They are ideally very nice smell
They are ideally very nice smell. Unfortunately, they have lost their quality. A few years ago, the oil used to be think, now watery. Also, the smell could last for days, not so any longer. I went to their Manchester store to complain, they advised I write a review. Am not longer impressed.
Réponse : Sunnamusk London
Dear George,
Thank you for bringing this to our attention. We're sorry to hear about your recent experience with our products not meeting your expectations. We understand your disappointment regarding the changes in the oil consistency and the longevity of the scent compared to previous years.
Your feedback is crucial for us to address any issues and improve our products. We apologise for any inconvenience caused when you visited our Manchester branch. We value your loyalty and would like to make things right.
Please reach out to us directly so we can further discuss your concerns and find a solution that meets your satisfaction. Your satisfaction is important to us, and we appreciate your continued support.
Warm regards,
The Sunnamusk Team