Appalling after sales service
For the second year running they failed to update the service history online, i sat in front of the so called customer service agent and asked him if it was updated, he without hesitation said yes! I told him about the problems last year and he said Ooo well it's all done this year - what a liar! Also supposed to vacuum the car after service but obviously couldn't be bothered because no one had touched the inside! Rubbish service, they only care about selling, once they've sold the car they lose all interest. He also told us he would call us back later the same day (Tuesday) with a price for a SD card - still waiting...... I will never go back to this Lookers they are useless!
Réponse : Lookers
Hi,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Caitlin
Lookers Customer Service & Resolution Team