Avis sur Slater and Gordon Lawyers - Newcastle


Noté 1 sur 5 étoiles

Terrible customer service for a potential employment matter client

Just spoke to someone called Nwomu who had no idea about employment representation in tribunal. Kept saying " we only provide advice" in employment matters. Not representation. But website says just that. Mentioned to her that I wasnot looking for advocacy BUT because I am not litigant in person I am looking for an employment solicitor to handle preparation of documents and agenda etc for hearings. Same thing We only prepare advice!
Not very good start to a possibly goodbusiness relationship.
I will be using another firm.

15 novembre 2024
Avis spontané

Réponse : Slater and Gordon Lawyers

Hi Jolene,

Thank you for your review.

Please accept our apologies for any dissatisfaction you may have experienced, this is not the high level of customer service we strive for. We have investigated this matter internally and can confirm you were misinformed and that we do provide representation. Please accept our apologies and we are still here for you if you require our services.

Kind regards
Simon Murphy
Customer Analyst