ZZPS Limited Avis 681

they have all the smart way to pull money out from your pocket please be aware parking lot/s sometimes are a scam.

It was great that they could see i had made an honest mistake. I will be more careful in future!
On thing that would improve the experience would be an acknowledgment on screen that the appeal has been sent. I was worried whether it had gone through or not.

Threatening emails in spite of providing all evidence about the errors made by service provider.

I parked in a bank park car park called
Milton street car park in Sheffield and used my parking app which said I was in milton street car park and paid for 2 hours on my app.It turned out that almost next door is another car park called milton street car park owned by Sheffield city council which I had mistakenly paid for. I thought this matter would be cleared up as a genuine mistake and offered to pay the original fee and some extra for admin which was point blank refused.Now we are on letter 4 of threats after making it quite clear more than once that I am quite happy to go to court it’s become quite entertaining to my work colleagues so it’s not all bad I suppose.

I parked in a disabled bay and displayed my Blue Badge and went to register the car as usual. One of the two machines was labelled "out of order" and the other failed to register my car despite several attempts. As there is no charge for Blue Badge holder I left my car parked. Subsequently I received a penalty charge letter that was rescinded on appeal. My appeal was received sympathetically and the staff were very helpful and polite.

trying to get them to understand that the car in question was P/X in Oct 25 and the paperwork i have is for a fine in Dec25. They still insist i was the driver. more fool them I have proof, paperwork. They are now at the stage were they are saying court papers will be issued. I will go in with harassment, stress and any other claims i can think. good luck Gary Osner. This all started in Jan 2026 Parking charge no from BANK PARK 9002725335280 then ZZPS ref No 9002725335280. as you see they are the same because Gary Osner is CEO to both companies. What a set up. See you in court Gary.

Never received the first penalty letter!
The first penalty letter came through the post the same time with zzps debt collector letter saying I owed £170!! When I had no recollection of the first initial charge.
The car park machine wouldn’t recognise our car number plate and we took pictures of evidence that we tried to pay for our parking, we spoke to someone over the tannoy who told us to take picture evidence that we tried to pay but he couldn’t even locate our registration number plate, leaving us nothing more to do.
It was late and I had my son with me who had severe learning disabilities who was getting very stressed and over stimulated and I was also heavily pregnant.
Tried ringing customer services to explain, they were rude and unhelpful and made the situation worse.
I explained we was more than happy to pay for our parking but we were totally unable to pay for it. We followed advice from the parking man over the machine tannoy and they still didn’t want to listen.
I asked it we could come to some other resolution and was bluntly told no.
Unfortunately I don’t think it’s fair that I was even able to pay the reduce price of £60 due to receiving that letter a month late, to which they replied not their problem.
I’m now left trying to find funds to pay £170 which I think is totally unfair.

My dad had an issue with multiple parking tickets issued using his disabled badge. We highly recommend Leila she was great at resolving the issue in a timely manner. I had also called for an update on the appeals and it was acknowledged that responses had been reviewed. Thank you

Absolutely scamming company robbing people without reason.
They don’t want to provide any invoice after payment.

No one available on WhatsApp. . No one available on chat. A company where you can't actually speak ti anyone.

Due to an urgent situation with visiting a hospital train was used for quick journey. Everything I thought was in place with parking. However apparently it was not so
I appealed and thankfully was more than satisfied with the understanding of the company, and would never have broken rules.

Absolutely amazing service Emma is truly been amazing and responded very quickly and helped me couldnt ask for a better experience or service

Unfortunately the company's biggest challenge is communicating with their outside contacts. I had a disputed claim in October 2025 and followed their appeal process, which was easy to use but obviously required exchanges of facts/data, whilst I finally got my appeal granted it took until February 2026, having email contacts with at least 5 people, none of whom ever responded within 2 weeks, and it all became very taxing and repetitive. A suggestion for improvement could be that one person is made responsible for each appeal scenario from start until final decision. But as I said the proof of my innocence was finally proven and acknowledged so many thanks

Wrong Numberplate entered and very pragmatic resolution offered - thanks

Many Thanks to Luke, he was kind and caring, and helped me to close the account on pending charges. The matter was dealt with very quickly. Very pleased with your help and the outcome.

I appealed to UKPC it was the 22 December the traffic was at a standstill as I suffer from spinal stanosis the pain was getting unbearable and the only parking space that comes available after at least 20 -25 mins wasa drop off point.As a blue badge holder and badge holders had parked for years.There was any reasonable signs saying that the car park was now run by UKCP.I didn't know my emails were not going through as there email box was full only after receiving a letter from zzps new my appeal hadn't been accepted.I have spoken to zzps I had my badge displayed which they denied asked for there evidence of who was driving and the blue badge not displayed was to go on their website.I Did & badge was clearly displayed also told them about the hight of & the size of the signs writing was not readable.Now trying to get back in touch have blocked my phone this is how unscrewtable & unsympathetic this company is! Thanks for getting back to me my reference number is 3113053561335. I also asked the landowners management to appeal witch they did by sending my latest report from my Haematologist as I have lymphoma, as he has seen my deterioration since last visit.The MRI & CT scan was showing my two options on my spine had not worked he also suggested I see my doctor as he also noticed my depression has worsend .I told UKPC I was speaking to someone from UKPC who said he had no information of my ref number my name or registration so he said no action would proceed.Just getting over the stress and then recieved a letter from zzps.My wife phoned and told yourselves after seeing your letter I was very distraught adding to my depression. If you need a copy of the letter from my Haematologist if you send me a email address I will do so.

Huge shout out to John Brown for his patience, and detective skills in sorting out my issues with two fines - we were able to resolve matters and his kindness and clear thinking and clarity about what had happened was amazing - I am very grateful! He also gave me further information to avoid a future issue! S Hyde

First class response to my appeal and I am delighted with the outcome.
Thank you Kelly Shannon.