Poor service
The customer service was below what I expected. I ordered some labels and they arrived but not in the colour or full name I wanted. Buyers beware the basket software does not automatically update your choices so i checked out without the system updating my choice. I went back to advise and they declined to help. Surely it’s just a case of reprinting. Offered me free posting on placing another order. I have told my craft group of my experience and lack of empathy from the company so no more orders if this is the way they treat you.
Réponse : Easy2name
We understand your frustration with the recent order and the customer service experience you received. It's disappointing to hear that the labels you received were not as expected and that you were unable to resolve the issue to your satisfaction. We value your feedback and will use it to improve our processes and ensure that our customers have a positive experience.