Beware of Return Time Ploy used to charge extra
I am sorry to have to put this as I had used EZI Car before and on this second rental , the actual car and booking process had been smooth.
I booked a car for SEVEN days and the Rental Agreement I was sent on the pick up day clearly stated 09:00 as the RETURN time.
Even though I returned it before this time I was charged a WHOLE EXTRA DAY which according to EZI car was because the pick up time had been 06:30. This was not made clear and I feel that stating a RETURN Time on the agreement is misleading and dare I say it, a ploy to charge an extra day.
Réponse : Ezi Car Rental
Hello Branavan,
Thank you for sharing your feedback. We’re pleased to hear that the vehicle and booking process met your expectations, and we’re sorry that the return‑time aspect of your rental caused frustration.
All car rental companies charge on a 24‑hour basis, and the hire period is calculated from the actual time the vehicle is collected. In this case, the rental began at 06:30, so the seven‑day period concluded at 06:30 on the return date. We do offer a one‑hour grace period, but the vehicle was returned outside of this window, which automatically triggered an additional day’s charge.
Our contract reflects the exact times agreed for the duration of the hire. If you were going to return the vehicle later than the contracted time, you were welcome to contact us beforehand. We would have been able to advise you of any additional costs for the extra hours the vehicle was used outside of the agreed period.
Kind regards,
Ezi Car Rental Team