We recently had a faulty, non repairable, fridge freezer which was under warranty. We were given a code from the manufacturer to take into Carters for an exchange, which was easy to do. We actually decided to change to a different make of fridge freezer, which Carters were very helpful with, as we have limited space for the appliance.
We were even refunded some money due to a change in price and price match!
The new fridge freezer was delivered the next day.
We are very impressed with the way the exchange was dealt with.