I am very disappointed with the customer service from Wowcher.

I purchased a deal (Order #51XXX181), and the third-party merchant has already agreed to provide a refund. However, they have since stopped responding and no refund has been processed.

I contacted Wowcher via WhatsApp on 11th March to resolve this, but communication has now stopped despite following up.

As the merchant is unresponsive and Wowcher has not assisted, I am now escalating this through PayPal.

I would appreciate an urgent response from Wowcher to resolve this matter.

Edit (20 March 2026):
After posting this review, Wowcher has now contacted me and confirmed that a refund will be issued. While I appreciate the resolution, it’s disappointing that it required a public review to prompt action.