Changement de couleur
J’ai acheter un bracelet d’une valeur de 400$ en or il n’y a même pas 1ans et il est déjà tout grafigner il n’est plus du tout de la même couleurs je l’ai amené à la boutique Pandora pour le faire nettoyer à plusieurs reprise et cela n’a rien changer très dessus et même avec leur politique de garantie il ne peuvent rien faire.
Réponse : PANDORA UK
Dear Julia,
We are sorry to hear about your tarnished jewellery/allergic reaction. Please be aware that Sterling Silver 925 is known to be a highly reactive metal which means that when in contact with certain chemicals some tarnishing or even an allergic reaction may occur. Please be advised that the following factors may cause the reaction and we would recommend avoiding damp environments, excessive exposure to UV light, perfume, body and hand creams. Please also be aware that skin secretions and the pH of skin can cause tarnishing or create a rash. We do not consider tarnishing or allergies to be a manufacturing fault. For further assistance, we would advise visiting your local store. If this is an online purchase, please reach out to our es-tore team by telephone on 0808 234 5431, via email to estore-uk@pandora.net or you can also chat with us via our online chat service.
Best, Pandora