Mr branavan Viyakesparan

Hello Branavan,

Thank you for sharing your feedback. We’re pleased to hear that the vehicle and booking process met your expectations, and we’re sorry that the return‑time aspect of your rental caused frustration.

All car rental companies charge on a 24‑hour basis, and the hire period is calculated from the actual time the vehicle is collected. In this case, the rental began at 06:30, so the seven‑day period concluded at 06:30 on the return date. We do offer a one‑hour grace period, but the vehicle was returned outside of this window, which automatically triggered an additional day’s charge.

Our contract reflects the exact times agreed for the duration of the hire. If you were going to return the vehicle later than the contracted time, you were welcome to contact us beforehand. We would have been able to advise you of any additional costs for the extra hours the vehicle was used outside of the agreed period.

Kind regards,

Ezi Car Rental Team

Thanks for the fantastic feedback, Mr Viyakesparan!

Hello,
We're happy to hear that the replacement went smoothly and that our explanation was helpful to you and your wife. Thank you for your positive feedback!

Best Wishes
Blake

Thanks for the brilliant review, Mr Viyakesparan!

Thank you for your kind words and 5-star review.

Kind regards,
Hope

Brilliant, thanks for the 5* review, Mr Viyakesparan!

Thank you for taking the time to tell us how we did. We very much appreciate your feedback. The way our engineers conduct their visit is our top priority, we are delighted to see the engineer was polite, friendly and informative during their visit. We train our engineers not only to communicate correctly but also to respect your home by working tidily and leaving the area clean at the end. We are pleased to see how your have appreciated this.
Thanks again, Baxi Customer Support

Hi,

We always aim to offer great customer service, and on this occasion, it seems like we’ve missed the mark. Your feedback is valuable to us - thanks for taking the time to leave a review. We've sent this to the store to review. 

Thanks for your time.

Team Homebase.

We're really sorry to hear that your delivery wasn't up to our usual standards. We'll take a look into this straight away. Do feel free in the meantime to email us at hello@soulfulfood.com if you have any further comments.

Hi Branavan,

It's great to hear that you had a positive experience with James during your recent appointment.

Best Wishes,

The Money4yourMotors Team

Good afternoon . I’m sorry to hear about the negative experience you’ve had in your recent interaction with Baxi Customer Support.

We would like to speak with you about this and see how we can rectify the situation. Please email us on customer.relations@baxi.co.uk with your contact details and a brief outline of your present issue. Once we’ve received this one of our case managers will investigate the matter and contact you directly to discuss the best next steps.

Hi

Thank you for taking the time to leave us a review.

We are constantly improving our service and systems to make your experience the best it can be.

We can’t wait for your next order and thank you for taking the time to leave your feedback.t

Kind Regards
Shane
Customer Care Team @ SportsDirect.com

Hi, Thank you for taking the time to deliver this review, all feedback we receive from customers is greatly appreciated!

Glad to hear you were happy with our service,
please feel free to call back at any point to make another order:
01283 740 630 or www.lyonlighting.com.
We can also offer a discount for repeat orders.

You can also find us on Facebook & Twitter @LyonLighting

Kind Regards

Customer service manager
Eleanore