This is easily one of the worst car insurance companies in the UK. My experience has been nothing short of appalling. It genuinely feels like their business model is built around taking your money while providing as little support as possible.
Customer service is an absolute disgrace. Representatives are difficult to understand, unhelpful, and come across as dismissive and uninterested in resolving issues. Trying to get any meaningful assistance is a frustrating and time-consuming ordeal.
Their website is equally poor — outdated, confusing, and lacking even the most basic useful information. It feels completely unfit for purpose.
Overall, dealing with this company has been a deeply frustrating experience from start to finish. I would strongly advise anyone to avoid them and look elsewhere.