Dear Joanna,

Thank you for sharing your experience with Sunnamusk, although we're truly sorry to hear that it didn't meet your expectations.

We genuinely apologise for any inconvenience caused by the product not retaining its scent as expected. Our goal is to ensure that every customer is fully satisfied with their purchase, and it's disheartening to learn that this wasn't the case for you.

In light of your experience, we'd like to offer you areplacement product. Please reach out to our customer service team at online@sunnamusk.com, and they will assist you promptly.

Thank you for bringing this matter to our attention.

Best regards,
Customer Service
Sunnamusk London