We purchased a side opening ottoman bed for a small box bedroom. We were very skeptical after reading such mixed reviews but so happy we decided to order. The bed arrived slightly damaged from transit. We emailed the company with pictures as it was after business hours so couldn't ring. We received an email first thing the next morning with an apology and confirmation that a new bed would be delivered. The new bed arrived within 2 weeks straight to the door and they took the damaged bed away. We have found this company very easy to deal with and the bed is of excellent condition.