ZuZu Jewellery Limited Avis 61

TrustScore 4 sur 5

3,8

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Lisez les avis des autres

Noté 5 sur 5 étoiles

Bought the most beautiful piece of rook jewellery from Zuzu. Gorgeous piece, great quality. The piece arrived ahead of time and beautifully packaged. Excellent experience from start to finish,highly... Voir plus

Noté 5 sur 5 étoiles

I am so pleased with my three items. They’re stunning, well crafted and are going to look perfect when my piercings are healed and ready for them. The speed of and contact during the ordering and de... Voir plus

Noté 1 sur 5 étoiles

I’m not happy with my purchase. I purchased a solid gold ring hoop, received a flimsy, damaged ring, yellow gold showing through not “laser mark”. I’ve now had to pay for a return after complaining an... Voir plus

L'entreprise a répondu

À propos de l'entreprise

  1. Bijouterie

À propos de ZuZu Jewellery Limited

Écrit par l'entreprise

Renowned for our intricate details, stacking rings, and tiny huggies. ZuZu pieces are crafted with love for the goddesses amongst us. A contemporary London-based jewellery company, that's regenerated the world of luxury; from earrings to necklaces to rings and everything beautiful in between.

Coordonnées de contact

3,8

Bien

TrustScore 4 sur 5

61 avis

5 étoiles
4 étoiles
3 étoiles
2 étoiles
1 étoile

A répondu à 100 % de ses avis négatifs

Répond généralement dans un délai de plus d'un mois

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Les entreprises sur Trustpilot n’ont pas le droit d’offrir des incitatifs ni de payer pour masquer des avis. Les avis reflètent l’opinion des utilisateurs et non celle de Trustpilot. En savoir plus

Noté 5 sur 5 étoiles

Amazing service

Amazing service. Very quick. Great communication. Great product.
Worth the money.

22 décembre 2022
Avis spontané
Noté 5 sur 5 étoiles

Beautiful jewellery, fantastic service.

I am so pleased with my three items. They’re stunning, well crafted and are going to look perfect when my piercings are healed and ready for them.
The speed of and contact during the ordering and delivery process was absolutely brilliant.

12 novembre 2022
Noté 5 sur 5 étoiles

Would order again, will be recommending

Arrived the day after I order.
Absolutely love my earrings.
They are very dainty and small, this is exactly what I wanted but just warning in case that’s not what you’re looking for!

3 novembre 2022
Noté 5 sur 5 étoiles

This is my go to place for jewellery…

This is my go to place for jewellery for my piercings as I only wear 9ct gold in my ears as it doesn’t tarnish over time. They do some really beautiful pieces and are really well priced. People always ask where they came from and I always recommend ZuZu

28 août 2022
Logo de ZuZu Jewellery Limited

Réponse de ZuZu Jewellery Limited

Dear Jane,
Thanks for taking your time to leave us a review, we really appreciate your feedback.
Kind regards,
ZuZu Jewellery

Noté 3 sur 5 étoiles

Resolved

Placed an order which did not arrive. No tracking available leading me to believe my order had never made it to Royal Mail. If it did then Royal Mail need to be more responsible with customers orders as this impacts a company’s reputation!

Communication was delayed however I presume this was due to the company trying to locate the order however due to this I am without my order. That said I have received confirmation a refund has been issued (thank you!)

It’s great you are looking at orders over £100 being sent next day however if Royal Mail cannot successful track and deliver an order on standard delivery I am unsure how next day delivery will improve their competencies!

Thanks again for the resolution!

19 août 2022
Logo de ZuZu Jewellery Limited

Réponse de ZuZu Jewellery Limited

Dear Wayne,
The order was processed in a timely manner. Tracking was provided as soon as the item was dispatched, this is the same with all our parcels. We don’t send anything out without tracking.
There was no issue with the jewellery, it was simply an issue with Royal Mail not delivering the parcel which is no fault of our own. Unfortunately, this does take time to investigate, and we asked for your patience whilst we did so.
We have responded to all your emails and your order has been refunded.
We have used this experience to improve our services, and we will be upgrading all orders over £100 to next day delivery.
Regards,
ZuZu Jewellery

Noté 1 sur 5 étoiles

The Huggie earnings I bought had a…

The Huggie earnings I bought had a picture of a adult wearing them. However the earnings were tiny and wouldn't fasten because they were so small. She hasn't got big ears or is overweight just a normal size 14. Because they are classed as intimate items I can't return them. I would suggest unless they are for a child don't buy them

15 juillet 2022
Logo de ZuZu Jewellery Limited

Réponse de ZuZu Jewellery Limited

Hi Jill,
Thanks for leaving a review about your recent purchase.
This huggie earring is worn usually on cartilage piercings which are shallow and the effect is a close ring hugging the ear (as shown in photos) so there is no space between the ring and the outer ear. This is shown in the picture and the inner and outer dimensions are given. This is a particular style. We will make it clearer these are tight for shallow piercings, in future.
We are sorry to hear that you were unhappy with your purchase. The dimensions in the product description support the product photos, but we will aim to make this clearer.

Kind regards,
ZuZu Jewellery

Noté 5 sur 5 étoiles

Dainty star bracelet

Dainty star bracelet
Super cute gold bracelet , dainty but good enough to never take off and sleep in
So nice I ordered another
Super fast delivery too

12 juillet 2022
Noté 5 sur 5 étoiles

Love my rook jewellery!

Bought the most beautiful piece of rook jewellery from Zuzu. Gorgeous piece, great quality. The piece arrived ahead of time and beautifully packaged. Excellent experience from start to finish,highly recommend this seller! Thanks so much 🌸

7 juillet 2022
Noté 5 sur 5 étoiles

The shipping was very quick!

The shipping was very quick and the presentation of the bee ring was beautiful. I really love this little bee ring. I choose rosegold. My little bee is sooo pretty. The craftsmanship is amazing. I highly recommend this shop. You won't be disappointed.

5 juillet 2022

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