sucks...poor services- luck of Tools ending up spoiling the Walls with nails and bad cable/wiring Installation leaving the place looking so ugly..and at the end the internet fails to work as it should. When you call them they keep saying they are going to send someone to help but no one will show up...Bad experience ever.

The worst company l have ever come across, when it comes to signing new clients they are very prompt,they even call you back to make sure you have paid and once payment has been received … you will call for ever and get the same answer we apologize,but I have escalated the issue and someone will call you in 15 mins … trust me I have been waiting for days now and I haven’t received any call at all, I have been calling customer care and I get the same crap over and over… please dont sign up with this scam of a company

Rather buy potatoes at the market than subscribe with this scam company.

Very soon watamulikwa